Crypto Asset Trading Service "BITPOINT" Ranks No. 1 Overall in Oricon Customer Satisfaction Survey!
SBI VC Trade's crypto asset trading service "BITPOINT" has achieved the overall No. 1 position in the 2026 Oricon Customer Satisfaction Survey for "Crypto Asset Exchange Spot Trading." It also ranked No. 1 in the BTC/JPY and ETH/JPY evaluation categories, securing the top spot in three rankings.
📋 Article Processing Timeline
- 📰 Published: April 1, 2026 at 23:04
- 🔍 Collected: April 1, 2026 at 16:47
- 🤖 AI Analyzed: April 21, 2026 at 23:09 (486h 22m after Collected)
SBI VC Trade Co., Ltd. (Headquarters: Minato-ku, Tokyo; Representative Director and President: Tomohiko Kondo; hereinafter "the Company"), a consolidated subsidiary of SBI Holdings, Inc. (Headquarters: Minato-ku, Tokyo; Representative Director, Chairman and President: Yoshitaka Kitao) engaged in crypto asset exchange business, announced that its crypto asset trading service "BITPOINT" (hereinafter "BITPOINT Service") has achieved the **overall No. 1 position** in the 2026 "Crypto Asset Exchange Spot Trading" ranking of the "Oricon Customer Satisfaction® Survey" published by Oricon Inc.
This marks the first time the BITPOINT Service has achieved the overall No. 1 position in a customer satisfaction survey regarding crypto asset exchanges (spot trading).
Furthermore, the BITPOINT Service also secured the No. 1 position in the evaluation categories for "BTC/JPY (Bitcoin trading)" and "ETH/JPY (Ethereum trading)," making it **No. 1 in three rankings** in this survey.
*"Oricon Customer Satisfaction®" is a registered trademark of oricon ME Inc.
This ranking is based on an questionnaire survey conducted among experienced users of crypto asset exchanges, calculating and ranking customer satisfaction from multiple evaluation items such as ease of service use, fees, customer support, and system stability.
BITPOINT Service has been committed to providing a secure trading environment for all users, developing user-friendly apps and services, and establishing a prompt and courteous customer support system.
These efforts have been recognized, resulting in the achievement of the overall No. 1 position.
Aiming to make crypto assets more accessible and easier to use, this service will continue to work on improving convenience and strengthening security.
We will continue to strive to provide an environment where all users can use our services with peace of mind.
## About the Oricon Customer Satisfaction® Survey
"Oricon Customer Satisfaction®" is a survey that conducts its own research targeting actual service users and announces customer satisfaction in a ranking format.
## [2026 Oricon Customer Satisfaction® Survey "Crypto Asset Exchange Spot Trading" Ranking Survey Overview]
- Survey Organizer: oricon ME Inc.
- Survey Method: Internet survey
- Sample Size: 6,526 people
- Minimum Number of Participants: 100 people or more
- Number of Companies (Services) Surveyed: 15
- Definition: Companies meeting all of the following conditions:
1) Registered with the Financial Services Agency as a crypto asset exchange business
2) Provides crypto asset spot trading services
3) Supports BTC/JPY trading
4) Develops services primarily for crypto asset trading
- Survey Target: Gender: Not specified, Age: 20-69 years old, Region: Nationwide
- Conditions: Individuals who have personally engaged in crypto asset spot trading, primarily using discretionary trading, within the past three years.
- Survey Period: 2025/12/01～2025/12/12, 2024/11/27～2024/12/12, 2023/11/29～2023/12/
This marks the first time the BITPOINT Service has achieved the overall No. 1 position in a customer satisfaction survey regarding crypto asset exchanges (spot trading).
Furthermore, the BITPOINT Service also secured the No. 1 position in the evaluation categories for "BTC/JPY (Bitcoin trading)" and "ETH/JPY (Ethereum trading)," making it **No. 1 in three rankings** in this survey.
*"Oricon Customer Satisfaction®" is a registered trademark of oricon ME Inc.
This ranking is based on an questionnaire survey conducted among experienced users of crypto asset exchanges, calculating and ranking customer satisfaction from multiple evaluation items such as ease of service use, fees, customer support, and system stability.
BITPOINT Service has been committed to providing a secure trading environment for all users, developing user-friendly apps and services, and establishing a prompt and courteous customer support system.
These efforts have been recognized, resulting in the achievement of the overall No. 1 position.
Aiming to make crypto assets more accessible and easier to use, this service will continue to work on improving convenience and strengthening security.
We will continue to strive to provide an environment where all users can use our services with peace of mind.
## About the Oricon Customer Satisfaction® Survey
"Oricon Customer Satisfaction®" is a survey that conducts its own research targeting actual service users and announces customer satisfaction in a ranking format.
## [2026 Oricon Customer Satisfaction® Survey "Crypto Asset Exchange Spot Trading" Ranking Survey Overview]
- Survey Organizer: oricon ME Inc.
- Survey Method: Internet survey
- Sample Size: 6,526 people
- Minimum Number of Participants: 100 people or more
- Number of Companies (Services) Surveyed: 15
- Definition: Companies meeting all of the following conditions:
1) Registered with the Financial Services Agency as a crypto asset exchange business
2) Provides crypto asset spot trading services
3) Supports BTC/JPY trading
4) Develops services primarily for crypto asset trading
- Survey Target: Gender: Not specified, Age: 20-69 years old, Region: Nationwide
- Conditions: Individuals who have personally engaged in crypto asset spot trading, primarily using discretionary trading, within the past three years.
- Survey Period: 2025/12/01～2025/12/12, 2024/11/27～2024/12/12, 2023/11/29～2023/12/