Telephone Routing System 'Telful' Releases Update Adding New Features for Diverse Work Styles
Prodilight Inc. has updated its telephone routing service 'Telful' with three new features, including enhanced scheduling, flexible custom IVR announcements, and IVR branch number recording in call history (CDR) data.
📋 Article Processing Timeline
- 📰 Published: May 26, 2026 at 20:30
- 🔍 Collected: May 26, 2026 at 12:01
- 🤖 AI Analyzed: May 26, 2026 at 12:21 (20 min after Collected)
## Overview
Prodilight Inc., a company promoting telephone DX, has implemented new features and maintenance for its service 'Telful (powered by INNOVERA),' which streamlines telephone operations and improves customer response efficiency.
## Main Update Features
### 1. Enhanced Scheduling
- **Multiple Work Shift Registration**: Users can now register multiple schedules per day, enabling flexible management for split shifts, breaks, or clinics and restaurants with non-continuous operating hours.
- **Expanded Holiday Settings**: Settings can now be chosen from 'Work,' 'Holiday,' or 'Follow Day-of-Week,' increasing flexibility for businesses operating on public holidays.
### 2. IVR (Interactive Voice Response) Improvements
- **Customized Announcement Generation**: In addition to standard patterns, users can now create custom announcement messages via voice generation technology, allowing for unique company greetings.
### 3. Enhanced Call History (CDR) Utilization
- **IVR Branch Number Recording**: Exported call history data now includes the IVR branch number selected by the caller, enabling quantitative analysis of customer intent, common inquiries, and traffic flow.
Furthermore, over 25 UI/UX adjustments, such as display order optimization and button resizing, have been implemented to create a simpler and more intuitive interface for new users.
Prodilight Inc., a company promoting telephone DX, has implemented new features and maintenance for its service 'Telful (powered by INNOVERA),' which streamlines telephone operations and improves customer response efficiency.
## Main Update Features
### 1. Enhanced Scheduling
- **Multiple Work Shift Registration**: Users can now register multiple schedules per day, enabling flexible management for split shifts, breaks, or clinics and restaurants with non-continuous operating hours.
- **Expanded Holiday Settings**: Settings can now be chosen from 'Work,' 'Holiday,' or 'Follow Day-of-Week,' increasing flexibility for businesses operating on public holidays.
### 2. IVR (Interactive Voice Response) Improvements
- **Customized Announcement Generation**: In addition to standard patterns, users can now create custom announcement messages via voice generation technology, allowing for unique company greetings.
### 3. Enhanced Call History (CDR) Utilization
- **IVR Branch Number Recording**: Exported call history data now includes the IVR branch number selected by the caller, enabling quantitative analysis of customer intent, common inquiries, and traffic flow.
Furthermore, over 25 UI/UX adjustments, such as display order optimization and button resizing, have been implemented to create a simpler and more intuitive interface for new users.
FAQ
Telful（テルフル）とはどのようなサービスですか？
ボタン操作や営業時間、電話番号で電話対応を自動的に振り分け、電話応対の負担軽減と業務効率化を実現するシステムです。株式会社プロディライトが提供しています。
今回のアップデートでスケジュール機能はどう変わりましたか？
勤務時間の複数登録が可能になり、午前・午後勤務や休憩時間など、柔軟な時間設定に対応しました。また、祝日の設定を「勤務」「休日」「曜日通り」から選択できるようになりました。
IVRの転送前アナウンスにはどのような機能が追加されましたか？
従来の定型3パターンに加え、音声生成技術を用いることで、企業独自の案内や状況に応じた自由なメッセージを設定できるようになりました。
通話履歴（CDR）のデータにはどのような項目が追加されましたか？
発信者が選択したIVRの分岐番号が記録されるようになりました。これにより、どの用件の問い合わせが多いかなど、顧客の導線を可視化し分析に活用できます。
今回のアップデートの主な目的は何ですか？
多様な働き方への対応、高度な顧客対応の実現、データ活用の強化、および操作性の向上を通じて、電話業務のさらなる効率化と利便性向上を図ることを目的としています。