'Rakuraku Jido Outai' to Exhibit at 'Call Center/CRM Demo & Conference 2026 in Osaka'
Rakus will showcase its automated customer service system, 'Rakuraku Jido Outai,' at the 'Call Center/CRM Demo & Conference 2026 in Osaka.' The booth will feature demonstrations of productivity tools powered by generative AI.
📋 Article Processing Timeline
- 📰 Published: May 25, 2026 at 19:00
- 🔍 Collected: May 25, 2026 at 10:31
- 🤖 AI Analyzed: May 25, 2026 at 11:06 (34 min after Collected)
Rakus (Headquarters: Shibuya-ku, Tokyo; CEO: Takanori Nakamura) will exhibit its automated customer service system, 'Rakuraku Jido Outai,' at the 'Call Center/CRM Demo & Conference 2026 in Osaka,' to be held at MyDome Osaka from Wednesday, May 27, to Thursday, May 28, 2026.
This event is one of the largest business gatherings in Western Japan, showcasing the latest solutions in the call center and customer support industry. Many companies looking to improve customer experience (CX), optimize operations using AI, and address labor shortages will visit for information and business negotiations.
At the booth, Rakus will introduce productivity and AI-driven automation features for those interested in DX in customer service. Attendees will also be able to see the actual interface.
[Exhibition Overview]
- Event Name: Call Center/CRM Demo & Conference 2026 in Osaka (19th Edition)
- Dates: May 27 (Wed) - May 28 (Thu), 2026, 10:00 - 17:00
- Venue: MyDome Osaka
- Booth: 3H-12 (3F)
[Exhibited Product]
Automated customer service system 'Rakuraku Jido Outai' (formerly known as 'Mail Dealer')
Developed and sold by Rakus, 'Rakuraku Jido Outai' uses AI to transform past responses into knowledge assets. By automating reply generation based on history and risk detection for prioritization, it streamlines operations, improves visibility, and addresses issues like personnel dependency and missed responses. The company is actively integrating AI agent functions to achieve full automation.
This event is one of the largest business gatherings in Western Japan, showcasing the latest solutions in the call center and customer support industry. Many companies looking to improve customer experience (CX), optimize operations using AI, and address labor shortages will visit for information and business negotiations.
At the booth, Rakus will introduce productivity and AI-driven automation features for those interested in DX in customer service. Attendees will also be able to see the actual interface.
[Exhibition Overview]
- Event Name: Call Center/CRM Demo & Conference 2026 in Osaka (19th Edition)
- Dates: May 27 (Wed) - May 28 (Thu), 2026, 10:00 - 17:00
- Venue: MyDome Osaka
- Booth: 3H-12 (3F)
[Exhibited Product]
Automated customer service system 'Rakuraku Jido Outai' (formerly known as 'Mail Dealer')
Developed and sold by Rakus, 'Rakuraku Jido Outai' uses AI to transform past responses into knowledge assets. By automating reply generation based on history and risk detection for prioritization, it streamlines operations, improves visibility, and addresses issues like personnel dependency and missed responses. The company is actively integrating AI agent functions to achieve full automation.
FAQ
「楽楽自動応対」とはどのようなサービスですか？
AI機能を活用し、過去の応対履歴をナレッジ資産として再活用する問い合わせ自動応対システムです。メール返信文の生成やリスク検知、優先順位付けなどを自動化し、業務効率化を支援します。
株式会社ラクスが今回出展するイベントは何ですか？
2026年5月27日(水)～5月28日(木)にマイドームおおさかで開催される「コールセンター/CRM デモ＆コンファレンス 2026 in 大阪（第19回）」です。
「楽楽自動応対」のブースでは何が体験できますか？
問い合わせ応対業務の効率化機能や、生成AIを活用した自動化機能の詳細説明、および実際の操作画面を見ることができます。
「楽楽自動応対」のAI機能の特徴は何ですか？
蓄積された過去の応対履歴やFAQをもとに、AIがメールの返信文案を自動生成する機能や、メール文面からの優先順位付け機能、リスク検知機能などを備えています。
「楽楽自動応対」の旧名称は何ですか？
メールディーラーです。