Reservation Management System 'ChoiceRESERVE' Holds 3rd User Meeting for Financial Institutions with 6 City and Regional Banks Participating
Reservelink held its 3rd user meeting for financial institutions using its ChoiceRESERVE reservation management system, with 6 city and regional banks participating. The meeting shared insights on real-world challenges and innovations in managing in-person appointments and announced plans for new feature development, including BANK app integration.
📋 Article Processing Timeline
- 📰 Published: April 2, 2026 at 19:00
Reservelink, Inc. (Headquarters: 1-1-1 Minami Aoyama, Minato-ku, Tokyo; Representative Director: Katsuhiko Ide) held its 3rd user meeting for financial institutions that have implemented its reservation management system "ChoiceRESERVE" on December 8, 2025.
Representatives from a total of six city banks and regional banks participated and exchanged opinions on challenges and innovations in operating in-person appointment systems across five themes.
Background of the Meeting
ChoiceRESERVE has been adopted by approximately one in three banks nationwide, and we have been developing features tailored to the unique business workflows of financial institutions. With the increasing number of banks adopting our system, the need for a platform where banks facing similar challenges can share knowledge has grown.
Against this backdrop, Reservelink regularly holds user meetings for financial institutions. The third meeting, held this time, focused on the theme of "taking discussion content back and utilizing it in daily operations."
Discussion Content
On the day of the event, representatives from each bank frankly exchanged opinions on the following five themes:
-
Balancing promotion of in-person appointments and non-face-to-face channels:
We discussed how to balance promoting the use of appointments with guiding customers to procedures that can be completed online, and optimizing the overall channel design.
-
Authority design for headquarters and branches:
We shared insights on ideal management structures tailored to each bank's organizational culture and branch network characteristics, and successful case studies for horizontal deployment.
-
Ensuring reservation quality and対応 for elderly customers:
We exchanged opinions on creating mechanisms to ensure reservation details are accurately conveyed to the front lines and providing digital support for elderly customers.
-
Utilization of reservation data:
We confirmed approaches to gradually start with existing data, along with prospects for data visualization and CRM integration.
-
Review of reservation menus:
The importance of continuous review in response to business changes and customer needs was highlighted, and examples of menu design for new customers were introduced.
Voices from Participating Banks
In a survey of participating banks, all respondents rated their satisfaction as "very satisfied." Below are some of the comments received:
"It was a very meaningful user meeting where I learned different perspectives from other banks that my own bank doesn't have."
"Despite being my first time participating, it was very informative to discuss other banks' initiatives and common concerns regarding in-person appointments. I feel it will also serve as an opportunity for future information exchange beyond just appointments."
"It was a very meaningful time as I could hear about other banks' initiatives and challenges, and also had time for information exchange."
About Future Feature Development
At the user meeting, we also announced future feature development. Based on feedback from participating banks, we are proceeding with the following feature developments and improvements:
-
Integration with BANK app (already released)
A function that automatically inputs BANK app member information during reservation. This improves abandonment rates and enables centralized management of customer data.
-
Expansion of questionnaire items (to be released with the version update on April 1, 2026)
The current limit of 30 items will be relaxed, and the number of items will be expanded.
-
Public slot count function
A function that allows users to check the number of reservation slots and availability for each menu at a glance.
-
File attachment function
A function that allows necessary documents to be uploaded in advance during reservation. Requirements definition is currently underway.
Reservelink will continue to support the business improvement of financial institutions by reflecting the on-site feedback received through user meetings in our feature development.
Future Outlook
As the benefits of in-person appointment systems, such as leveling out bank counter operations and improving service quality, become widely recognized, their position is shifting from a convenient tool to an "essential infrastructure for banks."
We believe that its role will further expand as a multifaceted platform for promoting in-person DX, including improving customer experience, streamlining operations, and integrating with non-face-to-face channels.
Reservelink will further strengthen its partnership with financial institutions and reflect the knowledge and requests shared at user meetings and other forums in our feature development and service improvements. We will continue to hold user meetings regularly to support horizontal connections among adopting banks and improve the quality of in-person appointment operations.
About ChoiceRESERVE
'ChoiceRESERVE' is a SaaS-based reservation management system provided by Reservelink. It offers versatility to support over 200 industries and uses, and customization capabilities to freely select necessary functions, allowing for flexible construction of reservation sites tailored to the unique operations of financial institutions, such as bank counter services and call center operations.
Based on the expertise cultivated through its adoption by numerous financial institutions, it supports not only the operational efficiency of reservation and customer management but also the reduction of waiting times and the improvement of service quality and customer experience through prior interviews.
Service site: https://yoyaku-package.com/
Site for financial institutions: https://finance.yoyaku-package.com/
About Reservelink, Inc.
Company Name: Reservelink, Inc.
Location: Shin-Aoyama Building, 1-1-1 Minami Aoyama, Minato-ku, Tokyo 107-0062
Representative: Katsuhiko Ide, Representative Director
FAQ
Why was the ChoiceRESERVE user meeting held?
It was held to provide a platform for banks facing unique challenges in the financial sector to share knowledge and apply it to their daily operations. The need for information sharing increased with the growing number of adopting banks.
What new features were announced at the user meeting?
New features announced include BANK app integration (already released), expanded questionnaire items (to be released April 2026), a function to count available slots, and a file attachment function.
How widely is ChoiceRESERVE adopted by Japanese financial institutions?
It is implemented in approximately one in three banks nationwide, with ongoing feature development tailored to the specific workflows of financial institutions.