[State of Quality Assurance in Software Development] About 60% Experience "Business Loss" Due to Low Quality! The Surge in Strengthening QA Systems and the Impeding Wall of Hiring Difficulties
RAKUS PARTNERS Co., Ltd., which operates an IT engineer dispatch and SES business, conducted a survey on "The State of Quality Assurance in Development Sites and the Value of QA Engineers." The survey targeted management, business leaders, project managers, engineers involved in software/web/app development, and their recruiters. This release provides a partial summary of the findings.
📋 Article Processing Timeline
- 📰 Published: March 31, 2026 at 23:00
- 🔍 Collected: April 1, 2026 at 13:39 (14h 39m after Published)
- 🤖 AI Analyzed: April 22, 2026 at 02:56 (493h 17m after Collected)
RAKUS PARTNERS Co., Ltd. (Shinjuku-ku, Tokyo; CEO: Masayuki Yoshida), which operates an IT engineer dispatch and SES business, conducted a survey on "The State of Quality Assurance in Development Sites and the Value of QA Engineers." The survey targeted management, business leaders, department heads, project managers, engineers involved in software, web, and app development, as well as engineer recruiters involved in their hiring. This release provides a partial excerpt of the findings.
*All survey data can be downloaded from the link below.
Survey Summary
- Over 70% of all respondents utilize dedicated QA personnel (including in-house and external partners).
- In the last year, about 60% have experienced business losses due to low quality.
- The damages from business losses are notably "release delays" and "lost sales opportunities," with about 70% of these cases requiring several days to over a week for recovery.
- About 70% of all respondents are "already strengthening" their QA system or "want to strengthen it within the next 12 months."
- Hiring difficulties such as "lack of talent with the required skills" and "fierce competition for talent" rank high as walls impeding system reinforcement.
With the promotion of agile development and DX, software and web service development now demands unprecedented speed.
However, an overemphasis on speed may lead to insufficient resources allocated to quality assurance (QA), causing some sites to struggle with issues like post-release bugs and specification flaws.
Furthermore, even when wanting to strengthen the QA system to improve quality, various obstacles such as securing the right talent and preparing the environment may exist.
In reality, how do quality risks in development sites affect companies?
Respondent Attributes
The roles, employee sizes, etc., of those who cooperated in this survey are as follows.
■ Role
"Management/Business Leader (21.9%)" "Development Department Head/EM/PdM/PM (18.7%)"
"QA Head/QA Manager (19.4%)" "Development Engineer (29.6%)"
"Engineer Recruiter (10.4%)"
■ Employee Size
"10 to less than 50 (13.3%)" "50 to less than 200 (25.6%)"
"200 to less than 500 (20.8%)" "500 to less than 1,000 (14.1%)"
"1,000 or more (26.2%)"
■ Scale of the product team involved in the target software/web/app development (total number of people in the project, including development and QA)
"1-9 people (17.9%)" "10-29 people (22.9%)" "30-99 people (23.6%)"
"100-299 people (17.9%)" "300 or more (17.7%)"
[State of QA System] What is the dedicated system on-site? Over 70% of all utilize dedicated QA
