RightTouch to Exhibit AI Contact Center Platform QANT at Call Center/CRM Demo & Conference 2026 in Osaka

RightTouch Inc., a provider of AI contact center infrastructure for enterprises based in Shinagawa-ku, Tokyo and led by Representative Directors Shuhei Nomura and Daito Nagasaki, announced that it will exhibit at Call Center/CRM Demo & Conference 2026 in Osaka, to be held at MyDome Osaka from Wednesday, May 27 to Thursday, May 28, 2026. At its booth, visitors will be able to experience QANT, a suite of products that forms the foundation of RightTouch’s AI contact center platform. The company will introduce its recently released autonomous AI operator, QANT Speak, designed to realize AI contact centers, as well as QANT Web Agent, a conversational AI agent currently in beta. About Call Center/CRM Demo & Conference 2026 in Osaka Call Center/CRM Demo & Conference is Japan’s only and one of western Japan’s largest exhibitions for the contact center and customer support industry. The event features a wide range of programs, including exhibitions of the latest solutions using notable technologies such as AI agents, generative AI, and speech recognition, operational case studies from contact centers, seminars on various themes led by experts, panel discussions, and training courses. Event name: Call Center/CRM Demo & Conference 2026 in Osaka Dates: Wednesday, May 27 and Thursday, May 28, 2026 Time: 10:00–17:30 Venue: MyDome Osaka Official website: https://www.callce te -japa .com/osaka/ Seminar Information Seminar 1: Turning the “silent voices” of two million people into value: How Rohto Pharmaceutical is using the QANT series to create customer experiences with heart in the AI era Date and time: Wednesday, May 27, 2026, 12:45–13:30 Speakers: Yasuyo Fujii, Manager, Customer Support Center, Customer Product Information Department, Rohto Pharmaceutical Co., Ltd.; Rintaro Okuizumi, Strategic Sales Manager, RightTouch Inc. Content: “For a manufacturer, the inability to hear customer voices is a risk.” Rohto Pharmaceutical, concerned about the growing difficulty of understanding the true feelings of younger customers, redefined online behavioral data as a new asset. Using the QANT series, the company visualizes the behavior of silent customers and collects urgent, previously unheard feedback through an anonymous suggestion box. The seminar will explore the behind-the-scenes approach of Rohto Pharmaceutical’s proactive customer response strategy, which makes full use of digital technology while remaining deeply committed to human-centered care. Seminar 2: Panasonic’s medium- to long-term contact center strategy: Implementing next-generation CX through people, AI, and data Date and time: Thursday, May 28, 2026, 14:55–15:40 Speakers: Junya Miyoshi, Principal, Customer Consultation Department and CX Planning Department, Strategic Planning Section, Panasonic Electric Works Co., Ltd.; Rintaro Okuizumi, Strategic Sales Manager, RightTouch Inc. Content: This session will detail Panasonic Electric Works’ next-generation contact center strategy using generative AI. It will cover comprehensive initiatives for advanced analysis through digital transformation and personalized communication on the web. The session will also examine the company’s CXIC2028 initiative, which aims to halve costs by fiscal 2028, and explain how AI-driven automatic routing, zero after-call work, and organizational optimization can deliver both overwhelming productivity and improved CX. RightTouch Booth Information Booth location: 3F-6 Exhibited services: The QANT series, including the autonomous AI operator QANT Speak About QANT, the New Product Suite Available for Experience at This Event QANT is a product suite that supports the multifaceted implementation of AI across customer support operations and customer touchpoints, enabling AI contact centers. It connects and optimizes entire workflows. Labor-intensive tasks such as issue analysis, proposal creation, and knowledge base development are automated with AI, allowing people to focus on areas that require human involvement, such as content review, decision-making, and interpersonal communication. This reduces operational workload and enables teams to focus on creating better customer experiences. QANT also creates an ideal PDCA cycle through a circular process that continuously accumulates customer support data and improves AI accuracy. https://qa t.jp About RightTouch Inc. With the mission of “freeing all people from negative experiences and unlocking their potential,” RightTouch develops and provides QANT, a self-evolving AI contact center platform that improves in accuracy the more it is operated through collaboration between AI and people. Through multiple products, including AI operators, VoC analysis, web support, and contact center operations tools, the company helps reduce workloads while dramatically improving CX and EX, supporting customer support transformation for enterprise companies across industries such as finance, infrastructure, and retail. RightTouch is a startup carved out from PLAID, Inc. (Tokyo Stock Exchange Growth Market: 4165). Company name: RightTouch Inc. Location: Meguro Techno Building 2F, 4-31-18 Nishigotanda, Shinagawa-ku, Tokyo Representatives: Representative Directors Shuhei Nomura and Daito Nagasaki Established: October 27, 2021 Business: Development and provision of the customer support platform QANT Company URL: https:// ighttouch.co.jp/