LEEEP Launches 'Staff Review Feature' Enabling Staff to Post and Manage Product Reviews
REGALI Inc. has released a new 'Staff Review Feature' for its CX platform 'LEEEP', allowing store staff to easily post and manage product reviews on e-commerce sites using a dedicated app.
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- 📰 Published: April 6, 2026 at 19:00
- 🔍 Collected: April 6, 2026 at 10:30
- 🤖 AI Analyzed: April 21, 2026 at 01:36 (351h 5m after Collected)
REGALI Inc. (Headquarters: Shibuya-ku, Tokyo, CEO: Koichiro Inada) has released a new "Staff Review Feature" for its customer experience improvement platform "LEEEP," allowing company staff to post and manage product reviews.
With this feature, companies can easily disseminate information about products from the perspective of their own staff, in addition to reviews by purchasers. By reflecting the knowledge of staff who understand the products well and the customer service perspectives cultivated in the field onto the e-commerce site, it becomes possible to provide more specific and reliable information to potential buyers.
## Background of the Release
On e-commerce sites, reviews are one of the crucial pieces of information that support the decision-making of potential buyers. On the other hand, there are cases where reviews by purchasers alone cannot fully convey the appeal of a product or how to choose it.
Therefore, attention is focused on the perspective of staff who understand the products well and interact with customers daily. In recent years, there has been an increasing need to utilize information that can only be conveyed from the field, such as how it looks when worn and points on how to use it, on e-commerce sites as well.
In response to this background, LEEEP has started providing a staff review feature that can utilize staff's knowledge as product reviews. This will deliver more specific information to potential buyers and support operations that continuously leverage on-site knowledge.
## Overview of the New Feature
**1. Enables product review posting by company staff**
Staff who understand the products well can disseminate features and recommended points from their own perspective.
Because they can supplement points that cannot be fully conveyed by purchaser reviews alone, such as how it looks when worn, coordination points, features felt through actual use, and recommended usage scenes, more specific information can be delivered to potential buyers.
**2. Smooth processing from posting via dedicated app to result notification**
Each staff member can post reviews for each product from a dedicated app. It features ease of posting even during daily tasks, making it easy to reflect insights gained in the field in a timely manner.
When a posted review is approved or rejected, the result can be received via push notification, making confirmation and subsequent actions smooth.
With this feature, companies can easily disseminate information about products from the perspective of their own staff, in addition to reviews by purchasers. By reflecting the knowledge of staff who understand the products well and the customer service perspectives cultivated in the field onto the e-commerce site, it becomes possible to provide more specific and reliable information to potential buyers.
## Background of the Release
On e-commerce sites, reviews are one of the crucial pieces of information that support the decision-making of potential buyers. On the other hand, there are cases where reviews by purchasers alone cannot fully convey the appeal of a product or how to choose it.
Therefore, attention is focused on the perspective of staff who understand the products well and interact with customers daily. In recent years, there has been an increasing need to utilize information that can only be conveyed from the field, such as how it looks when worn and points on how to use it, on e-commerce sites as well.
In response to this background, LEEEP has started providing a staff review feature that can utilize staff's knowledge as product reviews. This will deliver more specific information to potential buyers and support operations that continuously leverage on-site knowledge.
## Overview of the New Feature
**1. Enables product review posting by company staff**
Staff who understand the products well can disseminate features and recommended points from their own perspective.
Because they can supplement points that cannot be fully conveyed by purchaser reviews alone, such as how it looks when worn, coordination points, features felt through actual use, and recommended usage scenes, more specific information can be delivered to potential buyers.
**2. Smooth processing from posting via dedicated app to result notification**
Each staff member can post reviews for each product from a dedicated app. It features ease of posting even during daily tasks, making it easy to reflect insights gained in the field in a timely manner.
When a posted review is approved or rejected, the result can be received via push notification, making confirmation and subsequent actions smooth.