Will Switching City Gas Contracts Really Save You Money? 〇〇% of Switchers Report Lower Bills, and 0% Report Higher Bills! [Selectra's Exclusive Survey]
Selectra Japan, operating the specialized electricity and gas comparison website 'Selectra', conducted an independent survey of 300 city gas users. The results show that 80.8% of those who switched city gas providers successfully reduced their gas bills, and crucially, 0% experienced an increase in their bills. This highlights the effectiveness and low risk of switching city gas contracts for savings.
📋 Article Processing Timeline
- 📰 Published: May 6, 2026 at 19:00
- 🔍 Collected: May 6, 2026 at 10:32
- 🤖 AI Analyzed: May 6, 2026 at 10:41 (9 min after Collected)
Selectra Japan K.K. (Headquarters: Shibuya-ku, Tokyo; Representative Director: Xavier Pinon), which operates the specialized electricity and gas comparison website 'Selectra', conducted an independent survey targeting 300 individuals who responded that they are 'currently using city gas'.
Since the full liberalization of gas retail in April 2017, city gas contract holders have been free to choose from various rate plans and services offered by new gas companies, in addition to the plans of existing major gas companies.
City gas is said to be much cheaper than propane gas (LPG), and therefore, customer satisfaction is generally higher compared to propane gas.
Selectra meticulously analyzed the usage status and behavior of these city gas customers, including how many considered or actually switched city gas contracts, and how much they actually saved after switching.
▷Details of the survey results: https://selectra.jp/energy/citygas
Summary of Survey Results
City Gas Customer Satisfaction Survey: 194 out of 300 customers (64.7%) responded that they are satisfied with their current rates.
37.7% of people 'considered switching city gas contracts' to reduce gas bills.
On the other hand, among those who considered switching, 46% 'actually switched contracts'.
Among those who switched contracts, 80.8% succeeded in reducing their gas bills by switching city gas!
Zero customers who switched city gas companies saw their gas bills increase.
Approximately 65% of customers are satisfied with their current city gas rates.
In the satisfaction survey regarding current city gas rates, 'somewhat satisfied' was the most common response at 29.7% (89 people), followed by 'satisfied' at 22.8% (84 people), and 'very satisfied' at 7% (21 people). In total, 64.7% (194 people) of customers were 'satisfied with their current gas rates'.
In October 2025, when Selectra conducted a survey on gas rates for propane gas (LPG) customers, 58.4% (889 out of 1524 people) of propane gas customers expressed dissatisfaction, stating 'propane gas rates are high'. In contrast, more than half of city gas customers were satisfied, which is the exact opposite result.
Originally, city gas is said to be nearly twice as cheap as propane gas. It is presumed that the overall lower rates in the city gas industry compared to propane gas contribute to customer satisfaction.
What percentage of customers considered switching city gas contracts to reduce gas bills?
If you want to lower your city gas bill, the most effective way to reduce gas costs is to 'switch city gas contracts', that is, to 'change to a plan from a cheaper city gas company'.
Even with approximately 65% of customers satisfied with their current city gas rates, when asked how many customers had considered switching gas contracts, 37.7% responded that they 'had considered it'.
Considering that 35.3% of customers responded 'dissatisfied with current gas rates', it can be said that the results show a close relationship between gas rate satisfaction and the willingness to switch contracts.
Furthermore, even now, nine years after the gas liberalization in April 2017, 6.7% of customers responded that they 'did not know that city gas contracts could be switched'. This indicates that the fact that customers can freely choose their city gas company is still not fully recognized by some.
What percentage of customers who considered switching actually switched contracts? [46%]
Among city gas customers, a total of 62.3% responded that they 'had never considered switching contracts' or 'did not know it was possible to switch'.
On the other hand, among the remaining 37.7% of customers who 'had considered switching contracts', nearly half (46%) responded that they not only considered it but 'actually switched city gas contracts'.
So, will switching city gas contracts actually save you money?
Will city gas rates actually get cheaper after switching? [80.8% succeeded in reducing gas bills!]
When city gas customers who switched providers were asked about the change in their gas bills before and after switching, 80.8% actually succeeded in reducing their gas bills, demonstrating how effective switching city gas contracts can be for saving money.
While 19.2% of customers responded that 'it didn't change much', crucially, zero customers experienced an increase in their gas bills.
Based on the above results, it can be said that effective gas bill reduction can be expected when switching city gas contracts, and the risk of losing money (i.e., gas bills increasing) by switching is extremely low.
How much will city gas rates change after switching?
Since the full liberalization of gas retail in April 2017, city gas contract holders have been free to choose from various rate plans and services offered by new gas companies, in addition to the plans of existing major gas companies.
City gas is said to be much cheaper than propane gas (LPG), and therefore, customer satisfaction is generally higher compared to propane gas.
Selectra meticulously analyzed the usage status and behavior of these city gas customers, including how many considered or actually switched city gas contracts, and how much they actually saved after switching.
▷Details of the survey results: https://selectra.jp/energy/citygas
Summary of Survey Results
City Gas Customer Satisfaction Survey: 194 out of 300 customers (64.7%) responded that they are satisfied with their current rates.
37.7% of people 'considered switching city gas contracts' to reduce gas bills.
On the other hand, among those who considered switching, 46% 'actually switched contracts'.
Among those who switched contracts, 80.8% succeeded in reducing their gas bills by switching city gas!
Zero customers who switched city gas companies saw their gas bills increase.
Approximately 65% of customers are satisfied with their current city gas rates.
In the satisfaction survey regarding current city gas rates, 'somewhat satisfied' was the most common response at 29.7% (89 people), followed by 'satisfied' at 22.8% (84 people), and 'very satisfied' at 7% (21 people). In total, 64.7% (194 people) of customers were 'satisfied with their current gas rates'.
In October 2025, when Selectra conducted a survey on gas rates for propane gas (LPG) customers, 58.4% (889 out of 1524 people) of propane gas customers expressed dissatisfaction, stating 'propane gas rates are high'. In contrast, more than half of city gas customers were satisfied, which is the exact opposite result.
Originally, city gas is said to be nearly twice as cheap as propane gas. It is presumed that the overall lower rates in the city gas industry compared to propane gas contribute to customer satisfaction.
What percentage of customers considered switching city gas contracts to reduce gas bills?
If you want to lower your city gas bill, the most effective way to reduce gas costs is to 'switch city gas contracts', that is, to 'change to a plan from a cheaper city gas company'.
Even with approximately 65% of customers satisfied with their current city gas rates, when asked how many customers had considered switching gas contracts, 37.7% responded that they 'had considered it'.
Considering that 35.3% of customers responded 'dissatisfied with current gas rates', it can be said that the results show a close relationship between gas rate satisfaction and the willingness to switch contracts.
Furthermore, even now, nine years after the gas liberalization in April 2017, 6.7% of customers responded that they 'did not know that city gas contracts could be switched'. This indicates that the fact that customers can freely choose their city gas company is still not fully recognized by some.
What percentage of customers who considered switching actually switched contracts? [46%]
Among city gas customers, a total of 62.3% responded that they 'had never considered switching contracts' or 'did not know it was possible to switch'.
On the other hand, among the remaining 37.7% of customers who 'had considered switching contracts', nearly half (46%) responded that they not only considered it but 'actually switched city gas contracts'.
So, will switching city gas contracts actually save you money?
Will city gas rates actually get cheaper after switching? [80.8% succeeded in reducing gas bills!]
When city gas customers who switched providers were asked about the change in their gas bills before and after switching, 80.8% actually succeeded in reducing their gas bills, demonstrating how effective switching city gas contracts can be for saving money.
While 19.2% of customers responded that 'it didn't change much', crucially, zero customers experienced an increase in their gas bills.
Based on the above results, it can be said that effective gas bill reduction can be expected when switching city gas contracts, and the risk of losing money (i.e., gas bills increasing) by switching is extremely low.
How much will city gas rates change after switching?