Renxa Strengthens Support System for Foreign Residents and Real Estate Businesses by Launching Multilingual Living Support Service
Renxa Inc. has commenced providing its multilingual living support service, 'Global Support Desk,' on DID-GLOBAL Inc.'s 'Apartment Japan®' DX platform for foreign residents. This initiative significantly enhances the support system for both foreign residents and real estate businesses, aiming to resolve common challenges.
📋 Article Processing Timeline
- 📰 Published: April 8, 2026 at 21:00
- 🔍 Collected: April 8, 2026 at 12:30
- 🤖 AI Analyzed: April 20, 2026 at 19:49 (295h 19m after Collected)
Renxa Inc. (headquartered in Toshima-ku, Tokyo; Representative Director: Koji Sakamoto; hereinafter 'the Company') has newly commenced providing its multilingual living support service, 'Global Support Desk' (hereinafter 'the Service'), on 'Apartment Japan®' (hereinafter 'APJ'), a DX platform for foreign-exclusive rentals operated by its business partner, DID-GLOBAL Inc. (headquartered in Chuo-ku, Osaka; Representative Director: Akiko Kondo; hereinafter 'DID-GLOBAL').
In addition to the property search and contract functions provided by APJ even before arrival in Japan, the introduction of the Service will cover everything from living support after move-in to procedures at the time of move-out. This further strengthens the system that consistently supports both foreign residents and real estate businesses in multiple languages, from property search to move-out.
## Background and Purpose
The number of foreign residents in Japan is increasing year by year. According to the Immigration Services Agency of Japan, by the end of 2025, the number reached approximately 4,125,395 (a 9.5% increase, or 356,418 people, compared to the previous year-end), marking a new record high (*).
However, the following challenges have become hurdles for the real estate industry that wishes to accept foreign residents:
- Post-move-in troubles due to language barriers and cultural/custom differences.
- Anxiety in daily life due to a lack of understanding of administrative procedures and documents.
- Increased workload for real estate management companies and rental brokerage companies due to a shortage of foreign language-speaking staff.
- Problems caused by insufficient explanation of living rules and the resulting exacerbation of vacancy issues.
Since January 2024, the Company began native language support for utility contracts through 'Lifestyle Advisor Global.' In October 2025, it partnered with DID-GLOBAL to launch the 'APJ Support Service,' a call center service with interpretation functions, on APJ. This time, by adding 'Global Support Desk,' which provides comprehensive living support after move-in, to APJ, the Company is further advancing environmental development to alleviate challenges faced by both foreign residents and real estate businesses.
* Immigration Services Agency of Japan, 'Regarding the Number of Foreign Residents in Japan as of the End of Reiwa 7 (2025)'
## 'Global Support Desk' Service Overview
The Service is a multilingual support service for foreign residents, assisting with various daily life procedures and issues in up to 7 languages (Japanese, English, Chinese, Vietnamese, Indonesian, Hindi, Tagalog).
**[Main Support Contents]**
- Support and guidance for administrative procedures.
- Translation of documents and mail.
- Consultation on garbage disposal rules and living manners.
- Guidance for responding to illness or injury.
- Troubleshooting for facilities such as air conditioners and water heaters.
- Guidance for emergencies such as losing keys.
In addition to the property search and contract functions provided by APJ even before arrival in Japan, the introduction of the Service will cover everything from living support after move-in to procedures at the time of move-out. This further strengthens the system that consistently supports both foreign residents and real estate businesses in multiple languages, from property search to move-out.
## Background and Purpose
The number of foreign residents in Japan is increasing year by year. According to the Immigration Services Agency of Japan, by the end of 2025, the number reached approximately 4,125,395 (a 9.5% increase, or 356,418 people, compared to the previous year-end), marking a new record high (*).
However, the following challenges have become hurdles for the real estate industry that wishes to accept foreign residents:
- Post-move-in troubles due to language barriers and cultural/custom differences.
- Anxiety in daily life due to a lack of understanding of administrative procedures and documents.
- Increased workload for real estate management companies and rental brokerage companies due to a shortage of foreign language-speaking staff.
- Problems caused by insufficient explanation of living rules and the resulting exacerbation of vacancy issues.
Since January 2024, the Company began native language support for utility contracts through 'Lifestyle Advisor Global.' In October 2025, it partnered with DID-GLOBAL to launch the 'APJ Support Service,' a call center service with interpretation functions, on APJ. This time, by adding 'Global Support Desk,' which provides comprehensive living support after move-in, to APJ, the Company is further advancing environmental development to alleviate challenges faced by both foreign residents and real estate businesses.
* Immigration Services Agency of Japan, 'Regarding the Number of Foreign Residents in Japan as of the End of Reiwa 7 (2025)'
## 'Global Support Desk' Service Overview
The Service is a multilingual support service for foreign residents, assisting with various daily life procedures and issues in up to 7 languages (Japanese, English, Chinese, Vietnamese, Indonesian, Hindi, Tagalog).
**[Main Support Contents]**
- Support and guidance for administrative procedures.
- Translation of documents and mail.
- Consultation on garbage disposal rules and living manners.
- Guidance for responding to illness or injury.
- Troubleshooting for facilities such as air conditioners and water heaters.
- Guidance for emergencies such as losing keys.