Mitsui Fudosan Hotel Management x Mimipo for Travel: Online Medical Consultation Service for International Visitors to be Implemented Across All 39 Facilities

Procent Co., Ltd. (Headquarters: Chuo-ku, Tokyo; CEO: Chihiro Ito), operator of the online medical consultation service for international visitors 'Mimipo for Travel,' has announced that the service will be fully implemented across all 39 domestic facilities of Mitsui Fudosan Hotel Management (Headquarters: Chuo-ku, Tokyo) starting April 1, 2026. Mitsui Fudosan Hotel Management operates three brands—'Mitsui Garden Hotels,' 'THE CELESTINE HOTELS,' and 'sequence'—encompassing 40 facilities (domestic and international) and approximately 13,000 rooms.

Since its launch in June 2025, Mimipo for Travel has been adopted by over 120 hotel operators across more than 1,200 facilities (as of March 26, 2026). The service allows guests to receive online medical consultations from their rooms in 256 languages, 24 hours a day, 365 days a year. It provides a one-stop solution including prescription pickup at nearby pharmacies, support for overseas travel insurance claims after returning home, and assistance with referrals and appointments at local medical institutions.

This full-scale implementation follows the successful results of a trial conducted at two facilities between October and December 2025.

▶ Trial Overview

• Period: October 1, 2025 – December 31, 2025 (3 months)
• Facilities: Mitsui Garden Hotel Ginza Premier (Chuo-ku, Tokyo) / Mitsui Garden Hotel Ginza Tsukiji (Chuo-ku, Tokyo)
• Result: Following the success of the trial, full-scale implementation across all 39 domestic facilities was decided.

Background and Challenges

Inbound tourism demand continues to grow, with the number of international visitors to Japan in 2025 reaching a record high of 42,683,600, a 15.8% increase from 36.87 million in 2024, marking the first time the annual figure has exceeded 40 million.

However, medical facilities still struggle with multilingual support. A survey of 5,864 hospitals nationwide revealed that 86% of facilities have signage only in Japanese, with only 14% providing multilingual support. Furthermore, among medical institutions that have introduced interpretation terminals, 66% reported difficulty in translating medical terminology, citing structural factors such as 'financial burden' and 'staff shortages' as reasons for the slow progress in system development.

Consequently, when international visitors fall ill, they often face difficulties in receiving medical care due to language barriers, as well as issues with nighttime/early morning availability or regional limitations. This places a significant burden on hotel staff, who must assist with finding medical institutions, arranging transportation, following up on prescription pickups, and supporting documentation for insurance claims.

To address these challenges, Mimipo for Travel provides 24/7, 365-day online medical consultations in 256 languages directly from the guest room, offering end-to-end support including prescription pickup and document issuance. It serves as a new medical infrastructure that ensures guest peace of mind while improving hotel operational efficiency.

Service Features

For Guests

• Anytime, Anywhere: Online medical consultations available from the guest room in 256 languages, 24/7, 365 days a year.
• Medical Interpreters Always Present: Professional interpreters provide accurate support for explaining symptoms and understanding treatment plans.
• Nearby Pharmacy Support: Seamless coordination for prescription medication pickup.