Crypto Asset Exchange Service "BITPOINT" Wins 1st Place Overall in Oricon Customer Satisfaction Rankings!

SBI VC Trade Co., Ltd. (Headquarters: Minato-ku, Tokyo; President: Tomohiko Kondo), a consolidated subsidiary of SBI Holdings, Inc. (Headquarters: Minato-ku, Tokyo; Chairman and CEO: Yoshitaka Kitao) engaged in the crypto asset exchange business, is pleased to announce that its crypto asset trading service "BITPOINT" has won the **No. 1 overall ranking** for 2026 in the "Crypto Asset Exchanges (Spot Trading)" category of the Oricon Customer Satisfaction® Survey announced by Oricon Inc. This is the first time the BITPOINT service has achieved the No. 1 overall ranking in a customer satisfaction survey concerning crypto asset exchanges (spot trading). Furthermore, BITPOINT also ranked first in the individual evaluation categories for "BTC/JPY (Bitcoin Trading)" and "ETH/JPY (Ethereum Trading)", making the service **No. 1 in three rankings** in this survey. *"Oricon Customer Satisfaction®" is a registered trademark of oricon ME Inc. This ranking is based on a survey conducted among experienced users of crypto asset exchanges, calculating and ranking customer satisfaction based on multiple evaluation criteria, including service usability, fees, customer support, and system stability. The BITPOINT service has been dedicated to providing a secure trading environment where users can trade with peace of mind, developing user-friendly apps and services, and establishing a prompt and courteous customer support system. These efforts have been recognized, leading to this achievement of the No. 1 overall ranking. To make crypto assets more accessible and user-friendly, the service will continue to focus on improving convenience and strengthening security. We will continue to strive to provide an environment where all our users can trade with confidence. ### ■ About the Oricon Customer Satisfaction® Survey "Oricon Customer Satisfaction®" is a survey that publishes customer satisfaction rankings based on unique research conducted with actual service users. ### 【2026 Oricon Customer Satisfaction® Survey "Crypto Asset Exchanges (Spot Trading)" Ranking Overview】 - Survey Conductor: oricon ME Inc. - Survey Method: Internet survey - Sample Size: 6,526 people - Minimum Respondents per company: 100 people or more - Number of Companies (Services) Surveyed: 15 - Definition: Companies that meet all of the following conditions: 1) Registered with the Financial Services Agency as a Crypto Asset Exchange Service Provider 2) Offer spot trading services for crypto assets 3) Support BTC/JPY trading 4) Operate services primarily for the purpose of crypto asset trading - Survey Respondents: Gender: Not specified, Age: 20-69, Region: Nationwide - Conditions: Individuals who have personally conducted spot trading of crypto assets using discretionary trading within the last three years. - Survey Periods: 2025/12/01–2025/12/12, 2024/11/27–2024/12/12, 2023/11/29–2023/12/13 - URL: https://life.oricon.co.jp/rank-cryptocurrency/cash-transaction/ ### ■ Service Overview - Service Name: BITPOINT - URL: https://www.bitpoint.co.jp/ - Official X: https://x.com/BITPointJP ### ■ Operating Company Overview - Operating Company: SBI VC Trade Co., Ltd. - VCTRADE Service Site: https://www.sbivc.co.jp/ - Official X: https://x.com/sbivc_official - *Effective April 1, 2026, SBI VC Trade Co., Ltd. merged with Bitpoint Japan Co., Ltd. (The surviving company is SBI VC Trade Co., Ltd.) Based on the SBI Group's philosophy of "Customer-centric Principle," we will continue to realize services from the customer's perspective. We look forward to your continued patronage. End **(SBI VC Trade Co., Ltd.)** - Crypto assets and electronic payment instruments are not "legal tender" like the Japanese Yen or the US Dollar, and their value is not guaranteed by a country or other entity. - You may incur losses with crypto assets and electronic payment instruments due to price fluctuations. - For electronic payment instruments denominated in foreign currencies, the converted value in Japanese Yen may decrease compared to the time of purchase due to exchange rate fluctuations. - The value of crypto assets and electronic payment instruments may be lost due to failures in the transfer recording mechanism. - In the event of our company's bankruptcy, it may not be possible to return deposited money, crypto assets, and electronic payment instruments. - Crypto assets and electronic payment instruments can only be used for payment of consideration with the consent of the recipient. - There are other points to be aware of when trading the crypto assets and electronic payment instruments handled by our company. Before starting to trade, please read the "General Terms of Service," "Explanatory Document for Crypto Asset Trading (Pre-contract Document)," "Explanatory Document for Electronic Payment Instrument Trading (Pre-contract Document)," etc., for each service, fully understand the transaction details, mechanisms, and risks, and trade at your own discretion. - If you lose your private key, you will be unable to use your crypto assets and electronic payment instruments, and their value may be lost. - Company Name: SBI VC Trade Co., Ltd. - Type I Financial Instruments Business: Kanto Local Finance Bureau Director (Kinsho) No. 3247 - Crypto Asset Exchange Business: Kanto Local Finance Bureau Director No. 00011 - Electronic Payment Instruments, etc. Transaction Business: Kanto Local Finance Bureau Director No. 00001 - Member Association: Japan Crypto Asset Trading Association (Membership Number 1011)