Persol Business Process Design Awarded Contract for Setagaya City's 'Setagaya Childcare Voucher' Project
Persol Business Process Design has been selected as the operator for Setagaya City's childcare support program from FY2026 to FY2029. The company will manage everything from voucher distribution to data analysis.
📋 Article Processing Timeline
- 📰 Published: April 28, 2026 at 20:00
- 🔍 Collected: April 28, 2026 at 11:31
- 🤖 AI Analyzed: April 28, 2026 at 13:02 (1h 30m after Collected)
Persol Business Process Design Co., Ltd. (Headquarters: Minato-ku, Tokyo; President: Kazuyuki Ichimura), a member of the Persol Group which upholds the vision 'Work and Smile,' is pleased to announce that it has been awarded the contract for the operation of the 'Setagaya Childcare Voucher' project in Setagaya City for the period from FY2026 to FY2029.
Following interviews and consultations during pregnancy and other periods, 'Setagaya Childcare Vouchers*' will be distributed to encourage the use of pre- and postnatal services, allowing expectant and nursing mothers to raise their children with peace of mind while connecting with local people and organizations. This initiative aims to contribute to the improvement of services for city residents.
*Setagaya City's subsidy system targets childcare households living in Setagaya City from pregnancy until the child's second birthday. These vouchers can be used for taxis, lactation care, postnatal support, babysitting, and housekeeping services.
### Background
Setagaya City is working to enhance a system that supports childcare families seamlessly from the pregnancy period. 'Neuvola interviews*' are conducted for all pregnant women to support them in preparing for childbirth and raising children with confidence. As part of this, the 'Setagaya Childcare Voucher' is distributed to facilitate access to local pre- and postnatal services, supporting regional childcare activities. For operation, accuracy and speed are essential in various administrative and operational tasks, such as voucher creation/distribution, registration/management of service providers, and aggregation/reporting of usage results. Our company will promote this project with a system that balances standardization and efficiency, utilizing our expertise in business process design and operation.
*A Finnish word meaning 'a place for consultation and advice.'
### Overview of the Project
In this project, we will operate the following (partial) tasks:
- **Ticket Collection and Payment Processing**: Handling everything from the collection of invoices and used vouchers from service providers to the execution of payments and returning paid vouchers to the city.
- **Inquiry Response**: Responding by telephone to inquiries regarding the 'Setagaya Childcare Voucher' project from current and prospective service providers.
- **Application Receipt, Registration, and Management**: Accepting new applications and registrations for service providers, and handling applications for changes or cancellations from providers approved by the city's review board.
- **Voucher Creation**: Creating the 'Setagaya Childcare Voucher.'
- **Site Construction and Management**: Building and managing a site for residents to register and search for service providers.
- **Usage Status Reporting and Statistics Creation**: Submitting monthly usage reports based on used vouchers, provider invoices, and information provided by the city (analysis of service categories, usage amounts, number of users, voucher types, usage timing, etc.).
*Service providers approved by Setagaya City to provide services through the 'Setagaya Childcare Voucher.'
### Future Outlook
Our company will advance the standardization of voucher operation and provider management, supporting the development of an environment where residents can smoothly utilize local pre- and postnatal services. Furthermore, by operating and updating the website, we will grasp actual needs based on data analysis and implement improvement proposals. This will contribute back to administrative services, enhancing convenience and trust.
### About Persol Business Process Design Co., Ltd.
Persol Business Process Design Co., Ltd. provides BPO services tailored to customer challenges by combining three strengths—process design capability, organizational/human resource management capability, and human resource development capability—with technologies such as AI. Under the mission 'To innovate all jobs and organizations and create a society full of better working environments,' we will contribute to creating a society where organizations can achieve their desired futures and working people can thrive. The Persol Group, with its group vision 'Work and Smile,' will contribute to the realization of a sustainable society and the achievement of the SDGs through diverse businesses related to people and organizations.
Following interviews and consultations during pregnancy and other periods, 'Setagaya Childcare Vouchers*' will be distributed to encourage the use of pre- and postnatal services, allowing expectant and nursing mothers to raise their children with peace of mind while connecting with local people and organizations. This initiative aims to contribute to the improvement of services for city residents.
*Setagaya City's subsidy system targets childcare households living in Setagaya City from pregnancy until the child's second birthday. These vouchers can be used for taxis, lactation care, postnatal support, babysitting, and housekeeping services.
### Background
Setagaya City is working to enhance a system that supports childcare families seamlessly from the pregnancy period. 'Neuvola interviews*' are conducted for all pregnant women to support them in preparing for childbirth and raising children with confidence. As part of this, the 'Setagaya Childcare Voucher' is distributed to facilitate access to local pre- and postnatal services, supporting regional childcare activities. For operation, accuracy and speed are essential in various administrative and operational tasks, such as voucher creation/distribution, registration/management of service providers, and aggregation/reporting of usage results. Our company will promote this project with a system that balances standardization and efficiency, utilizing our expertise in business process design and operation.
*A Finnish word meaning 'a place for consultation and advice.'
### Overview of the Project
In this project, we will operate the following (partial) tasks:
- **Ticket Collection and Payment Processing**: Handling everything from the collection of invoices and used vouchers from service providers to the execution of payments and returning paid vouchers to the city.
- **Inquiry Response**: Responding by telephone to inquiries regarding the 'Setagaya Childcare Voucher' project from current and prospective service providers.
- **Application Receipt, Registration, and Management**: Accepting new applications and registrations for service providers, and handling applications for changes or cancellations from providers approved by the city's review board.
- **Voucher Creation**: Creating the 'Setagaya Childcare Voucher.'
- **Site Construction and Management**: Building and managing a site for residents to register and search for service providers.
- **Usage Status Reporting and Statistics Creation**: Submitting monthly usage reports based on used vouchers, provider invoices, and information provided by the city (analysis of service categories, usage amounts, number of users, voucher types, usage timing, etc.).
*Service providers approved by Setagaya City to provide services through the 'Setagaya Childcare Voucher.'
### Future Outlook
Our company will advance the standardization of voucher operation and provider management, supporting the development of an environment where residents can smoothly utilize local pre- and postnatal services. Furthermore, by operating and updating the website, we will grasp actual needs based on data analysis and implement improvement proposals. This will contribute back to administrative services, enhancing convenience and trust.
### About Persol Business Process Design Co., Ltd.
Persol Business Process Design Co., Ltd. provides BPO services tailored to customer challenges by combining three strengths—process design capability, organizational/human resource management capability, and human resource development capability—with technologies such as AI. Under the mission 'To innovate all jobs and organizations and create a society full of better working environments,' we will contribute to creating a society where organizations can achieve their desired futures and working people can thrive. The Persol Group, with its group vision 'Work and Smile,' will contribute to the realization of a sustainable society and the achievement of the SDGs through diverse businesses related to people and organizations.