T&D Financial Life Insurance Implements RightTouch's 'QANT Web'
RightTouch announced that T&D Financial Life Insurance has implemented its Web support platform, 'QANT Web'. It aims to restructure the FAQ page on their official website to promote customer self-resolution and improve CX.
📋 Article Processing Timeline
- 📰 Published: April 7, 2026 at 19:00
- 🔍 Collected: April 7, 2026 at 10:31
- 🤖 AI Analyzed: April 21, 2026 at 01:14 (326h 43m after Collected)
RightTouch Inc. (Headquarters: Shinagawa-ku, Tokyo; Representative Directors: Shuhei Nomura / Daito Nagasaki; hereinafter 'RightTouch') announces that T&D Financial Life Insurance Co., Ltd. (Headquarters: Minato-ku, Tokyo; Representative Director and President: Katsuya Morinaka; hereinafter 'T&D Financial Life Insurance') has implemented the Web support platform 'QANT Web'.
They have begun an initiative to construct the FAQ page displayed on the official website of T&D Financial Life Insurance using 'QANT Web', promoting the proactive presentation of answers tailored to customers' issues.
Through this initiative, we aim to strengthen customer touchpoints and support customers' self-resolution towards improving CX (Customer Experience).
In order to further improve the CX of T&D Financial Life Insurance, in addition to the 'QANT Web' in this press release, initiatives have also started for 'QANT VoC' and 'QANT Speak'.
'T&D Financial Life Insurance Implements RightTouch's "QANT VoC" - Promoting Efficiency in Complaint Extraction and Internal Report Creation Operations through VoC Analysis'
T&D Financial Life Insurance has started verification for the implementation of AI operators with RightTouch's 'QANT Speak'. Request-based sorting accuracy recorded 99.3% - Promoting accuracy verification for listening and request branching in anticipation of the simultaneous policy maturity in 2028.
## Background
In the life insurance industry, while the sophistication of customer touchpoints and improvement of convenience remain continuous challenges, there is growing interest in initiatives toward AI contact centers against the backdrop of recent advancements in AI technology. Furthermore, from the perspective of strengthening customer touchpoints and improving convenience, the utilization of official websites and personal pages (My Page) is also an important theme. On the other hand, the inability to reach necessary information and stalled self-resolution not only harms the customer experience but also becomes a factor leading to an increase in inquiries.
At T&D Financial Life Insurance, the goal is to sophisticate responses to routine inquiries and areas capable of self-resolution by utilizing AI, while building a system where representatives can spend sufficient time responding to highly individual matters that require careful explanation and judgment. As a result, they aim to realize rapid problem-solving for customers while simultaneously improving the overall quality of customer service.
Under this policy, the company proceeded with the implementation of 'QANT Web' as a web support foundation on the official website, with the purpose of presenting appropriate information and pathways according to customers' issues and backing their self-resolution. With this initiative, they aim to strengthen customer touchpoints and improve the customer experience by supporting customers' self-resolution.
## Details of the Initiative
With the introduction of QANT Web, the following is being promoted:
### ・Structuring the FAQ page on the official website and building a foundation for self-resolution
Organizing and restructuring previously scattered FAQ information, and bridging the official website.
They have begun an initiative to construct the FAQ page displayed on the official website of T&D Financial Life Insurance using 'QANT Web', promoting the proactive presentation of answers tailored to customers' issues.
Through this initiative, we aim to strengthen customer touchpoints and support customers' self-resolution towards improving CX (Customer Experience).
In order to further improve the CX of T&D Financial Life Insurance, in addition to the 'QANT Web' in this press release, initiatives have also started for 'QANT VoC' and 'QANT Speak'.
'T&D Financial Life Insurance Implements RightTouch's "QANT VoC" - Promoting Efficiency in Complaint Extraction and Internal Report Creation Operations through VoC Analysis'
T&D Financial Life Insurance has started verification for the implementation of AI operators with RightTouch's 'QANT Speak'. Request-based sorting accuracy recorded 99.3% - Promoting accuracy verification for listening and request branching in anticipation of the simultaneous policy maturity in 2028.
## Background
In the life insurance industry, while the sophistication of customer touchpoints and improvement of convenience remain continuous challenges, there is growing interest in initiatives toward AI contact centers against the backdrop of recent advancements in AI technology. Furthermore, from the perspective of strengthening customer touchpoints and improving convenience, the utilization of official websites and personal pages (My Page) is also an important theme. On the other hand, the inability to reach necessary information and stalled self-resolution not only harms the customer experience but also becomes a factor leading to an increase in inquiries.
At T&D Financial Life Insurance, the goal is to sophisticate responses to routine inquiries and areas capable of self-resolution by utilizing AI, while building a system where representatives can spend sufficient time responding to highly individual matters that require careful explanation and judgment. As a result, they aim to realize rapid problem-solving for customers while simultaneously improving the overall quality of customer service.
Under this policy, the company proceeded with the implementation of 'QANT Web' as a web support foundation on the official website, with the purpose of presenting appropriate information and pathways according to customers' issues and backing their self-resolution. With this initiative, they aim to strengthen customer touchpoints and improve the customer experience by supporting customers' self-resolution.
## Details of the Initiative
With the introduction of QANT Web, the following is being promoted:
### ・Structuring the FAQ page on the official website and building a foundation for self-resolution
Organizing and restructuring previously scattered FAQ information, and bridging the official website.