Rakuten Mobile and Science Arts Launch Initiative to Utilize On-site Voice Data through Integration of 'Rakuten AI for Business' and 'Buddycom'
Rakuten Mobile and Science Arts have begun an initiative to integrate the generative AI 'Rakuten AI for Business' with the live communication platform 'Buddycom.' Aiming for a 2026 launch, they intend to promote the use of voice data from field operations to drive DX.
📋 Article Processing Timeline
- 📰 Published: May 19, 2026 at 20:40
- 🔍 Collected: May 19, 2026 at 12:01
- 🤖 AI Analyzed: May 21, 2026 at 14:23 (50h 21m after Collected)
Rakuten Mobile, Inc. and Science Arts, Inc. have launched an initiative to integrate Rakuten Mobile's enterprise generative AI service, 'Rakuten AI for Business,' with the live communication platform 'Buddycom' provided by Science Arts.
This initiative aims to facilitate the utilization of voice data generated on-site by integrating both services, thereby streamlining field operations.
Rakuten Mobile and Science Arts signed a business alliance agreement on October 15, 2024, with the aim of strengthening sales of set plans combining 'Rakuten Strongest Plan Business' and 'Buddycom.' This initiative is part of that alliance and is currently in the development stage, with a phased service launch scheduled for 2026.
Leveraging the knowledge and technology cultivated through their previous collaborations, Rakuten Mobile and Science Arts will continue to jointly develop solutions to contribute to the promotion of DX utilizing voice and AI.
Corporate customers interested in this initiative should contact us via the inquiry form below.
'Rakuten AI for Business' x 'Buddycom' Inquiry Form
https://business.mobile.rakuten.co.jp/recommended-plan/rakuten-ai-for-business_buddycom/
■ About Buddycom
'Buddycom,' a live communication platform connecting frontline workers, utilizes internet communication networks (4G, 5G, Wi-Fi®) to enable simultaneous communication among multiple people, similar to transceivers or wireless radios, by installing the app on smartphones or tablets. In addition to voice, text chat, video, and location information (IoT), communication via AI-driven digital assistants is also possible.
It is utilized in various industries such as aviation, railways, construction, welfare facilities, and retail as a means of communication.
■ About Science Arts, Inc.
With the mission of 'providing future DX to frontline workers and being a force for a society where people can work brightly and with a smile,' Science Arts develops and sells the live communication platform 'Buddycom.' Listed on the Tokyo Stock Exchange Mothers in 2021 (currently transitioned to Growth), it has achieved the No. 1 market share for five consecutive years. Moving forward, the company aims to create a society where frontline workers can work happily not only by connecting staff to staff, but also by beautifully connecting staff to customers and staff to AI.
This initiative aims to facilitate the utilization of voice data generated on-site by integrating both services, thereby streamlining field operations.
Rakuten Mobile and Science Arts signed a business alliance agreement on October 15, 2024, with the aim of strengthening sales of set plans combining 'Rakuten Strongest Plan Business' and 'Buddycom.' This initiative is part of that alliance and is currently in the development stage, with a phased service launch scheduled for 2026.
Leveraging the knowledge and technology cultivated through their previous collaborations, Rakuten Mobile and Science Arts will continue to jointly develop solutions to contribute to the promotion of DX utilizing voice and AI.
Corporate customers interested in this initiative should contact us via the inquiry form below.
'Rakuten AI for Business' x 'Buddycom' Inquiry Form
https://business.mobile.rakuten.co.jp/recommended-plan/rakuten-ai-for-business_buddycom/
■ About Buddycom
'Buddycom,' a live communication platform connecting frontline workers, utilizes internet communication networks (4G, 5G, Wi-Fi®) to enable simultaneous communication among multiple people, similar to transceivers or wireless radios, by installing the app on smartphones or tablets. In addition to voice, text chat, video, and location information (IoT), communication via AI-driven digital assistants is also possible.
It is utilized in various industries such as aviation, railways, construction, welfare facilities, and retail as a means of communication.
■ About Science Arts, Inc.
With the mission of 'providing future DX to frontline workers and being a force for a society where people can work brightly and with a smile,' Science Arts develops and sells the live communication platform 'Buddycom.' Listed on the Tokyo Stock Exchange Mothers in 2021 (currently transitioned to Growth), it has achieved the No. 1 market share for five consecutive years. Moving forward, the company aims to create a society where frontline workers can work happily not only by connecting staff to staff, but also by beautifully connecting staff to customers and staff to AI.
FAQ
When will this service be available?
The service is scheduled to be launched in stages throughout 2026.
What industries are targeted?
It is expected to be utilized in various industries with frontline workers, such as aviation, railways, construction, welfare, and retail.
How can I contact them?
You can contact them via the dedicated inquiry form provided on their website.