KaiKuru Chiba Chuo Store Surpasses 500 On-Site Appraisals in First Year; Burden of Moving Large Furniture Drives Consultation Increase

The on-site purchase service "KaiKuru Chiba Chuo Store" (operated by RC Co., Ltd.) celebrated its first anniversary in May 2026.

Accordingly, the store has compiled trends from a total of 500 on-site appraisal and visit consultations received from general households in Chiba City's Chuo Ward and surrounding areas during the one-year period from May 2025 to May 2026.

In recent years, many people have expressed concerns such as "I don't know where to consult" regarding the organization of large furniture and appliances, triggered by moving, furniture replacement, or room remodeling.

Based on the 500 consultation cases handled by KaiKuru Chiba Chuo Store in one year, we introduce the trends in organizing needs that are increasing in the region.

[Ranking of Items with Most Consultations from 500 Visit Consultations]

Among the 500 visit consultations handled by KaiKuru Chiba Chuo Store over the past year, the items with the most inquiries for appraisal and collection were tallied.

(*Based on store aggregate data)

1st Place: Sofa
Large and difficult to move out; many consultations occur at the time of replacement or moving.

2nd Place: Dining Set (Table and Chairs)
Many consultations regarding organizing them together due to changes in family composition or relocation.

3rd Place: Home Appliances such as TVs and Refrigerators
Consultations about how to organize them triggered by breakdowns or replacements.

4th Place: Storage Furniture such as Chests and Shelves
Many consultations due to their weight and difficulty in moving them out by oneself.

5th Place: Computer Desks, Peripherals, and Daily Necessities
Cases where items that are difficult to organize individually are consulted about together.

This tally shows that consultations regarding large furniture particularly dominated the top ranks.

It became clear that the concerns are not just about the value of the items themselves, but also about "not being able to move large furniture" and "not knowing how to organize."

[Ranking of Reasons for Consultations on Household Goods Organization]

Additionally, the reasons why consultations for on-site appraisals were sought for these items were also tallied.

(*Based on store aggregate data)

1st Place: Too Heavy to Carry
Cases where it was difficult for individuals, especially single-person households and seniors, to move large furniture or appliances on their own, leading to consultations.

2nd Place: Unsure if It Can Be Sold
Cases where people were unsure if old appliances or used furniture were still usable or eligible for appraisal, leading to consultations.

3rd Place: Don't Know the Organization Method or Cost
Cases where people wanted to consult first because they didn't know how to organize or how much cost or effort would be involved.

This tally revealed that the burden and anxiety of "difficulty in moving out" and "not knowing how to organize" are the triggers for using on-site appraisal services, more so than the items themselves.

[Growing Demand for On-Site Appraisals Amidst Aging Population and Increase in Single-Person Households]

This tally shows that what consumers are seeking is not just a purchase service, but a service where they can easily consult about problems like "I can't move it out myself" or "I don't know how to organize."

On the other hand, there are also voices expressing anxiety about inviting strangers into their homes for on-site services.

At KaiKuru Chiba Chuo Store, they ensure they do not enter the room without the customer's consent and clearly explain the appraisal details and collection fees.

Furthermore, they strive to ensure customers can use the service with satisfaction through prior explanations and responses during the appraisal.

As a result, referrals from users and repeat consultations account for about 30% of the total, and the store is continuously used as a consultation point for tidying up and organizing in the region.

(*Based on store aggregate data)

[Future Initiatives Based on 500 Consultation Cases]

As it enters its second year of operation, KaiKuru Chiba Chuo Store will build a system to better respond to the region's tidying and organizing needs, based on the trends from the 500 consultations.

① Strengthening the Explanation System During Preliminary Consultations

This tally showed many cases where consultations were initiated because people "didn't know if it was eligible for appraisal" or "didn't know where to start organizing."

Therefore, by carefully checking the items and situation during phone consultations and clearly explaining the appraisal flow and response details, we will build a system that is easy for first-time users to consult.

② Enhancing the Appraisal System for Group Consultations

There are many requests to consult about not only large furniture and appliances but also daily necessities and miscellaneous goods all at once.

By establishing a system that can appraise multiple items in a single visit, we will reduce the burden associated with tidying up and organizing.

③ Strengthening Response to Items Difficult to Move Out

The most common reason for consultation was "too heavy to carry."

We will work on building a system that can smoothly handle everything from appraisal to removal for items that are difficult to move out on your own, such as sofas, storage furniture, and large appliances.

KaiKuru Chiba Chuo Store will continue to address the tidying and organizing concerns of the region and aim to provide an on-site purchase service that is easy to consult.

■Store Information

Store Name: KaiKuru Chiba Chuo Store

Service Area: Chiba City Chuo Ward, Wakaba Ward, Yachimata City, Sanmu City, Togane City, Oamishirasato City

On-site Visit & Appraisal Fee: Completely Free (Cash payment on the spot)

Phone Inquiry: 0120-80-1562

LINE Inquiry: https://page.line.me/675gkbwe?oat_content=url&openQrModal=true

Website: https://kaikuru.com/area/chibachuo

■KaiKuru Headquarters

Operating Company: RC Co., Ltd.

Representative: Naoki Ohori

Head Office: 2-18-5 Higashiyaguchi, Ota-ku, Tokyo, Tama Dori Avenue Eminence Court 1F

Inquiry: 0120-22-8196

Website: https://kaikuru.com