Resilient Launches "Autonomous BackOffice OS (ABO-OS)" to Overcome 2030 Labor Shortage with AI and BPO
Resilient Co., Ltd. has initiated the "Autonomous BackOffice OS (ABO-OS)" concept, integrating AI agents, RPA, and BPO to address the predicted labor shortage of 6.44 million people by 2030. The goal is to build an asset-based organization that eliminates individual dependency and automatically optimizes itself.
📋 Article Processing Timeline
- 📰 Published: April 28, 2026 at 20:30
- 🔍 Collected: April 28, 2026 at 12:01
- 🤖 AI Analyzed: April 28, 2026 at 12:17 (15 min after Collected)
Resilient Co., Ltd. (Headquarters: Kyoto City, Kyoto; CEO: Fumiya Kobayashi), a provider of back-office support, is pleased to announce the launch of the "Autonomous BackOffice OS (ABO-OS)" concept. This next-generation organizational foundation integrates AI agents, RPA, and BPO to address the social challenge of a predicted labor shortage of 6.44 million people by 2030.
In conjunction with the announcement of this concept, the first special seminar will be held at "Back Office DXPO '26 Nagoya," starting Tuesday, May 19, 2026.
■ Background of the Concept: Limits of the Recruitment Model Born from Insights in the Field
Resilient has supported the construction and operation of back offices for a wide range of phases, from startups to large corporations. In those settings, we faced the limits of the traditional vacancy recruitment model of "hiring when someone leaves."
With the current recruitment difficulties, the risk of a single person leaving halting the entire organization's functions is extremely high. From these real insights in support settings, we became convinced that what is needed for the future is not "increasing people" but an "asset-based organization where AI agents and mechanisms run on their own, eliminating individual dependency," leading to the launch of this concept.
■ What is the New Concept "Autonomous BackOffice OS (ABO-OS)"?
"ABO-OS" is an idea where the back office drives itself autonomously by having AI/AI agents "think" and BPO and RPA handle "execution," serving as a foundation for a new organization.
Rather than individual task support, it transforms the back-office organization itself into a "mechanism that continues to be optimized automatically." It prepares a management foundation that reduces individual dependency risk to zero. As a result, staff are freed from monthly and year-end "tasks," and humans shift to being true "management advisors" who make "decisions" and "improvements" based on data prepared by AI.
*Specific architecture and operational flows of this concept will be released sequentially at the Nagoya DXPO in May and on the special website.
■ Implementation Support via Business Improvement Service "Office Ban"
To realize this concept, Resilient provides "Office Ban," a business improvement service that comprehensively supports transformation into an autonomous organization.
Leveraging the knowledge cultivated through past support, we provide end-to-end accompaniment from redesigning business processes according to each company's phase to implementing and operating AI agents. Beyond simply providing tools, we strongly back up the transformation into a "self-driven organization" where your back office repeats improvements on its own.
■ First Special Seminar at "2nd Back Office DXPO Nagoya '26"
In line with this release, the first offline seminar themed "New Organizational Theory for 2030" will be held.
Seminar Title:
[New Organizational Theory for 2030] The Power of "Autonomous Back Office" to Overcome Recruitment Difficulties - How AI Agents x BPO Change the Atmosphere in the Field
Exhibition Dates:
Tuesday, May 19 and Wednesday, May 20, 2026
Seminar Date & Time:
Tuesday, 19th, 16:20–16:50
Location:
Inside "2nd Back Office DXPO Nagoya '26" Venue
@ Portmesse Nagoya, Exhibition Hall 2
Speaker:
Resilient Co., Ltd. COO Junichi Esaki
Admission:
Free (*For pre-registered visitors)
Speaker Profile: Junichi Esaki (COO)
Starting from a trading company, he has built a career in cutting-edge IT solution fields such as Web strategy, AI/RPA, and FinTech (eKYC). A business promotion specialist who has led all processes from sales and CS to consulting, from startup launches to organizational scale-ups.
About Resilient Co., Ltd.
Resilient Co., Ltd. supports administrative and back-office departments of all companies under the banner of "creating an environment where people can challenge themselves with peace of mind and realizing a society where each individual can focus on their dreams." We provide back-office BPO, business improvement consulting, and system construction for startups, SMEs, and listed companies to accelerate corporate growth.
In conjunction with the announcement of this concept, the first special seminar will be held at "Back Office DXPO '26 Nagoya," starting Tuesday, May 19, 2026.
■ Background of the Concept: Limits of the Recruitment Model Born from Insights in the Field
Resilient has supported the construction and operation of back offices for a wide range of phases, from startups to large corporations. In those settings, we faced the limits of the traditional vacancy recruitment model of "hiring when someone leaves."
With the current recruitment difficulties, the risk of a single person leaving halting the entire organization's functions is extremely high. From these real insights in support settings, we became convinced that what is needed for the future is not "increasing people" but an "asset-based organization where AI agents and mechanisms run on their own, eliminating individual dependency," leading to the launch of this concept.
■ What is the New Concept "Autonomous BackOffice OS (ABO-OS)"?
"ABO-OS" is an idea where the back office drives itself autonomously by having AI/AI agents "think" and BPO and RPA handle "execution," serving as a foundation for a new organization.
Rather than individual task support, it transforms the back-office organization itself into a "mechanism that continues to be optimized automatically." It prepares a management foundation that reduces individual dependency risk to zero. As a result, staff are freed from monthly and year-end "tasks," and humans shift to being true "management advisors" who make "decisions" and "improvements" based on data prepared by AI.
*Specific architecture and operational flows of this concept will be released sequentially at the Nagoya DXPO in May and on the special website.
■ Implementation Support via Business Improvement Service "Office Ban"
To realize this concept, Resilient provides "Office Ban," a business improvement service that comprehensively supports transformation into an autonomous organization.
Leveraging the knowledge cultivated through past support, we provide end-to-end accompaniment from redesigning business processes according to each company's phase to implementing and operating AI agents. Beyond simply providing tools, we strongly back up the transformation into a "self-driven organization" where your back office repeats improvements on its own.
■ First Special Seminar at "2nd Back Office DXPO Nagoya '26"
In line with this release, the first offline seminar themed "New Organizational Theory for 2030" will be held.
Seminar Title:
[New Organizational Theory for 2030] The Power of "Autonomous Back Office" to Overcome Recruitment Difficulties - How AI Agents x BPO Change the Atmosphere in the Field
Exhibition Dates:
Tuesday, May 19 and Wednesday, May 20, 2026
Seminar Date & Time:
Tuesday, 19th, 16:20–16:50
Location:
Inside "2nd Back Office DXPO Nagoya '26" Venue
@ Portmesse Nagoya, Exhibition Hall 2
Speaker:
Resilient Co., Ltd. COO Junichi Esaki
Admission:
Free (*For pre-registered visitors)
Speaker Profile: Junichi Esaki (COO)
Starting from a trading company, he has built a career in cutting-edge IT solution fields such as Web strategy, AI/RPA, and FinTech (eKYC). A business promotion specialist who has led all processes from sales and CS to consulting, from startup launches to organizational scale-ups.
About Resilient Co., Ltd.
Resilient Co., Ltd. supports administrative and back-office departments of all companies under the banner of "creating an environment where people can challenge themselves with peace of mind and realizing a society where each individual can focus on their dreams." We provide back-office BPO, business improvement consulting, and system construction for startups, SMEs, and listed companies to accelerate corporate growth.