Expanding Lineup to Support DX in Medical Settings

Ricoh Japan Co., Ltd. (President and CEO: Toru Kasai) will strengthen its one-stop provision system to contribute to the realization of DX in the medical and nursing care fields, against the backdrop of the Ministry of Health, Labour and Welfare's "National Medical Information Platform Concept" and "Reiwa Vision 2030."

Specifically for medical DX, we will expand our lineup of products and services, including sales and maintenance support for the successor product to the "Facial Recognition Card Reader Caora," dedicated terminals, IT infrastructure, and services to improve operational efficiency.

The Ministry of Health, Labour and Welfare has set forth the "National Medical Information Platform Concept" and "Reiwa Vision 2030," and is promoting measures such as the expansion of the online eligibility verification system, electronic prescriptions, and standardization of electronic medical records. These initiatives are not limited to the medical field but are also extending to the nursing care field through the development of a "Nursing Care Information Infrastructure," leading to information linkage between medical and nursing care (medical-welfare collaboration).

However, medical and nursing care sites face challenges such as a shortage of dedicated IT personnel and the increasing sophistication of security measures, which are barriers to achieving DX.

In response to this situation, Ricoh Japan will accelerate its contribution to local communities by expanding its lineup of services that support DX in medical and nursing care settings.

Specifically, Ricoh Japan will begin sales and maintenance support for "Caora2," the successor product to the "Facial Recognition Card Reader Caora" provided by group company PFU Limited, starting in October 2026. In addition, we will also sell dedicated terminals developed by Ricoh PFU Computing Co., Ltd., another group company.

Ricoh Japan has provided installation and maintenance for dedicated terminals since the Ministry of Health, Labour and Welfare launched the "Online Eligibility Verification System" (hereinafter referred to as "On-shi") in 2021. With this lineup expansion, we will further leverage group synergies and strengthen our system for providing "terminals, implementation, and maintenance" required for On-shi in a one-stop manner.

Furthermore, through collaboration with partner companies responsible for electronic medical record systems and departmental systems, we will add "Ricoh Healthcare IT Infrastructure Service" to our lineup, which provides installation and maintenance when implementing electronic medical record systems, contributing to the environment for promoting the widespread adoption of electronic medical records.

In addition, we will accelerate our contribution to DX in medical institutions by systematizing the knowledge gained from co-creation cases accumulated through reducing operational load with the "Ricoh On-Premise LLM Starter Kit," selecting ICT tools through a process of visualizing hospital operations, and improving internal hospital operations with RPA, utilizing the know-how cultivated from our customer base of approximately 1 million businesses nationwide.

In addition, the Ministry of Health, Labour and Welfare is working to improve productivity for related organizations such as municipalities (insurers), nursing care providers, and medical institutions by developing various nursing care-related information, including long-term care insurance information, through the "Nursing Care Information Infrastructure" in the nursing care field, not just in medical care. Ricoh Japan provides services to support such nursing care providers in "launching the Nursing Care Information Infrastructure."

Ricoh Japan will continue to provide products, support, and services that leverage the power of the group.

Overview of Main Solutions

○ "Facial Recognition Card Reader Caora2" (Scheduled for release in October)

PFU's "Facial Recognition Card Reader Caora" boasts a high market share with over 55,000 units delivered to hospitals, medical clinics, dental clinics, and pharmacies. "Caora2" evolves with the concept of "an authentication experience where your hands move before you think, without hesitation," responding to the opinions and requests we have received to become "easier to understand, easier to use, and easier to install."

<Product Release Press Release (PFU)>

Successor product to "Facial Recognition Card Reader Caora" for medical institutions and pharmacies scheduled for release in October 2026

https://www.pfu.ricoh.com/news/2026/news260616.html

○ Ricoh Healthcare IT Infrastructure Service (Released April 28)

"Ricoh Healthcare IT Infrastructure Service" is a service that provides IT infrastructure construction and maintenance to support electronic medical record systems, with a support system based on Ricoh Japan's nationwide network.

It supports the specifications of electronic medical record systems provided by partner companies and the equipment necessary for facility operation, realizing a smooth security environment construction for new openings and electronic medical record replacements.

We provide a one-stop service from equipment selection to installation and operation, addressing challenges in medical settings such as compliance with the "Guidelines for Safe Management of Medical Information Systems*," and contributing to the promotion of electronic medical records and the development of an environment for the deployment of standardized electronic medical records.

<Product/Service Information> "Ricoh Healthcare IT Infrastructure Service"

https://www.ricoh.co.jp/products/list/ricoh-healthcare-it-infrastructure-service

* Guidelines established by the Ministry of Health, Labour and Welfare for the safe operation and management of medical information systems such as electronic medical records. It specifies requirements for information security measures and operational system development from the perspective of ensuring the confidentiality, integrity, and availability of medical information.

○ Ricoh Nursing Care Information Infrastructure Support & Service

"Ricoh Nursing Care Information Infrastructure Support & Service" provides total support from Ricoh Japan, from selection of equipment necessary for the introduction of the nursing care information infrastructure to installation, setup, and maintenance. We propose customized solutions tailored to the customer's situation, including full-package introductions and cases utilizing existing PCs, to ensure smooth implementation.

<Product/Service Information> Ricoh Nursing Care Information Infrastructure Support & Service

https://www.ricoh.co.jp/products/list/ricoh-kaigo-kiban-support-service

Related Information

RICOH Online Eligibility Verification System

https://www.ricoh.co.jp/products/list/ricoh-online-eligibility-verification-system

Inquiries

<Inquiries from the Press>

Ricoh Japan Co., Ltd. Corporate Communications Department Public Relations & Branding Group

E-mail: zjc_rjccd@jp.ricoh.com

<Customer Inquiries>

Inquiries to Ricoh Japan Medical DX Planning & Product Development Group

https://www.ricoh.co.jp/solutions/industry/medical

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Company Information

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Ricoh Japan Co., Ltd.

Founded

May 2, 1959

Representative

Toru Kasai, President and CEO

Number of Employees

17,088 (as of April 2026)

Number of Locations

337 locations (as of April 2026)

Head Office Location

Shiba Park First Building, 3-8-2 Shiba, Minato-ku, Tokyo

Business Activities

Providing various solutions to support the resolution of management and operational challenges for customers in various industries.

1. Sales of imaging equipment such as multifunction printers (MFPs) and printers, consumables, and ICT-related products, and provision of related solutions. 2. Support & Service (Maintenance of imaging equipment and ICT-related products, network construction and maintenance, ICT operational task outsourcing). 3. System integration and software design/development.

▽ Ricoh Japan Company Information (Ricoh Solutions & Products Site)

https://jp.ricoh.com/companies/ricoh-japan

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About the Ricoh Group

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The Ricoh Group, in approximately 200 countries and regions worldwide, provides services and solutions that support business transformation in the workplace, based on advanced technologies including AI and the strengths in the printing domain cultivated over many years. We also support our customers' value creation through commercial and industrial printing businesses and the development of new solutions applying inkjet technology (Consolidated sales for the fiscal year ending March 2026: 2,608.3 billion yen).

"Joy in Work" For over 90 years since our founding, we have been by our customers' side in their work. As a leading company, we will continue to imagine the future of work, support the unleashing of human creativity through workplace transformation, and contribute to the realization of a sustainable society.

For more information, please visit:

https://jp.ricoh.com/