Queue Inc. Releases Free 'Customer Journey Design Tool' That Automatically Generates Journey Maps via URL Input

Queue Inc. (Headquarters: Chuo-ku, Tokyo; Representative: Taichi Taniguchi) has launched a free 'Customer Journey Design Tool' that automatically generates a customer journey map simply by entering a website URL, as part of its AI search optimization service, 'umoren.ai.' The tool analyzes the website's business content and organizes customer psychology, questions, search queries/AI prompts, and recommended content for each stage—TOFU (awareness), MOFU (consideration), and BOFU (decision-making)—into a single journey map, enabling data-driven content planning for the AI search era.

Background
With the proliferation of generative AI such as ChatGPT, Gemini, and Perplexity, customer information-gathering behaviors have significantly changed. It is becoming standard to ask AI directly at every stage of the funnel, from identifying a problem to final decision-making, rather than relying solely on traditional search engines.

In this environment, understanding 'what questions customers have at each stage, what searches or AI queries they conduct, and what content they encounter to reach the company' is essential for designing both SEO and LLMO (Large Language Model Optimization) strategies.

However, creating a customer journey map usually requires hours or days of workshops, and many companies struggle with the challenges of 'knowing it is important but being unable to start' or 'having it become obsolete without updates.' Furthermore, producing content without a defined journey often results in misalignment with customer needs, leading to poor performance.

What is the Customer Journey Design Tool?
This is a free service where AI automatically designs a customer journey from the moment a prospect finds the company to final decision-making, simply by entering the company's URL. No account registration is required.

How the Tool Works
- URL Crawling: Automatically analyzes the content of the input URL to extract semantic structures such as business summary, target audience, and value proposition.
- Business Analysis: Estimates the business-specific purchase process and customer personas based on the extracted information.
- Journey Map Generation: Automatically generates customer psychology, pain points, questions, search queries/AI prompts, and recommended content across the 3-stage funnel (TOFU/MOFU/BOFU).
- Visualization: Outputs results in three formats: business summary, purchase funnel, and a journey map table.

Three Outputs Provided by the Tool
1. Business Summary: Displays the 'business overview,' 'target audience,' and 'value proposition' analyzed by AI in a card format.
2. Purchase Funnel: Visually displays how the customer's consideration progresses through the 3 stages: TOFU, MOFU, and BOFU.
3. Customer Journey Map: Organizes items such as user state/psychology, pain points, questions, search queries/AI prompts, and recommended content for each stage in a single table.
The generated map can be downloaded in Excel format for immediate use in internal sharing and strategy meetings.