Housemate Management Centralizes Online Reservations for Move-out Inspections Across 11 West Japan Branches
Reservelink's "ChoiceRESERVE" reservation management system has been adopted by Housemate Management Co., Ltd.'s West Japan business division. This implementation enables online reservation for move-out inspections across 11 branches in West Japan, leading to reduced phone calls, improved operational efficiency, enhanced inspection quality through pre-information, reduced no-shows via reminder emails, and prevention of over-reliance on specific individuals. It specifically addressed the challenge of complex scheduling in a work system involving wide-area travel.
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- 📰 Published: April 14, 2026 at 19:00
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Reservelink, Inc., headquartered in Tokyo, Minato-ku, has seen its reservation management system, "ChoiceRESERVE," adopted by Housemate Management Co., Ltd.'s West Japan business division. This adoption has digitized the reservation process for move-out inspections across all 11 branches in the West Japan area. This has led to a reduction in phone calls and an improvement in operational efficiency, particularly in a complex work environment where staff handle multiple tasks and extensive travel.
Previously, while move-out cancellations were online, inspection reservations were still handled via phone and FAX, creating double work for both residents and internal staff. Especially in West Japan, unlike East Japan, there was no dedicated department for inspections, requiring staff to manage inspections alongside their regular duties, often traveling across wide areas like "Osaka to Kyoto, and then to Nara." This necessitated complex scheduling to account for travel time and other responsibilities.
Following successful preliminary implementation of ChoiceRESERVE in the East Japan area, the decision was made to introduce it in West Japan. The key factor in selecting ChoiceRESERVE was its flexibility to handle complex workflows. It allowed for the detailed design of reservation slots based on "area x staff x required time" for each branch, fitting the actual operational needs.
Post-implementation, phone calls concentrated during month-end peak times have decreased. Over 30% of individual customers, particularly younger generations, now use online reservations. This reduction in phone-related interruptions has allowed staff to focus on other critical tasks. Pre-reservation questionnaires now collect essential information like "pet ownership" and "smoking status," which were sometimes missed during phone calls, leading to improved inspection quality. Automated reminder emails have significantly reduced no-shows. Furthermore, by designing reservations around "areas" rather than individual staff, the system prevents over-reliance on specific personnel, ensuring sustainable operations even with staff transfers.
ChoiceRESERVE is a SaaS-based reservation management system provided by Reservelink. It allows users to build custom reservation sites by selecting from over 200 services and functions, supporting operational efficiency and high-quality customer experience.
Previously, while move-out cancellations were online, inspection reservations were still handled via phone and FAX, creating double work for both residents and internal staff. Especially in West Japan, unlike East Japan, there was no dedicated department for inspections, requiring staff to manage inspections alongside their regular duties, often traveling across wide areas like "Osaka to Kyoto, and then to Nara." This necessitated complex scheduling to account for travel time and other responsibilities.
Following successful preliminary implementation of ChoiceRESERVE in the East Japan area, the decision was made to introduce it in West Japan. The key factor in selecting ChoiceRESERVE was its flexibility to handle complex workflows. It allowed for the detailed design of reservation slots based on "area x staff x required time" for each branch, fitting the actual operational needs.
Post-implementation, phone calls concentrated during month-end peak times have decreased. Over 30% of individual customers, particularly younger generations, now use online reservations. This reduction in phone-related interruptions has allowed staff to focus on other critical tasks. Pre-reservation questionnaires now collect essential information like "pet ownership" and "smoking status," which were sometimes missed during phone calls, leading to improved inspection quality. Automated reminder emails have significantly reduced no-shows. Furthermore, by designing reservations around "areas" rather than individual staff, the system prevents over-reliance on specific personnel, ensuring sustainable operations even with staff transfers.
ChoiceRESERVE is a SaaS-based reservation management system provided by Reservelink. It allows users to build custom reservation sites by selecting from over 200 services and functions, supporting operational efficiency and high-quality customer experience.