Announcement of 'SUUMO AWARD 2026' for New Condo Customer Satisfaction

Recruit Co., Ltd., operator of the real estate information site 'SUUMO,' has determined the winners of the 'SUUMO AWARD 2026' based on data compiled from a customer satisfaction survey of new condo buyers in the Tokyo metropolitan area. The 'SUUMO AWARD' aims to publicize highly rated companies and their initiatives while helping to improve service in the condo industry and contribute to a sustainable society. An awards ceremony has been held since 2023, and the top-tier companies in each category have been announced.

About 'SUUMO AWARD' ~Contributing to Industry-wide Service Improvement~

The 'SUUMO AWARD' honors developers, sales companies, and property management firms for their quality, pricing, and initiatives, based on ratings from individuals who purchased new condos in the Tokyo metropolitan area (Tokyo, Kanagawa, Chiba, Saitama, and Ibaraki). The survey, which forms the basis of the evaluation, has been conducted continuously since 2006. Since 2018, the award has aimed to facilitate industry-wide service improvement and business optimization by publicizing excellent practices. The awards ceremony also serves as an opportunity for knowledge sharing across the industry.

Awards Ceremony

In conjunction with the announcement of the 'SUUMO AWARD 2026,' an awards ceremony was held on June 11, 2026. Representatives from 30 winning companies attended, and TV personality Chiaki Horan presented the trophies. Mitsui Fudosan Residential, Chuo-Nihon Jisho, and Nittetsu Kowa Real Estate shared insights regarding their award-winning initiatives and future outlooks.

Survey Overview

[Condo Developer/Sales Company Category (Tokyo Metropolitan Area)] - Survey Name: Survey on post-purchase satisfaction and brand - Objective: To understand loyalty and satisfaction and support business strengthening - Target: 6,780 individuals who purchased new condos in the Tokyo area since 2022 - Methodology: Web and mail surveys - Survey Period: Sept 4, 2025 – Nov 4, 2025 - Respondents: 3,847 - Conducted by: Recruit

[Condo Management Company Category (Tokyo Metropolitan Area)] - Survey Name: Questionnaire on management and community - Objective: To understand management and community satisfaction - Target: 22,431 individuals who purchased new condos since 2000 and have lived in the same condo since 2004-2024 - Methodology: Web and mail surveys - Survey Period: Jan 22, 2026 – Feb 24, 2026 - Respondents: 5,593 - Conducted by: Recruit

About 'SUUMO' 'SUUMO' is a comprehensive real estate site operated by Recruit. https://suumo.jp/