Housemate Management Onlineizes Move-out Appointment Bookings for 11 West Japan Branches

Reservelink, Inc. (Headquarters: Minato-ku, Tokyo; Representative Director: Katsuhiko Ide) has introduced its reservation management system, 'ChoiceRESERVE,' to the West Japan Business Headquarters of Housemate Management Co., Ltd. This implementation has onlineized move-out appointment bookings across all 11 branches in the West Japan area, leading to a reduction in phone inquiries and improved operational efficiency. In a complex work system without dedicated departments and involving extensive travel, the flexibility to design reservation slots was a key factor. After implementation, over 30% of individual customers now use online reservations, especially among the working generation. The reduction in phone interruptions has allowed staff to focus on other important tasks. Pre-appointment questionnaires now confirm details like 'presence of pets' and 'smoking habits,' ensuring crucial information is obtained reliably, which was sometimes missed during phone calls. This allows staff to prepare appropriately. Automated reminder emails have significantly reduced 'no-shows' due to 'accidental forgetting,' easing stress for on-site staff. By designing the system to accept reservations by 'area' rather than individual staff, the user experience remains consistent even if staff are transferred, preventing over-reliance on individuals. ChoiceRESERVE is a SaaS-based reservation management system provided by Reservelink. It allows users to build unique reservation sites by selecting necessary features from over 200 services, regardless of industry or business type. Based on extensive experience, it supports operational efficiency in reservation and customer management and the creation of high-quality customer experiences. Reservelink, Inc. Company Profile: Company Name: Reservelink, Inc., Location: 1-1-1 Minami Aoyama, Minato-ku, Tokyo, Representative: Katsuhiko Ide, URL: https://reservelink.co.jp/