On-site Buying Service "Kaikuru" Releases "Five Customer Service Declarations" Video to Ease First-Time User Concerns, Starting May 8
RC Co., Ltd., operating the on-site buying service "Kaikuru," has released a new video on May 8, 2026, introducing its "Kaikuru Five Customer Service Declarations." This initiative aims to reassure first-time users by outlining transparent service policies, including smiling service, no unapproved entry into homes, meticulous appraisals, acceptance of old items, and clear explanations for non-purchasable items.
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- 📰 Published: May 10, 2026 at 01:31
- 🔍 Collected: May 9, 2026 at 17:01
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RC Co., Ltd. (Head office: Ota-ku, Tokyo; Representative: Naoki Ohori), which operates the on-site buying service "Kaikuru," released a new video on May 8, 2026, introducing its "Kaikuru Five Customer Service Declarations." This video aims to reassure first-time users of on-site buying services, making it easier for them to consult.
■ Background of Video Release
In recent years, the demand for decluttering and on-site buying services has been increasing due to moving, organizing parents' homes, and lifestyle changes.
However,
・Not knowing which company to ask
・Anxiety about aggressive sales tactics
・Reluctance to let strangers into their home
Due to these reasons, many people hesitate to use on-site buying services.
In response, Kaikuru has released a video that clearly explains its actual service policies, allowing first-time users to consult with peace of mind.
■ "Kaikuru Five Customer Service Declarations" Introduced in the Video
1. Respond with a smile!
We will respond brightly and politely from your first phone call.
2. We don't just come in!
We will not enter your home without your consent. Appraisals at the entrance are also welcome.
3. Appraise each item carefully!
Our professionals will carefully appraise your cherished items.
4. We appraise old items too!
Please consult us even for items you might think are impossible, such as 30-year-old flip phones, broken watches, or used perfumes.
5. We explain reasons for rejection!
Even if an item cannot be purchased, we will politely explain the reason and strive for a satisfactory response.
■ "Kaikuru Five Customer Service Declarations" Video
https://kaikuru.com/
Kaikuru upholds its "Five Customer Service Declarations" as a standard for customer service, ensuring that first-time users of on-site buying services can consult with confidence.
■ Features of Kaikuru
Kaikuru provides a comprehensive on-site buying service, from appraisal to pickup.
We alleviate the burden of decluttering, such as "not knowing where to ask" or "it's difficult to carry things out," by offering a system where appraisal and pickup are handled at your home.
・Appraisal and pickup at your home, completed without the hassle of carrying items
There's no need to bring items to a store; our appraisers visit your home, so you don't need to haul large furniture or appliances.
・"All-item appraisal" covering a wide range of goods
From furniture and home appliances to daily necessities and hobby tools, a wide range of items are eligible for appraisal, regardless of manufacturer or year.
・Appraisal completed in a short time, decision made on the spot
Appraisals are completed in an average of 30 minutes to 1 hour, allowing for immediate decisions on selling, holding, or disposing of items.
■ To Reduce Anxiety About On-site Buying
Kaikuru will continue to strengthen its information dissemination to clearly convey service details and policies, aiming to further reassure first-time users of on-site buying services.
【Kaikuru Headquarters】
Operator: RC Co., Ltd.
Representative: Naoki Ohori
Head Office: Tamatsutsumi Dori Eminence Court 1F, 2-18-5 Higashiyaguchi, Ota-ku, Tokyo
Inquiries: 0120-22-8196
Website: https://kaikuru.com
■ Background of Video Release
In recent years, the demand for decluttering and on-site buying services has been increasing due to moving, organizing parents' homes, and lifestyle changes.
However,
・Not knowing which company to ask
・Anxiety about aggressive sales tactics
・Reluctance to let strangers into their home
Due to these reasons, many people hesitate to use on-site buying services.
In response, Kaikuru has released a video that clearly explains its actual service policies, allowing first-time users to consult with peace of mind.
■ "Kaikuru Five Customer Service Declarations" Introduced in the Video
1. Respond with a smile!
We will respond brightly and politely from your first phone call.
2. We don't just come in!
We will not enter your home without your consent. Appraisals at the entrance are also welcome.
3. Appraise each item carefully!
Our professionals will carefully appraise your cherished items.
4. We appraise old items too!
Please consult us even for items you might think are impossible, such as 30-year-old flip phones, broken watches, or used perfumes.
5. We explain reasons for rejection!
Even if an item cannot be purchased, we will politely explain the reason and strive for a satisfactory response.
■ "Kaikuru Five Customer Service Declarations" Video
https://kaikuru.com/
Kaikuru upholds its "Five Customer Service Declarations" as a standard for customer service, ensuring that first-time users of on-site buying services can consult with confidence.
■ Features of Kaikuru
Kaikuru provides a comprehensive on-site buying service, from appraisal to pickup.
We alleviate the burden of decluttering, such as "not knowing where to ask" or "it's difficult to carry things out," by offering a system where appraisal and pickup are handled at your home.
・Appraisal and pickup at your home, completed without the hassle of carrying items
There's no need to bring items to a store; our appraisers visit your home, so you don't need to haul large furniture or appliances.
・"All-item appraisal" covering a wide range of goods
From furniture and home appliances to daily necessities and hobby tools, a wide range of items are eligible for appraisal, regardless of manufacturer or year.
・Appraisal completed in a short time, decision made on the spot
Appraisals are completed in an average of 30 minutes to 1 hour, allowing for immediate decisions on selling, holding, or disposing of items.
■ To Reduce Anxiety About On-site Buying
Kaikuru will continue to strengthen its information dissemination to clearly convey service details and policies, aiming to further reassure first-time users of on-site buying services.
【Kaikuru Headquarters】
Operator: RC Co., Ltd.
Representative: Naoki Ohori
Head Office: Tamatsutsumi Dori Eminence Court 1F, 2-18-5 Higashiyaguchi, Ota-ku, Tokyo
Inquiries: 0120-22-8196
Website: https://kaikuru.com