Pendo Wins "Leader" in Product Analytics Tool Category at "ITreview Grid Award 2026 Spring"
Pendo Japan has been awarded the highest honor, "Leader," in the Product Analytics Tool category at the "ITreview Grid Award 2026 Spring," hosted by the IT product and SaaS review platform "ITreview." This award is given to products with exceptionally high customer satisfaction and recognition, indicating that Pendo's software experience management platform is highly valued by users.
📋 Article Processing Timeline
- 📰 Published: April 22, 2026 at 19:00
- 🔍 Collected: April 23, 2026 at 00:02 (5h 2m after Published)
- 🤖 AI Analyzed: April 23, 2026 at 01:23 (1h 20m after Collected)
Pendo.io Japan Co., Ltd. (Location: Shibuya-ku, Tokyo; Country Manager: Kazunari Hanao; hereinafter "Pendo Japan"), the Japanese subsidiary of Pendo, which operates with the mission of "improving the world's software experience with software" and provides a software experience management platform that transforms all software experiences into assets for decision-making and growth, announces that it has received the "Leader" award in the Product Analytics Tool category at the "ITreview Grid Award 2026 Spring" on the IT product and SaaS review platform "ITreview."
■ Award Category
"Product Analytics Tool Category"
https://www.itreview.jp/award/2026_spring/product-analytics-tools.html
■ About "ITreview Grid Award"
"ITreview Grid Award" is an award presented quarterly by IT Cloud Inc. to products supported by users, based on reviews posted on "ITreview," a B2B IT product and SaaS review platform. Products with particularly high customer satisfaction and recognition are selected as the highest-rated "Leader."
In the "ITreview Grid Award 2026 Spring," announced in April, evaluations were conducted based on approximately 157,000 reviews collected on ITreview, and badges were issued to selected products.
Award details: https://www.itreview.jp/award/2026_spring.html
■ User Voices on "ITreview" (Excerpts)
In addition, we have received feedback such as:
・"Even if you are unfamiliar with the system, it's an intuitive system that allows you to try various things. If you have any questions, you receive careful follow-up, and you can gradually improve while working, so I recommend giving it a try."
・"It's good that user usage and behavior are easily visible, making it easy to grasp which features are being used and where users are dropping off. This allows us to prioritize improvements based on data rather than intuition, which also helps align understanding within the team."
See Pendo's review page here.
Encouraged by the honest evaluations from our customers, we will continue to contribute to improving product experiences in the Japanese market.
About the Product
Pendo is the most comprehensive software experience management platform that places the product at the center of all activities. Pendo combines powerful software usage analytics with in-app guidance and user feedback features to understand user behavior, characteristics, and emotions within the app, and then provides personalized guides to each individual. Since it can be used without code, even non-technical teams can improve customer and employee software experiences.
■ About Pendo
Pendo is on a mission to make the world's software experience better. Based on 35 trillion behavioral data points, it visualizes how today's applications and agents are actually being used, helping users receive the true value that software should provide.
Pendo, headquartered in Raleigh, North Carolina, has offices worldwide.
Pendo.io Japan Co., Ltd. was established as a Japanese subsidiary on November 1, 2020, and is promoting business development in the Japanese market.
Official Website: https://www.pendo.io/ja-jp/
Pendo Customer Success Stories: https://www.pendo.io/ja-jp/customers/
■ Award Category
"Product Analytics Tool Category"
https://www.itreview.jp/award/2026_spring/product-analytics-tools.html
■ About "ITreview Grid Award"
"ITreview Grid Award" is an award presented quarterly by IT Cloud Inc. to products supported by users, based on reviews posted on "ITreview," a B2B IT product and SaaS review platform. Products with particularly high customer satisfaction and recognition are selected as the highest-rated "Leader."
In the "ITreview Grid Award 2026 Spring," announced in April, evaluations were conducted based on approximately 157,000 reviews collected on ITreview, and badges were issued to selected products.
Award details: https://www.itreview.jp/award/2026_spring.html
■ User Voices on "ITreview" (Excerpts)
In addition, we have received feedback such as:
・"Even if you are unfamiliar with the system, it's an intuitive system that allows you to try various things. If you have any questions, you receive careful follow-up, and you can gradually improve while working, so I recommend giving it a try."
・"It's good that user usage and behavior are easily visible, making it easy to grasp which features are being used and where users are dropping off. This allows us to prioritize improvements based on data rather than intuition, which also helps align understanding within the team."
See Pendo's review page here.
Encouraged by the honest evaluations from our customers, we will continue to contribute to improving product experiences in the Japanese market.
About the Product
Pendo is the most comprehensive software experience management platform that places the product at the center of all activities. Pendo combines powerful software usage analytics with in-app guidance and user feedback features to understand user behavior, characteristics, and emotions within the app, and then provides personalized guides to each individual. Since it can be used without code, even non-technical teams can improve customer and employee software experiences.
■ About Pendo
Pendo is on a mission to make the world's software experience better. Based on 35 trillion behavioral data points, it visualizes how today's applications and agents are actually being used, helping users receive the true value that software should provide.
Pendo, headquartered in Raleigh, North Carolina, has offices worldwide.
Pendo.io Japan Co., Ltd. was established as a Japanese subsidiary on November 1, 2020, and is promoting business development in the Japanese market.
Official Website: https://www.pendo.io/ja-jp/
Pendo Customer Success Stories: https://www.pendo.io/ja-jp/customers/