Relive Co., Ltd., developer of "Relive Wear," introduces "Raku-Raku Jido Otai"
Relive Co., Ltd. has introduced "Raku-Raku Jido Otai," an automated inquiry response system provided by Raks Co., Ltd. This aims to address the increase in inquiries due to business expansion, establish a quick and high-quality customer support system, and eliminate individual dependency and missed responses.
📋 Article Processing Timeline
- 📰 Published: April 24, 2026 at 19:00
- 🔍 Collected: April 24, 2026 at 10:31
- 🤖 AI Analyzed: April 24, 2026 at 12:30 (1h 58m after Collected)
Raks Co., Ltd. (Headquarters: Shibuya-ku, Tokyo; Representative Director: Takanori Nakamura) announced that Relive Co., Ltd. (Headquarters: Sendai City, Miyagi Prefecture; Representative Director: Takashi Sasaki), which provides the automated inquiry response system "Raku-Raku Jido Otai" (formerly "Mail Dealer"), has introduced the system and commenced operations in April 2026.
Through the utilization of "Raku-Raku Jido Otai," Relive aims to establish a rapid and high-quality customer support system.
**Need for a refreshed inquiry management method due to business expansion**
Relive Co., Ltd., which manufactures and sells functional wear "Relive Wear," faced the challenge of building a stable customer support foundation due to an increase in inquiries accompanying business growth.
Previously, the company relied on manual assignment of inquiries and sharing information by BCCing a shared address. However, with the increasing number of inquiries, the limitations of such manual management became a concern. To eliminate the risk of missed or duplicate responses, there was a need to establish a system that allows multiple staff members to efficiently share progress in real-time.
**Building a stable customer support foundation with "Raku-Raku Jido Otai"**
With the introduction of "Raku-Raku Jido Otai," the company has established a system for centralized management of customer inquiries. This enables real-time visualization of response status without relying on CC or BCC for sharing, leading to the elimination of individual dependency in inquiry handling and prevention of missed responses.
**Comment from Relive Co., Ltd. Representative**
"With the growth of our business, the conventional person-dependent operational flow was at risk of causing response delays. There was a strong desire from the customer support team for a more efficient system.
With the introduction of 'Raku-Raku Jido Otai,' the visualization of response status has significantly improved team collaboration. Going forward, we aim to utilize AI-powered response suggestions and automatic assignment features to achieve even faster inquiry responses and provide greater peace of mind to our customers."
**About Relive Co., Ltd.**
Relive Co., Ltd. operates under the corporate philosophy of "Contributing to creating healthy and happy lives for people worldwide," manufacturing and selling functional wear "Relive Wear."
Since its launch, "Relive Wear" has been widely supported, achieving cumulative sales of 5 million units by the end of February 2026 (collection period: July 1, 2019 - February 28, 2026). It is loved by a wide range of users, from the elderly to those in demanding workplaces and athletes, supporting the health of many people in daily life and sports scenes as a functional wear company.
Corporate website: https://www.reliveshirts.com/
**17 consecutive years of No. 1 sales share*! Automated inquiry response system "Raku-Raku Jido Otai"**
"Raku-Raku Jido Otai," developed and sold by Raks, is an automated inquiry response system that utilizes AI functions to reuse past response information as knowledge assets.
It automates email response tasks by generating replies based on past response history and detecting risks by prioritizing emails based on their content. Furthermore, by visualizing response status, it resolves issues such as individual dependency, missed responses, and delays, thereby realizing efficiency in inquiry response operations.
Since its launch in 2001, functions have been developed based on customer needs, evolving into a more convenient and user-friendly system. Currently, the cumulative number of companies that have introduced the system exceeds 9,000, and it has achieved the No. 1 sales share for 17 consecutive years.
"Raku-Raku Jido Otai" official website: https://www.rakus.co.jp/rakurakucloud/jidootai/
*In the email processing market (Source: ITR "ITR Market View: Email/Web Marketing Market 2026" Email Processing Market: Vendor-specific sales trends and share (2009-2025 forecast), the report lists the former product name (Mail Dealer))
**Company Overview**
Raks Co., Ltd.
Location: Link Square Shinjuku, 5-27-5 Sendagaya, Shibuya-ku, Tokyo
Established: November 1, 2000
Capital: 378.37 million yen
Representative: Takanori Nakamura, Representative Director
Business activities: Cloud service business
Company HP: https://www.rakus.co.jp/
**Contact for this matter**
Raks Co., Ltd. Raku-Raku Cloud Front Office Business Division, Marketing Department
Contact person: Yukiko Yamamori
e-mail: it-mkt@rakus.co.jp
Through the utilization of "Raku-Raku Jido Otai," Relive aims to establish a rapid and high-quality customer support system.
**Need for a refreshed inquiry management method due to business expansion**
Relive Co., Ltd., which manufactures and sells functional wear "Relive Wear," faced the challenge of building a stable customer support foundation due to an increase in inquiries accompanying business growth.
Previously, the company relied on manual assignment of inquiries and sharing information by BCCing a shared address. However, with the increasing number of inquiries, the limitations of such manual management became a concern. To eliminate the risk of missed or duplicate responses, there was a need to establish a system that allows multiple staff members to efficiently share progress in real-time.
**Building a stable customer support foundation with "Raku-Raku Jido Otai"**
With the introduction of "Raku-Raku Jido Otai," the company has established a system for centralized management of customer inquiries. This enables real-time visualization of response status without relying on CC or BCC for sharing, leading to the elimination of individual dependency in inquiry handling and prevention of missed responses.
**Comment from Relive Co., Ltd. Representative**
"With the growth of our business, the conventional person-dependent operational flow was at risk of causing response delays. There was a strong desire from the customer support team for a more efficient system.
With the introduction of 'Raku-Raku Jido Otai,' the visualization of response status has significantly improved team collaboration. Going forward, we aim to utilize AI-powered response suggestions and automatic assignment features to achieve even faster inquiry responses and provide greater peace of mind to our customers."
**About Relive Co., Ltd.**
Relive Co., Ltd. operates under the corporate philosophy of "Contributing to creating healthy and happy lives for people worldwide," manufacturing and selling functional wear "Relive Wear."
Since its launch, "Relive Wear" has been widely supported, achieving cumulative sales of 5 million units by the end of February 2026 (collection period: July 1, 2019 - February 28, 2026). It is loved by a wide range of users, from the elderly to those in demanding workplaces and athletes, supporting the health of many people in daily life and sports scenes as a functional wear company.
Corporate website: https://www.reliveshirts.com/
**17 consecutive years of No. 1 sales share*! Automated inquiry response system "Raku-Raku Jido Otai"**
"Raku-Raku Jido Otai," developed and sold by Raks, is an automated inquiry response system that utilizes AI functions to reuse past response information as knowledge assets.
It automates email response tasks by generating replies based on past response history and detecting risks by prioritizing emails based on their content. Furthermore, by visualizing response status, it resolves issues such as individual dependency, missed responses, and delays, thereby realizing efficiency in inquiry response operations.
Since its launch in 2001, functions have been developed based on customer needs, evolving into a more convenient and user-friendly system. Currently, the cumulative number of companies that have introduced the system exceeds 9,000, and it has achieved the No. 1 sales share for 17 consecutive years.
"Raku-Raku Jido Otai" official website: https://www.rakus.co.jp/rakurakucloud/jidootai/
*In the email processing market (Source: ITR "ITR Market View: Email/Web Marketing Market 2026" Email Processing Market: Vendor-specific sales trends and share (2009-2025 forecast), the report lists the former product name (Mail Dealer))
**Company Overview**
Raks Co., Ltd.
Location: Link Square Shinjuku, 5-27-5 Sendagaya, Shibuya-ku, Tokyo
Established: November 1, 2000
Capital: 378.37 million yen
Representative: Takanori Nakamura, Representative Director
Business activities: Cloud service business
Company HP: https://www.rakus.co.jp/
**Contact for this matter**
Raks Co., Ltd. Raku-Raku Cloud Front Office Business Division, Marketing Department
Contact person: Yukiko Yamamori
e-mail: it-mkt@rakus.co.jp