AI Phone 'pickupon' Improves Call Stability by 5.6 Points Immediately After Connection | Smoother Conversations with Customers
pickupon Inc. has updated its AI cloud IP phone service, 'pickupon'. By optimizing system processing at the start of calls and adding an automatic microphone volume adjustment feature, the company improved call quality, reducing audio issues by 5.6 points.
📋 Article Processing Timeline
- 📰 Published: May 26, 2026 at 01:30
- 🔍 Collected: May 25, 2026 at 17:01
- 🤖 AI Analyzed: May 25, 2026 at 17:06 (4 min after Collected)
## Call Quality Update Implementation
pickupon Inc. (Headquarters: Ichikawa, Chiba Prefecture; CEO: Yoichi Obata), the provider of the AI cloud IP phone service 'pickupon', has implemented an update to further optimize audio quality immediately after a call begins.
This update creates an environment where conversations can begin more naturally, even immediately after connection, aiming to enhance the communication experience for sales and support teams handling high volumes of calls.
## Background: The 'First Few Seconds' that Impact Results
In inside sales and customer support, the 'quality of conversation' is directly linked to outcomes. The first impression during an initial contact affects conversion rates and customer satisfaction, making the first few seconds of interaction crucial. There is a growing need to make these early moments smoother.
## Optimized System Processing Leads to a 5.6-Point Improvement in Call Quality
In this update, the following improvements were made:
- **System Processing Optimization**: Minimized internal processing steps upon connection to reduce the load on PCs.
- **Automatic Microphone Volume Adjustment**: Added a feature to automatically adjust microphone volume based on the user's environment, such as speakers or headphones.
This enables stable audio delivery the moment a call is connected. According to internal research, the rate of calls perceived as 'difficult to hear' improved by 5.6 points.
## Conversation Quality as a Competitive Edge
Moving forward, pickupon aims to further advance Sales DX in Japan not only by improving audio quality but also by leveraging call data.
## About 'pickupon'
'pickupon' is an AI-driven conversation summary phone service that creates call summaries in both text and audio formats, automatically logging and sharing them with CRM and SFA platforms. It helps prevent data entry omissions, reduces entry costs, and solves the problem of sales activities becoming a 'black box'.
**Integratable Tools**: Mazrica, Salesforce, HubSpot, Google Sheets, Microsoft Excel, Slack.
## About pickupon Inc.
Mission: 'Changing the world with "Komatte-ru" (Troubles/Issues).'
Established: February 15, 2018
pickupon Inc. (Headquarters: Ichikawa, Chiba Prefecture; CEO: Yoichi Obata), the provider of the AI cloud IP phone service 'pickupon', has implemented an update to further optimize audio quality immediately after a call begins.
This update creates an environment where conversations can begin more naturally, even immediately after connection, aiming to enhance the communication experience for sales and support teams handling high volumes of calls.
## Background: The 'First Few Seconds' that Impact Results
In inside sales and customer support, the 'quality of conversation' is directly linked to outcomes. The first impression during an initial contact affects conversion rates and customer satisfaction, making the first few seconds of interaction crucial. There is a growing need to make these early moments smoother.
## Optimized System Processing Leads to a 5.6-Point Improvement in Call Quality
In this update, the following improvements were made:
- **System Processing Optimization**: Minimized internal processing steps upon connection to reduce the load on PCs.
- **Automatic Microphone Volume Adjustment**: Added a feature to automatically adjust microphone volume based on the user's environment, such as speakers or headphones.
This enables stable audio delivery the moment a call is connected. According to internal research, the rate of calls perceived as 'difficult to hear' improved by 5.6 points.
## Conversation Quality as a Competitive Edge
Moving forward, pickupon aims to further advance Sales DX in Japan not only by improving audio quality but also by leveraging call data.
## About 'pickupon'
'pickupon' is an AI-driven conversation summary phone service that creates call summaries in both text and audio formats, automatically logging and sharing them with CRM and SFA platforms. It helps prevent data entry omissions, reduces entry costs, and solves the problem of sales activities becoming a 'black box'.
**Integratable Tools**: Mazrica, Salesforce, HubSpot, Google Sheets, Microsoft Excel, Slack.
## About pickupon Inc.
Mission: 'Changing the world with "Komatte-ru" (Troubles/Issues).'
Established: February 15, 2018
FAQ
pickuponの通話品質改善アップデートの内容は？
通話開始直後のシステム処理を見直し、内部処理回数を最小限に絞ることでパソコンへの負担を軽減しました。また、マイク音量を自動調整する機能を追加しました。
アップデートによる具体的な改善効果は？
自社調べにおいて、聞き取りづらさを感じる通話の発生率が5.6ポイント改善しました。
pickupon（ピクポン）とはどのようなサービスですか？
AIが電話で話した内容のサマリーをテキストと音声で作成し、CRMやSFAなどのチームワークスペースへ自動入力・共有する会話サマリーAI電話サービスです。
pickuponはどのようなツールと連携可能ですか？
Mazrica、Salesforce、HubSpot、Google スプレッドシート、Microsoft Excel、Slackと連携可能です。
pickupon株式会社のミッションは何ですか？
「『こまってる。』で世界を変える」をミッションに掲げ、「こまってる。」と対峙する企業を支援するサービスを提供しています。