[SBI Insurance] Osaka Office, a Key Hub in Western Japan, to Expand

SBI Insurance Co., Ltd. (Headquarters: Minato-ku, Tokyo; President and CEO: Hisashi Ono; hereinafter "SBI Insurance") will expand its Osaka office space by approximately 40% starting Wednesday, July 1, 2026. This expansion will further strengthen our claims service system, which handles accident response and insurance payments, and improve our comfortable work environment, accelerating the provision of higher quality and more stable services.

Background of Osaka Office Expansion

Since its establishment in 2008, the Osaka office has been a vital hub supporting our business operations in the Western Japan region, advancing service operations and expanding our personnel structure.

In recent years, our organization has grown to further improve the quality of customer service. It was anticipated that securing adequate office space would become difficult in the traditional office as we continue to recruit and train employees.

Based on this situation, we have decided to expand the Osaka office. This will allow us to balance organizational growth and workplace environment enhancement for the future, while also building a system where each employee can achieve high performance and deliver superior service quality to our customers.

Effects of Osaka Office Expansion

In addition to increasing seating capacity, this expansion will enhance shared spaces such as a refresh room, based on employee requests. For claims service operations, where rapid information sharing and collaboration within and between teams are crucial, we will work to strengthen organizational capabilities and response capacity through revitalized communication. Furthermore, by improving the work environment, we aim to enhance employee satisfaction and engagement, thereby increasing productivity and customer service quality, and realizing a "virtuous cycle of improved employee satisfaction and improved customer satisfaction."

The expanded Osaka office will serve as a base for approximately 30% of the entire Claims Service Department (based on seating capacity). By further decentralizing functions with the Tokyo office, we will establish a system that can continue to respond to customers stably even in emergencies such as natural disasters or large-scale disruptions, striving to ensure and further improve business continuity, which is our social responsibility as an insurance company.

SBI Insurance will continue to aim for further improvement in service quality and sustainable growth by developing our systems and expanding functions at our nationwide branches.

◆ About SBI Insurance

SBI Insurance is a member of the SBI Insurance Group, which operates a comprehensive insurance business. Under the corporate philosophy of "New Insurance for a New Era," we deliver "peace of mind and safety" to our customers by providing cutting-edge insurance products and the highest level of service. We continue to challenge ourselves for further leaps by creating new value through the power of technology and leveraging the synergies of various SBI group companies.

【 Company Overview 】

Company Name

SBI Insurance Co., Ltd.

Head Office Location

1-6-1 Roppongi, Minato-ku, Tokyo

Established

June 1, 2006

Capital

11 billion yen

Business Activities

Non-life insurance business

URL

https://www.sbisonpo.co.jp/

◆ About SBI Insurance Group

SBI Insurance Group is the insurance business arm of the SBI Group, a pioneer in internet finance in Japan. Under SBI Insurance Group Inc. (listed on the Tokyo Stock Exchange Growth Market), the insurance holding company, eight operating companies, including SBI Insurance, work together to conduct a comprehensive insurance business.

With the basic policy of thoroughly implementing "customer-centricity," we strive to improve corporate value by creating various added values in the insurance field and continuously expanding our customer base.