[B2B Back-Office Operations] About 70% Experience Unpaid Balances or Payment Delays Monthly! How Manual Processes Negatively Impact Business Growth?
Raccoon Financial conducted a survey of 1,006 executives and managers in B2B companies regarding the workload and challenges of back-office operations. The survey revealed that approximately 70% of companies experience unpaid balances or payment delays, and about 40% spend over 20 hours per month on billing tasks.
📋 Article Processing Timeline
- 📰 Published: May 26, 2026 at 20:00
- 🔍 Collected: May 26, 2026 at 11:31
- 🤖 AI Analyzed: May 26, 2026 at 23:06 (11h 34m after Collected)
Raccoon Financial conducted a survey of executives, accounting managers, and sales managers at B2B companies regarding the workload and challenges of back-office operations in B2B transactions.
## Survey Background
Billing operations are essential for B2B transactions, yet many companies spend excessive time on monthly invoice issuance and payment verification. Manual, analog operations not only increase the burden on staff but can also unknowingly hinder business growth by pressuring sales activities and delaying market development.
## Survey Overview
Survey on Workload and Challenges of B2B Back-Office Operations
- Survey period: April 20 (Mon) – April 21 (Tue), 2026
- Survey method: Internet survey via PRIZMA
- Sample size: 1,006 respondents
- Target audience: Monitors identified as business owners, accounting managers, or sales managers at B2B companies.
- Conducted by: Raccoon Financial
## Survey Results
About 30% of companies use a team of 3 for invoice issuance.
When asked about their main business model, 'Manufacturing/Wholesale (25.3%)' was the most common response, followed by 'B2B e-commerce (21.4%)' and 'Subscription-based systems/cloud services (20.6%)'.
Regarding monthly invoice volume, '50-99 invoices (30.5%)' was the most frequent answer, followed by '10-49 invoices (28.0%)' and 'over 300 invoices (15.7%)'.
When asked about the number of staff involved in billing, '3 people (29.9%)' was the most frequent answer, followed by '2 people (24.4%)' and '5 or more (22.8%)'.
About 40% of companies spend 20-40 hours per month on billing.
The most common response for total time spent on billing was '20 to under 40 hours per month (37.6%)', followed by '10 to under 20 hours (28.2%)' and 'less than 10 hours (16.7%)'. Many companies spend dozens of hours monthly, revealing that several business days' worth of labor are being consumed by these tasks.
## Survey Background
Billing operations are essential for B2B transactions, yet many companies spend excessive time on monthly invoice issuance and payment verification. Manual, analog operations not only increase the burden on staff but can also unknowingly hinder business growth by pressuring sales activities and delaying market development.
## Survey Overview
Survey on Workload and Challenges of B2B Back-Office Operations
- Survey period: April 20 (Mon) – April 21 (Tue), 2026
- Survey method: Internet survey via PRIZMA
- Sample size: 1,006 respondents
- Target audience: Monitors identified as business owners, accounting managers, or sales managers at B2B companies.
- Conducted by: Raccoon Financial
## Survey Results
About 30% of companies use a team of 3 for invoice issuance.
When asked about their main business model, 'Manufacturing/Wholesale (25.3%)' was the most common response, followed by 'B2B e-commerce (21.4%)' and 'Subscription-based systems/cloud services (20.6%)'.
Regarding monthly invoice volume, '50-99 invoices (30.5%)' was the most frequent answer, followed by '10-49 invoices (28.0%)' and 'over 300 invoices (15.7%)'.
When asked about the number of staff involved in billing, '3 people (29.9%)' was the most frequent answer, followed by '2 people (24.4%)' and '5 or more (22.8%)'.
About 40% of companies spend 20-40 hours per month on billing.
The most common response for total time spent on billing was '20 to under 40 hours per month (37.6%)', followed by '10 to under 20 hours (28.2%)' and 'less than 10 hours (16.7%)'. Many companies spend dozens of hours monthly, revealing that several business days' worth of labor are being consumed by these tasks.
FAQ
BtoB企業が請求業務に費やす時間はどの程度ですか？
調査対象企業の約4割が、請求業務全体に月間「20時間～40時間未満」を消費していると回答しています。
請求業務における未入金や支払い遅延の発生頻度は？
調査によると、約7割の企業が毎月～数ヶ月に一度の未入金や支払い遅延を経験しています。
請求業務には平均何人で対応していますか？
最も多い回答は「3人」（29.9％）であり、次いで「2人」「5人以上」と続き、多くの企業で複数名が関与しています。
どのような事業形態の企業が調査対象ですか？
製造業・卸売業（25.3％）、BtoB EC（21.4％）、月額課金型システム・SaaS（20.6％）など、継続的・多様な取引先を持つ企業が多く含まれています。
請求業務の規模感はどの程度ですか？
月間の請求書発行件数として「50件～99件」（30.5％）および「10件～49件」（28.0％）がそれぞれ約3割を占めています。