Pole To Win to Exhibit at "CS/CX Support EXPO 2026 Summer Tokyo" - Introducing "Doctor CS" for AI-era Customer Support Optimization and EC Operations Support BPaaS

Pole To Win Inc. (Headquarters: Nagoya City, Aichi Prefecture, CEO: Kazuaki Shimura, hereinafter "Pole To Win"), which supports problem-solving throughout the service lifecycle, will exhibit at the "CS/CX Support EXPO 2026 Summer Tokyo" held from July 8 (Wed) to July 10 (Fri), 2026.

At the Pole To Win booth, we will introduce "Doctor CS," a customer support (CS) optimization service that visualizes issues and supports improvements based on inquiry logs for the increasingly complex customer support challenges accompanying the expansion of AI utilization, and our BPaaS (Business Process as a Service) that combines AI and outsourcing to support EC operations. Leveraging the expertise in customer support (CS) and net support cultivated by Pole To Win, we will support the improvement of customer experience (CX) and customer lifetime value (LTV).

Background of Exhibition at "CS/CX Support EXPO 2026 Summer Tokyo"

"CS/CX Support EXPO 2026 Summer Tokyo" is an exhibition where companies supporting customer support services gather to comprehensively compare and consider solutions for customer support challenges and measures for LTV improvement.

In recent years, in the customer support field where AI utilization is advancing, while customer support efficiency has improved, companies have accumulated a large volume of inquiry logs and customer interaction data. However, many companies are not fully utilizing this data.

Pole To Win utilizes its expertise in supporting the entire service lifecycle, from quality assurance in the planning and development stages to operations and customer support, to provide end-to-end support from analysis of customer interaction data to improvement proposals and operational support. Furthermore, we support safe and secure service operations 24/7, utilizing AI in net support.

At this exhibition, we will introduce our CS optimization service "Doctor CS" and our BPaaS service that supports EC operations by combining AI and operators, both based on this expertise.

Exhibited Solutions

1. "Doctor CS": Diagnosing CS issues from a third-party perspective and supporting improvements

For companies considering or already implementing AI-driven customer support but facing issues with low resolution rates or operational quality, we offer visualization of issues and improvement proposals through analysis of inquiry logs. Based on years of customer support operational experience, we diagnose the current situation from a third-party perspective and propose improvement measures that lead to quality enhancement and operational efficiency.

> Click here for details on "Doctor CS"

2. EC Operations BPaaS: Supporting safe and secure service operations 24/7

We provide BPaaS that combines AI and operators to address challenges such as increasing operational load, resale issues, fraudulent use, and governance strengthening accompanying the growth of EC businesses. We offer integrated EC operations support, fraud countermeasures, merchant/seller screening, and brand protection, supporting both sales expansion and safe and secure business operations.

> Click here for details on Net Support Services

Event Overview

Exhibition Name: CS/CX Support EXPO 2026 Summer Tokyo

Dates: July 8 - July 10, 2026, 10:00 - 17:00 daily

Venue: Tokyo Big Sight (3-11-1 Ariake, Koto-ku, Tokyo)

Booth Number: S05-36

Official Website: CS/CX Support EXPO 2026 Summer Tokyo

* Admission is free (pre-registration required). Those wishing to attend are requested to pre-register via the link below.

> Pre-registration is now open. Click here for registration.

About Pole To Win Inc.

Pole To Win Inc. is a company primarily engaged in IT services such as game debugging, software testing, and net support. We launched our game debugging service in 1994 and achieved an 800% growth rate within five years of our founding. Since then, we have continued to be a pioneer in the game debugging industry.

In February 2022, we absorbed and merged with group companies. Together with "Quars," which has contributed to resolving numerous defects through software testing and quality consulting, and "Pitcrew," which has supported various web services through EC fraud countermeasures and customer support, we have combined our respective strengths to expand into a comprehensive service system that broadly covers everything from testing and quality assurance to fraud countermeasures and operational support. We will leverage the knowledge, know-how, and diverse human resources cultivated so far to improve the quality and value of services and products worldwide.

【 Company Profile 】

Company Name: Pole To Win Inc.

Head Office Location: 1-5-9 Imaike, Chikusa-ku, Nagoya City, Aichi Prefecture

CEO: Kazuaki Shimura

Business Activities: Debugging, Net Support, Software Testing, Customer Support

Established: January 20, 1994

Corporate Site: https://www.ptw.inc/

Service Site: https://www.service.ptw.inc/

note: https://note.com/ptw_note

Official X: https://x.com/Pole_To_Win_

Contact for Media Inquiries

Pole To Win Inc.

Public Relations Mail: pr@ptw.inc