Cloud PBX 'INNOVERA' Begins Internal Testing of AI-Powered Call Handling Automation
Prodelight has launched internal testing for AI-based call summarization and task extraction features for its cloud PBX, INNOVERA.
📋 Article Processing Timeline
- 📰 Published: June 2, 2026 at 20:30
- 🔍 Collected: June 2, 2026 at 11:50
- 🤖 AI Analyzed: June 2, 2026 at 11:52 (1 min after Collected)
Prodelight, a company promoting digital transformation in telephony, announced the start of internal testing for AI summarization and automated task extraction features within its 'Call to Text' option for the cloud PBX 'INNOVERA'. This feature aims to reduce the burden of post-call tasks such as organizing call content and recording follow-up actions. It is also expected to serve as a solution for customer harassment prevention, which will become mandatory for companies and local governments starting October 1, 2026. The feature is currently in the prototype phase, with a full release planned for around August 2026.
FAQ
Is anti-harassment policy mandatory?
Yes, starting October 2026, companies and local governments in Japan are required to take measures against customer harassment.