Customer Support Tool 'Tayori' Launches API, Enabling Data Integration with Internal Chat, CRM, Task Management, and More

PR TIMES Inc. (Minato-ku, Tokyo; CEO: Takami Yamaguchi; Tokyo Stock Exchange Prime, Nagoya Stock Exchange Premier: 3922; hereinafter "PR TIMES") announces the launch of an API for Tayori (pronounced: Tayori), its customer support tool, on Monday, June 29, 2026. This new API enables seamless data integration, automatically synchronizing inquiry submissions from forms, as well as FAQ publishing and update notifications, with external services such as business chat platforms, task management tools, and customer relationship management (CRM) systems commonly used in daily operations.

Background Behind the API Launch | Connecting Accumulated Data to Operational Workflows

Tayori has previously offered automation features such as an AI chatbot and AI-powered FAQ search to encourage self-service resolution. However, many teams still face operational inefficiencies due to fragmented tools—such as manually transferring inquiries received via forms into other systems, or failing to promptly share updated FAQ information across teams. To address this, Tayori introduces its API as a foundational step toward a seamlessly connected ecosystem in the generative AI era. By enabling data stored within Tayori to flow beyond its own platform into daily-use systems like Slack, CRM platforms, and task management tools such as Jooto(*), this integration accelerates downstream processes and facilitates real-time knowledge sharing. Going forward, Tayori plans to explore MCP (Model Context Protocol) integrations with various generative AI tools.

(*) Jooto is a task and project management tool operated by PR TIMES.

What You Can Do with Tayori's API

The API allows periodic data retrieval and integration between Tayori and external services. Key use cases include:

1. Tayori Form Function → Integration with Task Management Tools

Inquiries submitted via form can be automatically converted into tasks within task management tools (e.g., Jooto). The form name and submitter’s name are automatically populated as the task title, the inquiry content becomes the task description, and the submitter can be assigned as the responsible party. This enables internal status tracking of post-receipt workflows, streamlining downstream processes such as "inquiry → assignment," "business card request → order placement," or "legal request → contract review."

Content submitted via Tayori Form is automatically ticketed in task management tool Jooto.

2. Tayori Form Function → Integration with Business Chat Platforms

Form submissions can be automatically pushed to business chat platforms (e.g., Slack, Teams, Chatwork) based on content. Notifications can be directed to specific team groups with mentions, ensuring only relevant inquiries and responses are shared. This enables rapid escalation to appropriate support teams, allows sales teams to immediately call on new leads, and facilitates smooth escalations to development teams. Notification destinations and mentions can be pre-configured per form.

Other Integrations: Tayori Form → CRM, Tayori FAQ → Business Chat

<Form → CRM Integration>

Inquiry details can be transferred to activity logs in CRM systems (e.g., Salesforce). When a matching user email is found, the inquiry is automatically recorded in the corresponding account’s activity history. Recurring tasks or reminders can also be added as ToDos. Centralizing customer touchpoints helps ensure personalized communication and prevents missed opportunities across teams.

<FAQ → Business Chat Integration>

Publishing or editing FAQs triggers notifications in business chat. Newly published FAQs are instantly shared with teams, and updates can be supplemented within threads for rapid dissemination. This ensures real-time knowledge updates across the entire team.

Pricing Plans Supporting API Access

The API is available under the Enterprise plan. Unlimited usage requires a separate contract.

API Pricing and Usage Limits

Under the Enterprise plan, up to three API keys can be issued, with a monthly request limit of 300. For users seeking unlimited requests to fully automate workflows via forms and FAQs, the Enterprise plan is available for ¥40,200 per month, supporting up to 50 users and multi-location deployments.

For organizations unable to implement API automation internally, paid onboarding support is available.

Message from Kazuhiro Takeuchi, Executive Officer and Head of Tayori Business Division

"Generative AI has enabled significant automation, including our own AI chatbot and AI-powered FAQ search. However, no matter how intelligent the AI, true automation cannot be achieved without secure, connected 'gateways' between systems. We believe APIs form the foundational infrastructure for this. By responding to widespread customer demand for API integration, we anticipate a surge in automation use cases. Ultimately, by freeing up time for our customers and their businesses, we move closer to Tayori’s mission: building better relationships with customers."

About the Customer Support Tool 'Tayori'

Tayori is a customer support tool designed to help businesses build better customer relationships. Its simple, no-code interface is user-friendly even for those unfamiliar with computers, enabling anyone to easily create and manage five core functions: FAQs, AI chatbot, forms, live chat, and surveys—without technical expertise. Since launching in 2015, Tayori has surpassed 70,000 accounts. Today, it is widely used not only for customer support but also for internal operations across diverse industries and use cases. The name 'Tayori' (pronounced: Tayori) reflects our aspiration to be a service that delivers important messages and sentiments, much like a personal letter. The paper airplane in the logo symbolizes warmth, lightness, ease of use, and emotional connection. With device-optimized usability and a simple design tailored for frontline staff, Tayori solves common customer support challenges such as missed responses and increasing inquiry volumes. (Operated by PR TIMES Inc.)

URL: https://tayori.com/

Company Overview: PR TIMES Inc.

Mission: Towards an era where information driven by action moves people’s hearts Company Name: PR TIMES Inc. (Tokyo Stock Exchange Prime, Nagoya Stock Exchange Premier: 3922) Headquarters: 1-11-44 Akasaka, Minato-ku, Tokyo 107-0052, Japan (Akasaka InterCity 8F) Founded: December 2005 CEO: Takami Yamaguchi Business Operations: - Operation of press release distribution service "PR TIMES" (https://prtimes.jp/) - Operation of storytelling platform "PR TIMES STORY" (https://prtimes.jp/story/) - Public relations and PR support services for clients and media - Operation of video PR service "PR TIMES TV" (https://prtimes.jp/tv) - Operation of art-focused online PR platform "MARPH" (https://marph.com/) - Operation of customer support tool "Tayori" (https://tayori.com/) - Operation of task and project management tool "Jooto" (https://www.jooto.com/) - Operation of PR knowledge-sharing media "PR TIMES MAGAZINE" (https://prtimes.jp/magazine/) - Operation of press release editor "PR Editor" (https://preditor.prtimes.com/) - Operation of web news media including "STRAIGHT PRESS" (https://straightpress.jp/), and more URL: https://prtimes.co.jp/