Persol Business Process Design Signs Location Agreement with Kitakyushu City to Open BPO Center in Kokura, Aiming to Revitalize Region through Active Job Creation for Citizens

Persol Business Process Design Co., Ltd. (Headquarters: Minato-ku, Tokyo; President and Representative Director: Kazuyuki Ichimura; hereinafter "Persol Business Process Design"), a member of the Persol Group which champions the vision "Work, and Smile," concluded a location agreement with Kitakyushu City on April 3, 2026. Moving forward, the company will strive to revitalize the local community by realizing active employment for Kitakyushu citizens and offering diverse workstyles at its Kokura Center. Background Persol Communication Service Co., Ltd.*, a subsidiary of Persol Business Process Design, operates 10 business locations across the country. Since expanding into Kitakyushu City approximately 26 years ago, the company has grown its operations as a hub for contact center and IT support services. While deepening its collaboration and interactions with Kitakyushu City, it has significantly contributed to local job creation, generating employment for a cumulative total of approximately 11,000 individuals to date. *Persol Communication Service Co., Ltd.: https://www.persol-bd.co.jp/csl/ Persol Business Process Design's Initiatives in Kitakyushu City Through this location agreement, the company intends to create employment for personnel who can provide BPO support and high-value-added services. This will be achieved by leveraging its expertise in technology utilization and business process improvement in the sales domain, with a focus on back-office operations—a core strength of Persol Business Process Design. Furthermore, by engaging in the development of DX (Digital Transformation) talent through reskilling, the company will align with and bolster Kitakyushu City's goal of "securing and developing DX talent in Kitakyushu City." By establishing this center and concluding the location agreement, the company aims to enhance Kitakyushu City's presence as a prominent BPO hub, while concurrently solving the challenges faced by companies nationwide through its BPO support. Through these efforts, the company will contribute to the further revitalization of Kitakyushu City. Future Outlook Taking this location agreement as an opportunity, the company will further strengthen and promote its collaboration with Kitakyushu City. This includes establishing partnerships with local universities, collaborating with regional enterprises, and providing robust support for regional digital transformation. Kokura Center Overview - Center Name: Persol Business Process Design Kokura Center - Location: Kurarei Asano Building 2F, 3-1-6 Asano, Kokurakita-ku, Kitakyushu City, Fukuoka Prefecture - Opening Date: November 2025 - Business Description: BPO, Contact Center About Persol Business Process Design Co., Ltd. Persol Business Process Design Co., Ltd. offers BPO services tailored closely to the challenges of its customers by combining technologies such as AI with its three foundational strengths: process design capabilities, organizational and talent management capabilities, and talent development capabilities. Under its mission to "Innovate all work and organizations to create a society overflowing with better working environments," the company contributes to building a society where workers can truly thrive and organizations can realize their envisioned futures. Guided by the group vision "Work, and Smile," the Persol Group remains committed to contributing to the realization of a sustainable society and the achievement of the SDGs through its diverse businesses concerning people and organizations.