Persol Group Establishes Sustainable Administrative Reform Framework for Municipalities Affected by Noto Earthquake
Persol Business Process Design and Persol Workswitch Consulting have completed the municipal BPR support project commissioned by Ishikawa Prefecture. The project provided comprehensive reform assistance, including planning and training, to four disaster-affected towns, resulting in the creation of the 'Ishikawa BPR Promotion Handbook' to share best practices.
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- 📰 Published: May 25, 2026 at 20:00
- 🔍 Collected: May 25, 2026 at 11:31
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Persol Business Process Design Co., Ltd. (Headquarters: Minato-ku, Tokyo; President: Kazuyuki Ichimura) and Persol Workswitch Consulting Co., Ltd. (Headquarters: Chiyoda-ku, Tokyo; President: Masamasa Ono), members of the Persol Group, have established a framework for promoting Business Process Re-engineering (BPR) in disaster-affected municipalities through the 'Disaster-Affected Municipal BPR Support Project' commissioned by Ishikawa Prefecture (Governor: Nobuyoshi Yamano).
## Background
In the aftermath of the 2026 Noto Peninsula Earthquake, municipalities such as Wajima City, Tsubata Town, Shika Town, and Hodatsushimizu Town have faced chronic shortages of manpower and resources, as normal administrative duties are compounded by disaster recovery operations. To maintain and improve administrative services with limited staff, Ishikawa Prefecture partnered with Persol, which has extensive experience in supporting local governments, to initiate BPR-based problem-solving that goes beyond simple digitization.
## Project Overview and Results
The project provided BPR support to four towns affected by the earthquake. During the engagement period (November 2025 – March 2026), the firms formulated highly effective plans for radical BPR and created the 'Ishikawa BPR Promotion Handbook' to promote self-sustainability and serve as a model for all municipalities in the prefecture from fiscal year 2026 onwards.
### Project Phases
1. Vision Formulation: Designing a vision based on feasible reform areas for each town under post-disaster constraints.
2. Current Status Survey: Structuring the gap between current administrative status and ideal goals through task inventory and staff interviews.
3. Plan Formulation: Developing self-sustainable reform plans based on actual operational capacity and decision-making processes.
4. Implementation Preparation: Providing roadmaps, task breakdowns, and hierarchical BPR training for management and staff.
### Immediate Improvement Examples
- Revenue Section (FAQ): Standardized knowledge through FAQ development.
- Environmental Section (Automation): Halved work time through process automation.
- Secretarial Section (Attendance): Reduced man-hours using school management systems.
- Nursing Care Section: Visualized efficiency gains (30-40 hours saved annually).
- Resident Tax Section: Improved reception workflows through role-playing simulations.
## Prefecture-wide Deployment
To promote prefecture-wide adoption, the project compiled outcomes and insights from the four towns into the 'Ishikawa BPR Promotion Handbook' and held case study sharing sessions for other municipalities.
## Background
In the aftermath of the 2026 Noto Peninsula Earthquake, municipalities such as Wajima City, Tsubata Town, Shika Town, and Hodatsushimizu Town have faced chronic shortages of manpower and resources, as normal administrative duties are compounded by disaster recovery operations. To maintain and improve administrative services with limited staff, Ishikawa Prefecture partnered with Persol, which has extensive experience in supporting local governments, to initiate BPR-based problem-solving that goes beyond simple digitization.
## Project Overview and Results
The project provided BPR support to four towns affected by the earthquake. During the engagement period (November 2025 – March 2026), the firms formulated highly effective plans for radical BPR and created the 'Ishikawa BPR Promotion Handbook' to promote self-sustainability and serve as a model for all municipalities in the prefecture from fiscal year 2026 onwards.
### Project Phases
1. Vision Formulation: Designing a vision based on feasible reform areas for each town under post-disaster constraints.
2. Current Status Survey: Structuring the gap between current administrative status and ideal goals through task inventory and staff interviews.
3. Plan Formulation: Developing self-sustainable reform plans based on actual operational capacity and decision-making processes.
4. Implementation Preparation: Providing roadmaps, task breakdowns, and hierarchical BPR training for management and staff.
### Immediate Improvement Examples
- Revenue Section (FAQ): Standardized knowledge through FAQ development.
- Environmental Section (Automation): Halved work time through process automation.
- Secretarial Section (Attendance): Reduced man-hours using school management systems.
- Nursing Care Section: Visualized efficiency gains (30-40 hours saved annually).
- Resident Tax Section: Improved reception workflows through role-playing simulations.
## Prefecture-wide Deployment
To promote prefecture-wide adoption, the project compiled outcomes and insights from the four towns into the 'Ishikawa BPR Promotion Handbook' and held case study sharing sessions for other municipalities.
FAQ
石川県の被災市町業務改革伴走支援事業の目的は何ですか？
能登半島地震で被災した市町のマンパワー不足を解消し、業務改革（BPR）を起点として行政サービスの維持・向上を図ることを目的としています。
この事業の対象となった自治体はどこですか？
石川県内の輪島市、津幡町、志賀町、宝達志水町の4市町です。
具体的にどのような業務改善が行われましたか？
収納係のFAQ整備、環境係の申請自動化、学校職員の勤怠管理効率化、介護支援業務の削減など、各課のニーズに合わせた業務改善が行われました。
事業の成果物にはどのようなものがありますか？
各市町向けの改革計画書の策定や、県内全市町での活用を見据えた「石川県BPR推進ハンドブック」の作成などが行われました。
事業を実施した企業はどこですか？
パーソルビジネスプロセスデザイン株式会社とパーソルワークスイッチコンサルティング株式会社です。