RevComm Launches 'MiiTel MCP Server (Beta)' to Directly Connect Generative AI with 'MiiTel' Voice Data for Seamless Analysis

RevComm Inc. (headquartered in Chiyoda-ku, Tokyo; CEO: Takeshi Aida) has announced the launch of 'MiiTel MCP Server (Beta)', a new feature of its generative AI solution 'MiiTel Synapse'. This service enables generative AI tools used in daily operations to directly access call and meeting data from 'MiiTel', allowing organizations to freely build customized AI utilization workflows using their extensive voice data.

【Key Highlights of This Release】

Direct Access to 'MiiTel' Data from Your Generative AI: Connect your daily generative AI tools directly to 'MiiTel' call and meeting data—eliminating the need for CSV exports or manual data migration.

Accessible to Anyone Without Complex Custom Development: By adopting MCP (Model Context Protocol), an industry-wide standard, users can now retrieve 'MiiTel' data directly from compatible AI tools.

Combine with Internal CRM and Enterprise Data for Custom Analysis: Enable cross-system analysis between 'MiiTel' voice and text data and your company's CRM or internal documents, fully customizable via your own prompts.

Development Background: Rising Demand to Use Internal Data with Preferred AI Tools

As generative AI becomes deeply embedded in business operations, enterprise interest is shifting toward leveraging proprietary data—especially unique voice data—with their preferred AI tools. However, integrating AI with business systems often requires complex custom development, creating barriers due to data transfer effort, lack of real-time access, and cost.

To address these challenges, the industry-standard MCP (Model Context Protocol) is rapidly gaining adoption. According to Forrester, 30% of enterprise application vendors are expected to launch MCP servers by 2026*. At RevComm, increasing customer demand for direct integration between their generative AI tools and 'MiiTel' call and meeting data prompted the development of this service. The goal is to empower customers to creatively leverage 'MiiTel’s' robust voice data infrastructure through flexible AI workflows.

Key Features of 'MiiTel MCP Server (Beta)'

A Secure 'Dedicated Bridge' Between 'MiiTel' and Your Generative AI

This service acts as a secure bridge connecting 'MiiTel’s' stored call and meeting transcripts, emotion analysis, filler word analysis, and other data with the generative AI tools customers use daily. Call content and transcripts are not used to train external AI models. Access permissions inherit directly from 'MiiTel' user roles, ensuring sensitive data remains protected.

Build Custom AI Analysis Workflows Without Complex Development

By adopting the industry-standard MCP (Model Context Protocol), users can begin using the service simply by registering a dedicated URL in compatible AI tools—no complex API development required. Because analysis is driven by your own AI and prompts, you can freely design new use cases such as cross-analysis with CRM or internal documents, or scoring based on custom evaluation criteria—previously difficult due to data migration overhead.

*Compatibility testing conducted with Claude Desktop Cowork. Output may vary depending on the MCP client in use. Support for other clients depends on client-side implementation.

Practical Use Cases

The 'MiiTel MCP Server (Beta)' can be applied in various scenarios, including:

Sales (IS/FS) Teams: Combine 'MiiTel Phone' call data (emotion scores, speaker-separated transcripts, filler analysis) with CRM data to extract high-performer speech patterns or detect lost deal risks early.

Call Center Operations: Integrate call emotion and speaker-separated transcripts with inquiry data to enhance response quality management, Voice of Customer (VoC) utilization, and compliance checks.

Executive Decision-Making: Cross-analyze meeting data from 'MiiTel Meetings' and 'MiiTel RecPod' with CRM and internal documents to support deal analysis, improve in-person sales quality, and gather intelligence for strategic decisions.

Additionally, enterprises with IT departments can build their own MCP clients to automate workflows—integrating 'MiiTel' data from data retrieval to CRM sync, AI analysis, and internal chat posting.

Future Outlook

RevComm will continue to evolve the 'MiiTel MCP Server' based on customer feedback. The company aims to co-create new AI use cases with customers, expand supported use cases and AI clients, and continuously optimize the service offering.

Company Overview: RevComm Inc.

Guided by the mission 'Reinventing communication to create a society where people care for one another,' RevComm leverages voice technology and AI to solve communication challenges.

Through offerings such as call analytics AI 'MiiTel Phone,' contact center analytics AI 'MiiTel Call Center,' web meeting analytics AI 'MiiTel Meetings,' in-person conversation analytics AI 'MiiTel RecPod,' and AI business assistant 'MiiTel Synapse Copilot,' the company is building a conversational data platform that transforms decision-making and leadership.

In April 2023, RevComm became the only Asian company selected for the U.S. 'Forbes AI 50 2023.' It received the Innovation Award in the AI category at CES® 2025 in January 2025 and won the Minister of Internal Affairs and Communications Award at the 'Japan Startup Awards 2025' in August 2025.

- Company Name: RevComm Inc. - Headquarters: Marunouchi Building 28F, 2-4-1 Marunouchi, Chiyoda-ku, Tokyo 100-6328, Japan - CEO: Takeshi Aida - Business: Development of AI and voice-based software and databases - Website: https://www.revcomm.com/ja/

*Source: https://www.forrester.com/blogs/predictions-2026-ai-agents-changing-business-models-and-workplace-culture-impact-enterprise-software/

*Company names, product names, service names, and logos mentioned are trademarks or registered trademarks of their respective owners.