ABC Tenpo Co., Ltd., a Pioneer in Real Estate for Restaurants, Adopts "Rakuraku Jido Otai"
RAKUS Co., Ltd.'s automated inquiry response system, "Rakuraku Jido Otai," has been adopted by ABC Tenpo Co., Ltd., a real estate company specializing in restaurants. This implementation resolved management issues such as "forecast discrepancies" and "variations in response quality" caused by individualized email handling at ABC Tenpo, significantly improving the accuracy of sales management.
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- 📰 Published: May 7, 2026 at 20:10
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RAKUS Co., Ltd. (Headquarters: Shibuya-ku, Tokyo; Representative Director: Takanori Nakamura) has released a case study of the adoption of its automated inquiry response system "Rakuraku Jido Otai" (formerly "Mail Dealer") by ABC Tenpo Co., Ltd. (Location: Shinagawa-ku, Tokyo; Representative Director: Kyoichi Doi).
▼Click here for the case study article
https://www.maildealer.jp/case/interview/abc-tenpo.php
Background of Adoption: "Forecast Discrepancies" Caused by Individualized Email Handling and Progress Management Reliant on Reports Were Challenges
Founded in 2002, ABC Tenpo Co., Ltd. is a real estate company specializing in restaurants, supporting over 300 new business openings annually. As the organization expanded, the company faced "individualized management" where sales representatives communicated one-on-one with customers using their personal email addresses.
Management could only grasp the situation through reports from representatives (secondary information), leading to "forecast discrepancies" where project progress deviated from reality, and "variations in response quality" among representatives, which became significant management challenges.
Key Factors in Selecting "Rakuraku Jido Otai"
While considering multiple systems to solve these challenges, "Rakuraku Jido Otai" was adopted due to the following decisive factors:
Thorough Quality Control with an "Approval Function":
A mechanism that allows supervisors to check and correct emails before young or newly joined employees, who are unfamiliar with the work, send them, thereby maintaining a certain level of organizational quality.
Simple UI that is Easy for On-site Staff to Use:
Ease of use that allows on-site members to operate without hesitation, regardless of their IT literacy.
Visualization of Primary Information:
The ability to share email exchanges in real-time, preventing individual dependency.
Effects of Adoption: Elimination of Black Box Operations through Sharing of "Primary Information," Dramatically Improved Accuracy of Sales Forecasts
By adopting "Rakuraku Jido Otai," a system was established where management can grasp customer interactions (primary information) in real-time, which was previously invisible to anyone other than the responsible representative.
This led to the "visualization of project management," where project progress, such as "status of sending estimates and contracts," became transparent, eliminating discrepancies with reported content.
As a result, it became possible to prevent "forecast discrepancies" of up to 1 million yen per case, and incidents such as month-end figures deviating dramatically decreased, significantly improving the accuracy of sales management. Furthermore, supervisors can now grasp complaints early, allowing problems to be resolved before they escalate, which has also contributed to improving trust with business partners.
17 Consecutive Years as Sales Share No.1*! Automated Inquiry Response System "Rakuraku Jido Otai"
"Rakuraku Jido Otai," developed and sold by RAKUS, is an automated inquiry response system that utilizes AI functions to reuse past response information as knowledge assets.
It automates email response operations by generating reply messages based on past response history and prioritizing risks from email content. Furthermore, by visualizing response status, it resolves issues such as individual dependency, missed responses, and delays, thereby realizing efficient inquiry response operations.
Since its launch in 2001, it has evolved into a more convenient and user-friendly system through feature development based on customer needs. Currently, the cumulative number of adopting companies exceeds 9,000, and it has achieved the No. 1 sales share for 17 consecutive years.
"Rakuraku Jido Otai" Official Website: https://www.rakus.co.jp/rakurakucloud/jidootai/
*In the email processing market (Source: ITR "ITR Market View: Email/Web Marketing Market 2026" Email Processing Market: Vendor-specific Sales Amount Trends and Share (2009-2025 Forecast)), the report lists the former product name (Mail Dealer).
Company Profile
RAKUS Co., Ltd.
Location: Link Square Shinjuku, 5-27-5 Sendagaya, Shibuya-ku, Tokyo
Established: November 1, 2000
Capital: 378.37 million yen
Representative: Takanori Nakamura, Representative Director
Business Activities: Cloud service business
Company Website: https://www.rakus.co.jp/
Contact for this matter
RAKUS Co., Ltd. Rakuraku Cloud Front Office Business Division Marketing Department
Contact Person: Yukiko Yamamori
e-mail: it-mkt@rakus.co.jp
▼Click here for the case study article
https://www.maildealer.jp/case/interview/abc-tenpo.php
Background of Adoption: "Forecast Discrepancies" Caused by Individualized Email Handling and Progress Management Reliant on Reports Were Challenges
Founded in 2002, ABC Tenpo Co., Ltd. is a real estate company specializing in restaurants, supporting over 300 new business openings annually. As the organization expanded, the company faced "individualized management" where sales representatives communicated one-on-one with customers using their personal email addresses.
Management could only grasp the situation through reports from representatives (secondary information), leading to "forecast discrepancies" where project progress deviated from reality, and "variations in response quality" among representatives, which became significant management challenges.
Key Factors in Selecting "Rakuraku Jido Otai"
While considering multiple systems to solve these challenges, "Rakuraku Jido Otai" was adopted due to the following decisive factors:
Thorough Quality Control with an "Approval Function":
A mechanism that allows supervisors to check and correct emails before young or newly joined employees, who are unfamiliar with the work, send them, thereby maintaining a certain level of organizational quality.
Simple UI that is Easy for On-site Staff to Use:
Ease of use that allows on-site members to operate without hesitation, regardless of their IT literacy.
Visualization of Primary Information:
The ability to share email exchanges in real-time, preventing individual dependency.
Effects of Adoption: Elimination of Black Box Operations through Sharing of "Primary Information," Dramatically Improved Accuracy of Sales Forecasts
By adopting "Rakuraku Jido Otai," a system was established where management can grasp customer interactions (primary information) in real-time, which was previously invisible to anyone other than the responsible representative.
This led to the "visualization of project management," where project progress, such as "status of sending estimates and contracts," became transparent, eliminating discrepancies with reported content.
As a result, it became possible to prevent "forecast discrepancies" of up to 1 million yen per case, and incidents such as month-end figures deviating dramatically decreased, significantly improving the accuracy of sales management. Furthermore, supervisors can now grasp complaints early, allowing problems to be resolved before they escalate, which has also contributed to improving trust with business partners.
17 Consecutive Years as Sales Share No.1*! Automated Inquiry Response System "Rakuraku Jido Otai"
"Rakuraku Jido Otai," developed and sold by RAKUS, is an automated inquiry response system that utilizes AI functions to reuse past response information as knowledge assets.
It automates email response operations by generating reply messages based on past response history and prioritizing risks from email content. Furthermore, by visualizing response status, it resolves issues such as individual dependency, missed responses, and delays, thereby realizing efficient inquiry response operations.
Since its launch in 2001, it has evolved into a more convenient and user-friendly system through feature development based on customer needs. Currently, the cumulative number of adopting companies exceeds 9,000, and it has achieved the No. 1 sales share for 17 consecutive years.
"Rakuraku Jido Otai" Official Website: https://www.rakus.co.jp/rakurakucloud/jidootai/
*In the email processing market (Source: ITR "ITR Market View: Email/Web Marketing Market 2026" Email Processing Market: Vendor-specific Sales Amount Trends and Share (2009-2025 Forecast)), the report lists the former product name (Mail Dealer).
Company Profile
RAKUS Co., Ltd.
Location: Link Square Shinjuku, 5-27-5 Sendagaya, Shibuya-ku, Tokyo
Established: November 1, 2000
Capital: 378.37 million yen
Representative: Takanori Nakamura, Representative Director
Business Activities: Cloud service business
Company Website: https://www.rakus.co.jp/
Contact for this matter
RAKUS Co., Ltd. Rakuraku Cloud Front Office Business Division Marketing Department
Contact Person: Yukiko Yamamori
e-mail: it-mkt@rakus.co.jp