Reservation Management System 'ChoiceRESERVE' Adopted by 49 Domestic Banks, Approximately 1 in 3 Banks

Reserve Link Co., Ltd. (Headquarters: 1-1-1 Minami-Aoyama, Minato-ku, Tokyo; Representative Director: Katsuhiko Ide) announced that its cloud-based reservation management system, "ChoiceRESERVE," has been adopted by a total of 49 domestic banks out of 132 registered with the Financial Services Agency. The adoption rate stands at approximately 37%, extending across a wide range of banking sectors, from mega-banks to regional and second-tier regional banks.

*Source: Financial Services Agency "List of Bank Licenses" (as of January 1, 2026)

Background of Appointment Reservations in the Banking Industry

Traditionally, financial institution counters have operated on a first-come, first-served basis for an unspecified number of customers. However, this system has consistently faced challenges such as long waiting times, insufficient preparation for customer interactions, and uneven staff allocation.

Since 2020, the introduction of appointment-based reservation systems has accelerated, spurred by the COVID-19 pandemic. Concrete results such as the leveling of counter operations through advance reservations, improved service quality by pre-understanding customer information, and optimized staff allocation have become widely recognized. As a result, reservation systems have transformed from a "convenient tool" to an "essential infrastructure" for banks.

Reasons Why ChoiceRESERVE is Chosen

There are three main reasons why ChoiceRESERVE has been adopted by many financial institutions.

1. Compliance with Security Requirements Unique to Financial Institutions

ChoiceRESERVE complies with the high-level security measures demanded by financial institutions, including ISMS certification and IP address restrictions. In addition, a dedicated team provides consistent support from the initial consideration phase, aligning with each bank's internal requirements and review processes, through operational design and implementation.

Because bank counters handle customers' personal information, both system security and the support system during implementation are crucial factors in the adoption decision.

2. Flexible Operational Design for Each Branch

It is possible to finely set reservation slots and reception conditions to match the varying seating capacities and business policies of each branch. The ability to operate according to the actual conditions on-site, rather than a uniform approach across all branches, is highly valued for smooth company-wide deployment.

3. Establishment of an Information Exchange Forum for Adopting Banks

We regularly host information exchange meetings where financial institutions that have adopted ChoiceRESERVE can gather. This forum, where they can directly share operational examples and innovations from other banks, is a valuable opportunity for each institution to improve its own operations. Such post-adoption connections also lead to interest from new financial institutions.

Voices from Participating Banks

■ Iyo Bank, Ltd. Representative

"The support during implementation was extremely speedy and courteous, and they flexibly responded to our requests. Moving forward, we aim to leverage accumulated data to improve our services, building on a stable operational foundation."

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■ Ryukyu Bank, Ltd. Representative

"Until now, making customers wait and the resulting burden on employees were challenges. With the introduction of 'ChoiceRESERVE,' we expect to build a system where customers can visit at their convenience and be guided smoothly. We will continue to strive to offer more value-added proposals to each and every customer."