RevComm Announces New Service "MiiTel for Retail"

RevComm Inc. (RevComm, Headquarters: Chiyoda-ku, Tokyo, Representative Director: Takeshi Aida) has released its new service, "MiiTel for Retail," an AI voice solution that transforms face-to-face conversations in stores, at counters, and in the field into corporate growth assets.

This service records and analyzes face-to-face conversations in stores, at counters, and in the field, which have been significant customer touchpoints but not sufficiently digitized, and converts them into corporate assets that can be utilized for improving customer service quality, supporting responses, preventing customer harassment, analyzing Voice of Customer (VoC), and informing management decisions.

History of Voice Analysis AI "MiiTel"

Since launching the telephone analysis AI "MiiTel Phone" in October 2018, RevComm has developed and provided the call center analysis AI "MiiTel Call Center," the web conferencing analysis AI "MiiTel Meetings," and the face-to-face conversation analysis AI "MiiTel RecPod," contributing to improved corporate productivity. Furthermore, in response to the rapid recent development of generative AI, by launching the generative AI solution "MiiTel Synapse" in 2026, RevComm has expanded its services into a platform that digitizes conversations from all communication touchpoints and utilizes them for operational improvements and management decisions.

About "MiiTel for Retail"

"MiiTel for Retail" is a voice platform that records store customer service audio in real-time and is analyzed by AI in conjunction with telephone and web conferencing. It enables real-time AI monitoring, real-time response support, quality evaluation, and automatic CRM integration, all managed through the "MiiTel" dashboard. This allows for unified management of telephone, online meetings, and face-to-face conversations on the "MiiTel" platform.

By utilizing "MiiTel for Retail," customer harassment during in-store service can be detected in real-time, and customer service know-how and customer feedback, which were previously accumulated in a personalized manner, can be visualized and structured for use in store operations, human resource development, sales improvements, VoC analysis, and more. It is intended for use in face-to-face customer service settings where communication with each customer directly impacts business, such as in finance, real estate, automotive, insurance, retail, and service industries.

Future Outlook

With the launch of "MiiTel for Retail," RevComm has completed the voice platform that it has aimed for since its founding, which centralizes all business communications for integrated management and utilization. By enabling the storage, management, and analysis of customer voices and internal voices, which were previously scattered within companies, on a single platform regardless of whether the communication is face-to-face or not, the utilization of VoC will extend beyond simple on-site improvements to product/service development, human resource development, sales strategies, and management decisions.

RevComm will continue to work on further functional expansion and value enhancement of the "MiiTel" brand to realize a world where conversation data can be utilized as important corporate management assets.

Comment from Representative Director, Takeshi Aida

There are two types of data in the world: curated "lagging data" and live "leading data." Text data such as meeting minutes are "conclusions (KGI-like lagging data)" curated by someone. While important information, they do not retain the "fluctuations" that lead to decision-making, such as hesitations, reactions, silences, and emotional tone. On the other hand, conversations retain the "process (KPI-like leading data)" that leads to decision-making. Hesitations, silences, voice tones, the atmosphere created within the relationship with the other party, the continuous stream of split-second decisions. It is in this unedited primary information that important insights, which people should truly face, are revealed. The real value lies in the live broadcast of thought processes that can only emerge within the context of a relationship with another person.

AI should truly learn not just curated conclusions, but live "leading data" generated in the field. "MiiTel" provides telephone, online meetings, face-to-face consultations, and face-to-face conversations as "leading data," not as "lagging data" such as recordings or transcriptions, contributing to the assetization of VoC.

RevComm will continue to strive to improve the value provided by the MiiTel brand under its mission of "Reinventing communication and creating a society where people care for each other," and contribute to the productivity improvement of companies, government agencies, and local authorities in various countries.

About MiiTel

The voice analysis AI "MiiTel" is a service that analyzes and visualizes all business voice communications. Through the provision of the telephone analysis AI "MiiTel Phone," the call center analysis AI "MiiTel Call Center," the web conferencing analysis AI "MiiTel Meetings," the face-to-face conversation analysis AI "MiiTel RecPod," and the generative AI solution "MiiTel Synapse," it analyzes and visualizes all business voice communications. By digitizing "who said what and how" into big data, it achieves short-term ROI improvements such as increased closing rates and customer satisfaction, and reduced training time. Furthermore, it platforms the accumulated conversation data to support the construction of company-specific AI agents and the transformation of management decisions and decision-making.

About RevComm Inc.

Guided by the philosophy of "Reinventing communication and creating a society where people care for each other," RevComm Inc. is a company that solves communication challenges in business through voice technology and AI, including its proprietary service "MiiTel." From data utilization for management and decision-making to the efficiency of daily operations, the company supports all working individuals and aims to realize a society where creativity and empathy are maximized.

It was selected as one of the "Forbes AI 50 2023" in the US, received the Innovation Award in the AI category at CES® 2025, and won the Minister of Internal Affairs and Communications Award at the "Japan Startup Awards 2025," being the only Asian company to do so.

- Company Name: RevComm Inc. - Location: 28F, Marunouchi Building, 2-4-1 Marunouchi, Chiyoda-ku, Tokyo 100-6328 - Representative: Takeshi Aida - Business Activities: Development of AI x Voice Software and Databases - Company Website: https://www.revcomm.com/ja/

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