[Niconico Rent-a-Car Customer Awards 2026] Announcing 405 highly-rated award-winning stores out of approximately 1,500 locations nationwide!
Rentas Co., Ltd. announced the winners of the 13th Niconico Rent-a-Car Customer Awards. Out of 1,500 stores, 405 stores with exceptionally high customer satisfaction were selected and will be featured on the Nicopass app and website.
📋 Article Processing Timeline
- 📰 Published: April 23, 2026 at 19:00
- 🔍 Collected: April 23, 2026 at 10:31
- 🤖 AI Analyzed: April 24, 2026 at 02:37 (16h 5m after Collected)
Rentas Co., Ltd. (Headquarters: Yokohama, Kanagawa; President: Takahiro Kimura), which operates Japan's largest rental car network 'Niconico Rent-a-Car,' has announced the award-winning stores for the '13th Niconico Rent-a-Car Customer Awards 2026.' A total of 405 stores, combining the 82 stores that received the 'Customer Award PREMIUM' and the top 323 stores that received the 'Customer Award,' will be featured on the official app 'Nicopass' and the official website. Additionally, Customer Award stickers will be displayed at the storefronts.
■ Latest 405 Winning Stores of the '13th Niconico Rent-a-Car Customer Awards 2026' Featured on 'Nicopass' and Website
At Niconico Rent-a-Car, we ask customers to evaluate our stores across 8 categories in a post-rental customer satisfaction survey. The 'Customer Awards,' now in its 13th year and held annually since 2014, are awarded to stores out of approximately 1,500 locations nationwide that meet strict evaluation criteria across the following 8 categories and have achieved particularly high customer satisfaction:
- Overall satisfaction
- Customer service attitude
- Exterior condition of the vehicle
- Driving performance of the vehicle
- Comfort of the vehicle
- Convenience of the car navigation system
- Interior cleaning
- Compliance with store operation standards
Furthermore, among the stores that received the Customer Award, those with exceptionally superior service and quality, receiving high support from customers, are awarded the 'Customer Award PREMIUM.' In 2026, 82 stores were selected, an increase of 13 stores from the previous year.
The 'Customer Award PREMIUM' was established in 2024, marking its third year, and there are 30 stores that have won this award for three consecutive years.
For the 405 winning stores, combining both the 'Customer Award PREMIUM' and the 'Customer Award,' emblems and banners are displayed on the 'Nicopass' and the website's store details pages, and Customer Award stickers are posted at the physical storefronts.
▲ Banners and emblems displayed on Nicopass / Website
▲ Stickers posted at award-winning stores
We will continue to strive to improve service and quality across all Niconico Rent-a-Car stores to ensure even greater customer satisfaction.
▼ Details of the '13th Niconico Rent-a-Car Customer Awards 2026' | Niconico Rent-a-Car:
https://www.2525r.com/grandprize/
■ Overview of Niconico Rent-a-Car Official App 'Nicopass'
'Nicopass' is what supports Niconico Rent-a-Car's system of renting 'casually, cheaply, safely, and securely.' With the app, reservations take 1 minute, and departure procedures can be completed in as little as 3 minutes.
① Nicopass offers the lowest Nicoren prices
Booking through 'Nicopass' ensures you get 'always better deals' compared to the website or phone reservations.
② Easy departure procedures
Reservations from 'Nicopass' allow for over-the-counter reception times of as little as 3 minutes. Departure procedures on the day only require a vehicle check.
③ Search for available cars across multiple stores at once!
You can search for available cars across multiple stores in your desired area simultaneously.
④ Store favoriting / Re-search functions available
You can further reduce reservation time by favoriting your frequently used stores or saving search conditions.
⑤ Daily updates on nationwide leisure information
We post plenty of leisure facility information from across the country, such as amusement parks, campsites, and hot spring resorts.
⑥ Comprehensive support functions during rentals
The 'Drive Support' function ensures you are fully backed up for anything you want to check during your rental or in case of emergencies. Additionally, reservation functions for outing spots and fun AR stamp features are well-equipped.
Release Date: August 25, 2020 (iPhone/Android)
Access Method: Common for iPhone/Android versions
Download Nicopass here
Information Fee: Free
Promotion Site: https://www.2525r.com/guide/nicopass/
Copyright: © Rentas Co.,Ltd
■ App packed with benefits like 'Exclusive Prices' surpasses 2.5 million downloads
The concept of Niconico Rent-a-Car is a 'lifestyle rental car' closely tied to daily living. We operate a network of about 1,500 stores nationwide, providing rental cars at some of the lowest prices in the industry.
Additionally, cumulative downloads of the highly-rated app 'Nicopass' (user satisfaction 4.6*) have surpassed 2.5 million. Currently, 1 in 2 customers uses Nicopass.
Not just as a rental car reservation site, we will continue to provide various useful information for enjoyable trips and strive to expand our content.
*As of the end of February 2026
[About Rentas Co., Ltd.]
Headquarters: Arbus Shin-Yokohama 8F, 2-6-1 Shin-Yokohama, Kohoku-ku, Yokohama, Kanagawa 222-0033
Representative: Representative Director
■ Latest 405 Winning Stores of the '13th Niconico Rent-a-Car Customer Awards 2026' Featured on 'Nicopass' and Website
At Niconico Rent-a-Car, we ask customers to evaluate our stores across 8 categories in a post-rental customer satisfaction survey. The 'Customer Awards,' now in its 13th year and held annually since 2014, are awarded to stores out of approximately 1,500 locations nationwide that meet strict evaluation criteria across the following 8 categories and have achieved particularly high customer satisfaction:
- Overall satisfaction
- Customer service attitude
- Exterior condition of the vehicle
- Driving performance of the vehicle
- Comfort of the vehicle
- Convenience of the car navigation system
- Interior cleaning
- Compliance with store operation standards
Furthermore, among the stores that received the Customer Award, those with exceptionally superior service and quality, receiving high support from customers, are awarded the 'Customer Award PREMIUM.' In 2026, 82 stores were selected, an increase of 13 stores from the previous year.
The 'Customer Award PREMIUM' was established in 2024, marking its third year, and there are 30 stores that have won this award for three consecutive years.
For the 405 winning stores, combining both the 'Customer Award PREMIUM' and the 'Customer Award,' emblems and banners are displayed on the 'Nicopass' and the website's store details pages, and Customer Award stickers are posted at the physical storefronts.
▲ Banners and emblems displayed on Nicopass / Website
▲ Stickers posted at award-winning stores
We will continue to strive to improve service and quality across all Niconico Rent-a-Car stores to ensure even greater customer satisfaction.
▼ Details of the '13th Niconico Rent-a-Car Customer Awards 2026' | Niconico Rent-a-Car:
https://www.2525r.com/grandprize/
■ Overview of Niconico Rent-a-Car Official App 'Nicopass'
'Nicopass' is what supports Niconico Rent-a-Car's system of renting 'casually, cheaply, safely, and securely.' With the app, reservations take 1 minute, and departure procedures can be completed in as little as 3 minutes.
① Nicopass offers the lowest Nicoren prices
Booking through 'Nicopass' ensures you get 'always better deals' compared to the website or phone reservations.
② Easy departure procedures
Reservations from 'Nicopass' allow for over-the-counter reception times of as little as 3 minutes. Departure procedures on the day only require a vehicle check.
③ Search for available cars across multiple stores at once!
You can search for available cars across multiple stores in your desired area simultaneously.
④ Store favoriting / Re-search functions available
You can further reduce reservation time by favoriting your frequently used stores or saving search conditions.
⑤ Daily updates on nationwide leisure information
We post plenty of leisure facility information from across the country, such as amusement parks, campsites, and hot spring resorts.
⑥ Comprehensive support functions during rentals
The 'Drive Support' function ensures you are fully backed up for anything you want to check during your rental or in case of emergencies. Additionally, reservation functions for outing spots and fun AR stamp features are well-equipped.
Release Date: August 25, 2020 (iPhone/Android)
Access Method: Common for iPhone/Android versions
Download Nicopass here
Information Fee: Free
Promotion Site: https://www.2525r.com/guide/nicopass/
Copyright: © Rentas Co.,Ltd
■ App packed with benefits like 'Exclusive Prices' surpasses 2.5 million downloads
The concept of Niconico Rent-a-Car is a 'lifestyle rental car' closely tied to daily living. We operate a network of about 1,500 stores nationwide, providing rental cars at some of the lowest prices in the industry.
Additionally, cumulative downloads of the highly-rated app 'Nicopass' (user satisfaction 4.6*) have surpassed 2.5 million. Currently, 1 in 2 customers uses Nicopass.
Not just as a rental car reservation site, we will continue to provide various useful information for enjoyable trips and strive to expand our content.
*As of the end of February 2026
[About Rentas Co., Ltd.]
Headquarters: Arbus Shin-Yokohama 8F, 2-6-1 Shin-Yokohama, Kohoku-ku, Yokohama, Kanagawa 222-0033
Representative: Representative Director