[Seto City] Public Release of AI Chatbot 'Smart Public Lab AI Concierge' for Residents

Seto City, Aichi Prefecture, has launched the interactive AI chatbot 'Smart Public Lab AI Concierge' on its official website and LINE official account. This new initiative aims to streamline municipal resident support and enhance the convenience of citizens' daily lives.

### Overview of 'Smart Public Lab AI Concierge' 'Smart Public Lab AI Concierge' is a service where AI responds to questions and inquiries from residents. The system utilizes Azure AI Search and Google Custom Search to rapidly retrieve necessary information. Subsequently, it generates answers in natural language via the Azure OpenAI Service. This allows residents to receive quick and accurate support 24 hours a day, 365 days a year.

### How to Use 'AI Concierge' Residents can access the service via the Seto City website or the LINE official account.

**Method 1: From the Seto City Website** You can launch it by clicking the icon at the bottom right of the Seto City homepage.

**Method 2: From the Seto City LINE Official Account** First, add the Seto City LINE official account as a friend. Then, you can launch the service by tapping 'AI Chatbot' in the rich menu.

### Reasons and Objectives for Implementation The introduction of 'AI Concierge' is expected to provide the following benefits: - Speeding up resident services and providing 24-hour support. - Reducing the workload of municipal staff and improving operational efficiency. - Understanding resident needs through data utilization to further improve services.

### Future Outlook PlayNext Lab plans to further expand this service to other municipalities. By leveraging technology and diversity, the company aims to continue its efforts to build a better future alongside local governments striving to improve resident services.

--- **About PlayNext Lab Inc.** Founded in 2016 with the vision of 'Creating the future with technology and diversity,' PlayNext Lab has developed a wide range of services including mobile games, HR Tech, and chatbot systems. In recent years, it has focused on providing 'GovTech' services that connect governments and citizens. With a global development team comprising members from 17 countries, the company aims to be a 'Digital Transformation Creation Company' that supports society with the latest technology.