Launch of "with Secure Operations," Reducing Operational Load through IT x AI

Launch of "with Secure Operations," Reducing Operational Load through IT x AI

PS Solutions Corp. (Headquarters: Minato-ku, Tokyo; President: Yuki Muramatsu) launched "with Secure Operations" on February 26, 2026. This managed service features IT x AI operational support designed to address challenges such as labor shortages and dependency on specific individuals in IT departments. Providing help desk and IT asset management as BPaaS (Business Process as a Service), the service supports the standardization of operational quality and continuous improvement. It is based on standard processes aligned with security standards required for SoftBank Corp. group companies, as well as frameworks like ISMS (Information Security Management System) and NIST (National Institute of Standards and Technology).

■ Overview of "with Secure Operations"

"with Secure Operations" is a managed service that supports common IT tasks such as inquiry handling and IT asset management through a hybrid system of AI (Artificial Intelligence) and a specialized operations team. By providing defined business processes as a package and designing them as a continuous workflow—from reception and visualization to response and knowledge base creation—it helps standardize operational quality and promote continuous improvement while reducing dependency on specific individuals.

Shifting from "Defense" to "Offense"

By reducing the operational load of complex inquiry handling and IT asset management, IT departments can more easily devote time to high-value-added tasks such as promoting DX (Digital Transformation) and formulating IT strategies.

Eliminating Anxiety Caused by Individual Dependency

Standardization and knowledge base creation prevent "black box" operations where only specific individuals know the procedures. It supports a system that maintains consistent quality even when personnel change, leading to reliable operations.

Mechanisms to Ensure Security

By utilizing standardized processes with security-compliant rules and procedures, companies can establish operations that meet specific security levels without the burden of building rules from scratch.

• Service Name: with Secure Operations

• Launch Date: February 26, 2026

• Inquiries/Request for Materials: For service details, implementation consulting, or material requests, please feel free to contact us here (https://itwith.jp/contact/).

■ Features: An Operational Model that Continuously Enhances Quality via IT x AI

Security

Supporting established secure operations with standard processes aligned with criteria: Operations are designed based on standard processes that incorporate frameworks like ISMS and NIST, as well as security standards for SoftBank Corp. group companies. By standardizing rules, procedures, and methods for keeping records and evidence, the service supports the standardization and continuous improvement of operations that meet specific security levels while reducing dependency on individuals.

Help desk responses tailored to each company: Using internal manuals, FAQs, and inquiry history, the system provides answers that have learned the specific knowledge of each company. Accumulating and updating knowledge within operations leads to continuous improvement based on usage trends.

Quality improvement through AI agents and professionals: Inquiries that cannot be resolved by AI are investigated and handled by professionals well-versed in operations. The quality of AI agents is then improved based on the content of these responses. Combining AI and human operations supports stable management and suppresses individual dependency.

BPaaS model supporting the establishment of operational processes: Going beyond tool implementation, the service supports the establishment of operational processes aligned with security standards...