Introducing SAGAWA Hands-Free Service

Have you ever struggled with a large suitcase while traveling?

You arrive before hotel check-in. Coin lockers are full. Walking around tourist spots with heavy luggage is exhausting—

The 'SAGAWA Hands-Free Service' is here to lighten these travel burdens.

At counters located in stations, airports, and tourist areas, you can store your carry-on luggage or have it delivered to your hotel or home, allowing you to move freely the moment you arrive at your destination.

And now, this service is becoming even more convenient and accessible.

▶ No waiting, no lining up: Web advance reservations launched April 27

Starting April 27, Sagawa Express has fully introduced web-based advance reservations for temporary luggage storage.

Users can reserve the location, date, time, and number of items online in advance and complete payment digitally. At the counter, simply present a QR code—eliminating the need for on-site forms and payments, reducing wait times significantly.

This allows travelers to spend their limited vacation time enjoying sightseeing, shopping, and dining, rather than waiting in line. Isn’t the ability to store luggage quickly and smartly a key factor in enhancing travel comfort?

Press release here:

SAGAWA Hands-Free Service Launches Web Advance Reservations for Luggage Storage—Contributing to Smoother Tourism Experiences with “No Waiting, Smart Check-In”

https://www2.sagawa-exp.co.jp/newsrelease/detail/2026/0420_2600.html?_ga=2.168822945.1460994418.1776643866-1273801331.1762568997

▶ Expanding access: Available at airports, stations, and city centers

The number of locations offering the 'SAGAWA Hands-Free Service' is also growing.

Including luggage storage and shipping counters at major travel hubs such as Tokyo Station, Shinjuku Station, Haneda Airport, Narita Airport, Kyoto Station area, Fukuoka Airport, and Naha Airport,

as well as partner outlets like hotels and souvenir shops, the service is now available at over 20,000 locations nationwide.

Luggage counter locations list:

https://www.sagawa-exp.co.jp/hands-freetravel/servicecenter/

For example:

— Arrive at the airport, drop off your suitcase, and head straight to sightseeing.

— Store luggage at a station counter and make the most of your pre-check-in time.

— At the end of your trip, ship souvenirs and bulky items together.

Instead of planning your itinerary around luggage, you can now design your trip around where you want to go and how you want to spend your time.

The 'SAGAWA Hands-Free Service' has become a more accessible and user-friendly option, supporting travelers’ freedom of movement.

▶ Hands-free hubs now in bank branches: Service expands into city centers

In Kyoto, a trial program has begun placing 'hands-free tourism service' hubs inside Mitsubishi UFJ Bank’s Kyoto Branch.

This initiative allows inbound tourists to use luggage storage and delivery services at easily accessible bank branches. The service is expanding beyond stations and airports into urban areas.

Press release here:

Trial Launch of 'Hands-Free Tourism Service'—Japan’s First Initiative at a Bank Branch

https://www2.sagawa-exp.co.jp/newsrelease/detail/2026/0406_2595.html

▶ Look for this mark—it’s a 'Hands-Free Hub'

The SAGAWA Hands-Free Service logo symbolizes luggage being released from the hands and the gesture of receiving items from customers.

Whenever you see this mark at stations, airports, or in the city, you’ve found a 'Hands-Free Hub' where you can store or ship your luggage.

We want to be the first solution that comes to mind when travelers face luggage challenges.

We aim to reduce luggage-related stress and help people enjoy their trips and outings with greater freedom.

The name and logo of 'SAGAWA Hands-Free Service' embody these aspirations.

Going forward, Sagawa Express will continue expanding this service as a convenient companion for travel and day trips.