Japan's Largest Rental Motorcycle Service "Rental819" Introduces AI Agent - Real-time Answers to All Pre-ride Questions, Even Late at Night or in Foreign Languages

Kizuki Rental Service Co., Ltd. (Headquarters: Kawaguchi City, Saitama Prefecture), which operates "Rental819," Japan's largest rental motorcycle service, officially introduced an AI agent on its official website on March 19, 2026.

Background: Increasing Inquiries and Diversifying User Needs

In recent years, interest in motorcycles has rekindled, especially among younger generations, and the use by inbound tourists has also been on the rise, leading to a continuous expansion of the rental motorcycle market. Rental819 operates a franchise network nationwide from Hokkaido to Okinawa, offering over 100 stores and more than 3,000 vehicles, making it one of Japan's largest rental motorcycle services. Meanwhile, with the increase in users, there has been a rise in inquiries outside business hours and a growing need for multilingual support from inbound riders. For Rental819, which pursues a service where users can "ride immediately when they want to ride," providing access to information "anytime, immediately" was the next challenge.

Overview and Main Functions of the AI Agent

The newly introduced AI agent automatically responds to user inquiries on the Rental819 official website. The main supported contents are as follows:

• FAQ Support
  Immediate answers to frequently asked questions such as reservation methods, license conditions, and return procedures

• Store Information Guidance
  Provides location, business hours, regular holidays, and parking information for stores nationwide

• Campaign Information Guidance
  Provides real-time information on the latest campaigns, such as limited-time discounts and recommended routes

• Insurance and Compensation Explanation
  Clearly explains basic optional insurance, vehicle compensation, and theft compensation

• 24/7 Support
  Immediate support anytime, day or night, weekdays or holidays

• Multilingual Support
  Supports inquiries in multiple languages, including English, in addition to Japanese

Future Outlook

This introduction is the first step in utilizing AI agents. Rental819 aims to gradually expand the AI agent's response functions in the future, striving to realize a more advanced user experience, including reservation support and advice on vehicle selection. With the concept of "making the freedom to rent more accessible," we will leverage the power of AI to promote an environment where users can use the service stress-free throughout the entire process, from the moment they think "I want to ride a motorcycle" until its return.

About Rental819

"Rental819" is a nationwide motorcycle rental service operated by Kizuki Rental Service Co., Ltd., based on the concept of "making the freedom to rent more accessible." It operates a franchise network nationwide from Hokkaido to Okinawa, with over 100 stores and more than 3,000 vehicles. It offers a wide range of vehicle types, from 50cc scooters to over 1,000cc foreign cars, and is used in various situations such as sightseeing, touring, and as a substitute vehicle.