RightTouch Rebrands Its AI Customer Support Service as “RightTouch InX” and Launches Service Website

RightTouch Inc., a provider of AI contact center infrastructure for enterprises, announced that it has renamed “RightTouch Professional Service,” its end-to-end support service for customer support AI strategy, implementation, and growth, to “RightTouch InX” and launched a dedicated service website. As generative AI advances, contact centers are shifting from targets of efficiency improvement to strategic domains that shape corporate competitiveness. However, many companies still see AI use remain partial or stop at the proof-of-concept stage because customer touchpoints, data, and operations are fragmented. RightTouch InX combines customer support domain expertise with the enterprise AI platform “QANT” to drive holistic transformation, covering customer support × AI strategy, AI-centered business and customer experience design, implementation, and growth. The name “InX” combines “In,” representing deep involvement in customers’ businesses and operations from the same perspective, and “X,” representing the integration of product, data, operations, and human expertise to transform customer support and create value in the AI era. The service’s key value propositions include developing customer support × AI strategies, providing hands-on support to maximize the value of QANT, and helping companies evolve from AI-driven customer interactions to company-wide structural transformation. Support areas include AI × customer support strategy, customer communication strategy, VoC and knowledge assessments, QANT platform implementation and growth, AI agent development, web support planning, AI operator development, AI-ready knowledge data preparation, and Customer Intelligence Cycle (CIC) design. CIC refers to a cyclical improvement process in which customer data from interactions is automatically analyzed, knowledge is self-improved, and the quality of AI and human responses is enhanced. Medicare Life Insurance commented that RightTouch InX supported improvements in CX across digital customer journeys and optimization of procedure support, helping visualize and structure issues through proposals grounded in customer convenience and industry benchmark analysis. RightTouch representative director Hiroto Nagasaki said that as generative AI turns customer support into a management agenda, companies increasingly need integrated support from strategy and business design to AI implementation and operations, leading to the renewal of the professional service as RightTouch InX. RightTouch also highlighted QANT as a product that supports AI implementation across customer support operations and touchpoints, automating labor-intensive work such as issue analysis, proposal drafting, and knowledge creation so people can focus on review, decision-making, and interpersonal communication. RightTouch’s mission is to “free all people from negative experiences and unlock their potential,” and it provides QANT, a self-evolving AI contact center platform whose accuracy improves through operation, supporting customer support transformation for enterprise companies in sectors such as finance, infrastructure, and retail.