First Ever! "Jalan Rental Car Review Ranking 2025" Announces West Japan Area Winners for Rental Car Stores Supported by Many Users

Recruit Co., Ltd. (Headquarters: Chiyoda-ku, Tokyo; President and Representative Director: Keiichi Ushida; hereinafter "Recruit"), which operates the travel information site "Jalan net," is holding the "Jalan Rental Car Review Ranking" for the first time. This ranking will honor rental car stores that have been supported by users based on their review ratings for fiscal year 2025 (April 2025 - March 2026), among the rental car companies registered on the site. The results will be announced on a special website, and this article will introduce the results for the West Japan area.

What is the "Jalan Rental Car Review Ranking"?

"Jalan Rental Car" has offered a review posting function for rental car experiences since January 2025. Many real voices from users have been gathered in the submitted reviews, including information on local sightseeing and regional attractions through their rental car experiences, in addition to in-store customer service.

Therefore, "Jalan Rental Car" is announcing the "Jalan Rental Car Review Ranking" with the desire to honor rental car stores that have garnered significant support through user reviews, thereby introducing those stores, as well as regional tourism information and attractions, to a wider audience, and contributing to the evolution and further development of the rental car industry.

"Jalan Rental Car Review Ranking 2025" (West Japan Area) Award-Winning Stores

Overall trend of reviews posted on "Jalan Rental Car" in fiscal year 2025

The average overall satisfaction score for all reviews received by "Jalan Rental Car" in fiscal year 2025 was 4.29 points, and the average staff interaction score was 4.30 points.

Furthermore, an analysis of the review content revealed a tendency for positive reviews to be submitted when the shuttle service to the store, the explanation process after arrival at the store until car pickup were smooth, and the staff were kind and polite.

Additionally, approximately 29% of the posts included keywords indicating repeat usage intention, such as "I want to use it again," "I always use it," or "I have used it several times." Among these, positive comments regarding services were often seen alongside posts related to repeat usage intention and experience.

[West Japan Area] Award-Winning Store Information

Reviews <Overall Satisfaction Category>

1st Place: Mazda Rent a Car Hiroshima Airport Store

https://www.jalan.net/rentacar/search/340000/LRG_341100/SML_340305/SHOP_6652/

2nd Place: Sky Rent-a-Car (Honshu/Shikoku) Tokushima Airport Store

https://www.jalan.net/rentacar/search/360000/LRG_360200/SML_360202/SHOP_5638/

3rd Place: Budget Rent a Car Matsuyama Airport Store

https://www.jalan.net/rentacar/search/380000/LRG_380200/SML_380202/SHOP_38/

Reviews <Staff Interaction Category>

1st Place: Mazda Rent a Car Hiroshima Airport Store

https://www.jalan.net/rentacar/search/340000/LRG_341100/SML_340305/SHOP_6652/

2nd Place: Sky Rent-a-Car (Honshu/Shikoku) Tokushima Airport Store

https://www.jalan.net/rentacar/search/360000/LRG_360200/SML_360202/SHOP_5638/

3rd Place: Budget Rent a Car Matsuyama Airport Store

https://www.jalan.net/rentacar/search/380000/LRG_380200/SML_380202/SHOP_38/

Jalan Rental Car Review Ranking Overview

[Judging Criteria]

Awards will be presented to rental car stores whose average review scores for the entire fiscal year 2025 (Target Period: April 2025 - March 2026), as posted on "Jalan Rental Car," ranked high.

There are two categories: "Overall Satisfaction" and "Staff Interaction." Considering the fairness based on the number of stores registered on "Jalan Rental Car," awards will be given to the top stores in each of the following six areas.

[Target Areas]

[Award Categories]

- Overall Satisfaction Category - Staff Interaction Category

About "Jalan Rental Car"

"Jalan Rental Car" is a service that allows users to compare and search for rental car companies nationwide and make online reservations from PCs and smartphones. Users can choose the optimal plan based on their departure location, desired car model, price, and usage conditions. There are also advantageous coupons and points available for use at the time of booking. It can be used regardless of whether a hotel reservation has been made, and after booking, users can simply pick up the car at the store, making it easy and convenient for travel and business trips. "Jalan Rental Car" aims to create travel demand and promote regional revitalization through providing information and facilitating reservations and usage of rental cars.

"Jalan Rental Car": https://www.jalan.net/rentacar/

"Jalan Rental Car Review Ranking 2025" Special Site:

https://www.jalan.net/rentacar/themes/kuchikomi_ranking/

Inquiries regarding participation: https://www.jalan.net/activity/inquiry/

▼About Recruit

https://www.recruit.co.jp/

▼Contact for Inquiries Regarding This Matter

https://www.recruit.co.jp/support/form/