[Seto City] Launch of AI Chatbot 'Smart Public Lab AI Concierge' for Citizens
Seto City, Aichi Prefecture, has released a conversational AI chatbot, 'Smart Public Lab AI Concierge,' on its official website and LINE account. Powered by Azure OpenAI, it provides 24/7 natural language responses to resident inquiries.
📋 Article Processing Timeline
- 📰 Published: April 3, 2026 at 20:22
- 🔍 Collected: April 3, 2026 at 12:31
- 🤖 AI Analyzed: April 21, 2026 at 03:30 (422h 59m after Collected)
Seto City, Aichi Prefecture (hereinafter 'Seto City') has released the conversational AI chatbot 'Smart Public Lab AI Concierge' for citizens on its official website and LINE official account. This service is a new initiative aimed at streamlining the municipality's response to residents and improving the convenience of residents' lives.
## ■ Overview of 'Smart Public Lab AI Concierge'
'Smart Public Lab AI Concierge' is a service where AI responds to questions and inquiries from residents. This system receives inquiries from residents and quickly acquires the necessary information utilizing Azure AI Search and Google Custom Search. After that, it generates answers in natural language through the Azure OpenAI Service. This enables residents to receive prompt and accurate support 24 hours a day, 365 days a year.
## ■ How to use 'AI Concierge'
This service can be used from the Seto City website or LINE official account.
### Usage 1: From the Seto City website
You can launch it by clicking the icon at the bottom right of the Seto City website.
(See below)
### Usage 2: From the Seto City LINE official account
First, add the Seto City LINE official account as a friend (You can also add it via the QR code below).
Next, you can launch it by tapping 'AI Chatbot' on the rich menu.
(See below)
## ■ Reasons and purposes for introduction
The introduction of 'AI Concierge' is expected to bring the following benefits:
- Faster resident services and 24-hour support.
- Reduction of staff workload and improvement of operational efficiency.
- Grasping resident needs and improving services through data utilization.
## ■ Future outlook
## ■ Overview of 'Smart Public Lab AI Concierge'
'Smart Public Lab AI Concierge' is a service where AI responds to questions and inquiries from residents. This system receives inquiries from residents and quickly acquires the necessary information utilizing Azure AI Search and Google Custom Search. After that, it generates answers in natural language through the Azure OpenAI Service. This enables residents to receive prompt and accurate support 24 hours a day, 365 days a year.
## ■ How to use 'AI Concierge'
This service can be used from the Seto City website or LINE official account.
### Usage 1: From the Seto City website
You can launch it by clicking the icon at the bottom right of the Seto City website.
(See below)
### Usage 2: From the Seto City LINE official account
First, add the Seto City LINE official account as a friend (You can also add it via the QR code below).
Next, you can launch it by tapping 'AI Chatbot' on the rich menu.
(See below)
## ■ Reasons and purposes for introduction
The introduction of 'AI Concierge' is expected to bring the following benefits:
- Faster resident services and 24-hour support.
- Reduction of staff workload and improvement of operational efficiency.
- Grasping resident needs and improving services through data utilization.
## ■ Future outlook