Appointment Management System 'ChoiceRESERVE' Adopted by 49 Domestic Banks, Approximately One in Three
Reservelink Inc.'s cloud-based appointment management system 'ChoiceRESERVE' has been adopted by 49 out of 132 domestic banks registered with the Financial Services Agency, achieving an adoption rate of approximately 37% and becoming the largest in the industry.
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- 📰 Published: March 31, 2026 at 19:00
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Reservelink Inc. (Headquarters: 1-1-1 Minami-Aoyama, Minato-ku, Tokyo; Representative Director: Katsuhiko Ide) announced that its cloud-based appointment management system, "ChoiceRESERVE," has been adopted by 49 out of 132 domestic banks registered with the Financial Services Agency. The adoption rate has reached approximately 37%, spreading across a wide range of banking sectors, from mega-banks to regional banks and second-tier regional banks.
*Source: Financial Services Agency "List of Bank Licenses" (as of January 1, 2026)
Background of Appointment Booking in the Banking Industry
Traditionally, bank counters have served customers on a first-come, first-served basis. However, issues such as waiting times, insufficient preparation for customer interactions, and uneven staff allocation have become chronic problems.
Since 2020, the introduction of appointment-based systems has accelerated, triggered by the COVID-19 pandemic. Concrete results, such as the leveling of counter operations through advance bookings, improved service quality by pre-understanding customer information, and optimized staff allocation, have become widely recognized. As a result, appointment systems have shifted from being a "convenient tool" to an "essential infrastructure for banks."
Reasons Why ChoiceRESERVE is Chosen
There are three main reasons why ChoiceRESERVE has been adopted by many financial institutions.
1. Compliance with Security Requirements Unique to Financial Institutions
ChoiceRESERVE complies with the high-level security measures required by financial institutions, such as ISMS certification and IP address restrictions. In addition, from the initial consideration phase, a dedicated team supports each bank through its internal requirements and review processes, providing consistent assistance from operational design to system launch.
Because bank counters handle customers' personal information, both system safety and the support system during implementation are crucial factors in the adoption decision.
2. Flexible Operational Design for Each Branch
It is possible to finely set reservation slots and reception conditions to match each branch's seating capacity and business policy. The ability to operate according to the actual conditions on-site, rather than a uniform approach across all branches, is highly valued for smooth company-wide deployment.
3. Providing a Platform for Information Exchange Among Adopting Banks
We regularly host information exchange meetings where financial institutions that have adopted ChoiceRESERVE can gather. This platform, where they can directly share operational examples and innovations from other banks, is a valuable opportunity for each institution to improve its own operations. Such post-adoption connections also lead to interest from new financial institutions.
Voices from Participating Banks
■ Representative from Iyo Bank, Ltd.
"The support during implementation was very speedy and meticulous, and they flexibly responded to our requests. Moving forward, we aim to leverage the accumulated data to improve our services, building on a foundation of stable operations."
■ Representative from Ryukyu Bank, Ltd.
"Previously, making customers wait and the resulting burden on employees were challenges. With the introduction of 'ChoiceRESERVE,' we expect to build a system where customers can visit at their convenience and be guided smoothly. We will continue to strive to provide more value-added proposals to each individual customer."
Future Outlook
ChoiceRESERVE will further strengthen its specialized service offerings for the financial industry.
Key areas of focus include implementing more advanced security measures, strengthening integration with existing applications and core systems used by each financial institution, and building a reservation infrastructure deeply embedded in on-site workflows. By leveraging CRM integration and来店・応対 data utilization based on reservation data, we will partner with financial institutions to support their DX promotion.
About ChoiceRESERVE
"ChoiceRESERVE" is a SaaS-based appointment management system provided by Reservelink. It offers versatility to support over 200 industries and uses, and customization to freely select necessary functions, allowing for the flexible construction of reservation sites tailored to the unique operations of financial institutions, such as bank counter services and call center operations.
Based on the expertise gained through implementation in numerous financial institutions, it supports not only the operational efficiency of reservation and customer management but also the reduction of waiting times and the improvement of service quality and customer experience through pre-interviewing.
Service Site: https://yoyaku-package.com/
Site for Financial Institutions: https://finance.yoyaku-package.com/
Company Profile of Reservelink Inc.
Company Name: Reservelink, Inc.
Location: Shin-Aoyama Building, 1-1-1 Minami-Aoyama, Minato-ku, Tokyo 107-0062
Representative: Katsuhiko Ide, Representative Director