From "AI Waiting for Questions" to "AI Thinking and Acting on Its Own": RevComm Launches "Copilot Plus" Feature for "MiiTel Synapse Copilot"

RevComm Inc. (Headquarters: Chiyoda-ku, Tokyo; Representative Director: Takeshi Aida) is launching "Copilot Plus," a new feature for its AI business assistant "MiiTel Synapse Copilot," which enables AI to autonomously analyze and propose insights from accumulated conversational data.

**[Key Points of this Release]**

* **From "analysis of a single case" to "cross-sectional analysis across all conversational data":** Previously, cross-sectional analysis was limited to calls within "MiiTel Phone" or meetings within "MiiTel Meetings" and "MiiTel RecPod." With this release, call and meeting data can be analyzed and proposed across all services. * **From "user asking questions" to "AI acting autonomously":** Moving forward, it will evolve from a question-and-answer response model to AI that autonomously references necessary information and derives insights. * **Circulating data value throughout the organization to contribute to people and businesses:** In the future, it will evolve into an AI that actively delivers information crucial for self-growth and management decisions at the necessary timing, circulating data value throughout the organization and contributing to individual employees and corporate management.

**Development Background: Data is recorded and accumulated, but not utilized.**

Companies using the voice analysis AI "MiiTel" accumulate vast amounts of data daily. However, many organizations face the challenge of data not being fully utilized, often being "just recorded and that's it" or "analysis beyond meeting minutes being manual."

RevComm implemented the generative AI assistant "MiiTel Synapse Copilot" in July 2025. Users and managers were able to obtain insights into individual calls using "MiiTel Synapse Copilot." With the rapid evolution of generative AI technology, expectations grew for cross-service analysis (phone, online, and in-person services) to be used for macro analysis, such as "common talks among high performers" and "trends of lost deals."

In response to these expectations, the new "Copilot Plus" feature was developed, allowing generative AI to autonomously reference and integrate information and provide the insights that organizations seek.

**Features of "Copilot Plus"**

**AI performs cross-sectional analysis across multiple services** "Copilot Plus" is a feature where generative AI determines "which data to reference" and performs macro analysis and proposes insights across multiple services: "MiiTel Phone," "MiiTel Meetings," and "MiiTel RecPod." In response to questions such as "What were the characteristics of successful deals from last month's negotiations?" or "Are there any patterns that led to complaints in this week's responses?", the AI derives answers incrementally by looping its thought process. This maximizes the value of accumulated data as organizational knowledge.

**From individual utilization to organization-wide utilization** By providing an overview of organizational data, AI expands the depth of utilization to teams, departments, and management. In sales teams, automatically extracting and sharing high-performer knowledge enables organizational learning that does not depend on individual experience. Managers can instantly grasp trends across multiple members, improving coaching quality. For management, it becomes an information base for understanding market trends from real voices on the ground.

**Evolution from "Copilot"**

**Features** * Copilot (Implemented in "MiiTel Phone" in September 2025, subsequently applied to "MiiTel Meetings" and "MiiTel RecPod") * Copilot Plus

**Behavior** * "Responsive type" * Derives answers incrementally by looping AI's thought process in response to questions. *Aims to evolve into an "agent-type" that thinks autonomously in the future.*

**Scope of Reference** * Calls and online meetings within each "MiiTel Phone" or "MiiTel Meetings" and "MiiTel RecPod" service. * Analyzes all data cross-sectionally across "MiiTel Phone," "MiiTel Meetings," and "MiiTel RecPod" services.

**Proactivity** * Operates based on user questions. * Currently, user questions are the starting point. *Will be expanded sequentially in the future for AI to actively provide insights and suggestions.*

**Execution Capability** * Primarily text generation. * Currently primarily text generation. *Future external tool integration and execution are planned.*

**Future Outlook - From "Responsive AI" to "Suggestive AI"** We will further expand functions to provide an experience where AI actively delivers insights without waiting for user questions.

Summary of team activities and highlights of notable trends in a digest format.