Pixie Dust Technologies Installs 'VUEVO Display' at Marunouchi Building and Shin-Marunouchi Building Information Counters

Pixie Dust Technologies, Inc. (Headquarters: Chuo-ku, Tokyo; Representative Director and Chairman: Yoichi Ochiai; Representative Director and President: Taiichiro Murakami; hereinafter PxDT) has installed the real-time translation subtitle display 'VUEVO Display' at the information counters of the 'Marunouchi Building' and 'Shin-Marunouchi Building,' operated and managed by Mitsubishi Estate Property Management Co., Ltd. (Headquarters: Chiyoda-ku, Tokyo; President and Representative Director: Hitoshi Kubo; hereinafter MJPM), and has begun operational verification for multilingual and subtitle support. This initiative aims to realize seamless face-to-face communication that transcends language and hearing barriers in the Marunouchi area, Japan's leading business and commercial hub, and to verify the multilingualization and universal design of reception functions. ■ Background of Operational Verification: 'Omotenashi' and DX for Diverse Visitors As iconic facilities of the Marunouchi area, the Marunouchi and Shin-Marunouchi Buildings are visited by a wide range of people, including office workers, domestic and international tourists, and local residents. Information counters at both facilities routinely handle inquiries regarding building information and surrounding facilities. With the recent surge in international visitors, there has been a growing need for multilingual guidance and the importance of providing hearing-sensitive information for people with disabilities and the elderly. The challenge was how to convey information efficiently and accurately while maintaining the quality of face-to-face customer service. Against this background, the company will verify the operational feasibility using 'VUEVO Display,' which utilizes PxDT's proprietary technology. ■ Details: Multilingual Support with 'Face-to-Face' Communication via Transparent Displays In this initiative, VUEVO Display will be utilized in actual information service operations to verify its contribution to smoothing communication with visitors and reducing the workload of staff. - Maintaining Eye Contact for Face-to-Face Guidance By adopting a transparent display, unlike conventional tablet translation machines, it is possible to converse while looking at the other person's expression without compromising the quality of 'omotenashi' (hospitality). - Real-time Visual Information Provision Since the conversation is instantly subtitled and translated, reliable information transmission is achieved even in environments where hearing is difficult or in situations where language is not understood. - Accuracy and Speed of Multilingual Support: Smoothing of guidance operations through real-time translation functions. - Improvement of Accessibility: Effectiveness for visitors who need hearing consideration through subtitle display. - Changes in Staff Response Load: Reduction of psychological hurdles for foreign language support and optimization of customer service time. - Installability in Facility Operations: Usefulness of the device in existing counter environments. ■ Future Developments Based on the knowledge gained through this demonstration test, PxDT aims to promote regional interaction in places where diverse people gather, such as tourist attractions, public facilities, accommodation facilities, and public transportation.