Peers and Renxa Launch Collaboration Utilizing Online Customer Service System 'ONLINX+'
Peers subsidiary BellFace System and Renxa have launched a partnership utilizing the 'ONLINX+' online customer service system. The goal is to provide immediate remote support, standardizing service quality and eliminating missed opportunities.
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- 📰 Published: May 22, 2026 at 00:30
- 🔍 Collected: May 21, 2026 at 16:02
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BellFace System, a subsidiary of Peers, announces a collaboration with Renxa, a firm specializing in personal marketing and sales, to combine their respective strengths.
Through this partnership, the companies will utilize the 'ONLINX+' system—a store-focused online customer service platform provided by the Peers Group—to accelerate and standardize Renxa's lifestyle service proposals. The collaboration aims to maximize customer acquisition rates and create new revenue streams by addressing existing missed opportunities.
Background and Key Points
Previously, Renxa established a system for proposing essential life infrastructure services (e.g., optical fiber, electricity, gas, water servers) to users visiting affiliated real estate shops via phone. However, the traditional outbound calling model depended heavily on the timing of information sharing from these shops, making it difficult to approach customers at the optimal moment of consideration.
Additionally, at Renxa-operated brick-and-mortar locations like mobile phone shops, challenges such as wait times and variations in proposal quality due to differences in staffing and skill levels had become apparent.
Initiatives
In this partnership, the companies will build a system where highly specialized remote staff can respond immediately, leveraging the online customer service expertise of Peers and BellFace System alongside the 'ONLINX+' platform.
This will allow for immediate proposals at the optimal moment, such as upon store entry or when customer interest is high, thereby reducing missed opportunities. Furthermore, it will standardize and improve service quality through expert responses and enhance store operational efficiency by utilizing online resources.
Renxa leverages its established real estate partnerships and customer touchpoints developed through its alliance, BPO, and lifestyle advisory businesses. Meanwhile, Peers specializes in supporting DX strategies in sales and customer touchpoint domains, from design to operational integration, and will handle the construction and on-site implementation of the online customer service structure.
By combining their strengths, the companies aim to build a high-quality, efficient service structure that blends online and offline elements, further advancing their online promotional foundation.
Future Outlook
Through this collaboration, both companies intend to establish a next-generation store service model that utilizes technology to create new revenue opportunities. Moving forward, they aim to expand service areas and provide optimized lifestyle proposals for each individual customer by utilizing accumulated service data and insights in online customer service.
Through this partnership, the companies will utilize the 'ONLINX+' system—a store-focused online customer service platform provided by the Peers Group—to accelerate and standardize Renxa's lifestyle service proposals. The collaboration aims to maximize customer acquisition rates and create new revenue streams by addressing existing missed opportunities.
Background and Key Points
Previously, Renxa established a system for proposing essential life infrastructure services (e.g., optical fiber, electricity, gas, water servers) to users visiting affiliated real estate shops via phone. However, the traditional outbound calling model depended heavily on the timing of information sharing from these shops, making it difficult to approach customers at the optimal moment of consideration.
Additionally, at Renxa-operated brick-and-mortar locations like mobile phone shops, challenges such as wait times and variations in proposal quality due to differences in staffing and skill levels had become apparent.
Initiatives
In this partnership, the companies will build a system where highly specialized remote staff can respond immediately, leveraging the online customer service expertise of Peers and BellFace System alongside the 'ONLINX+' platform.
This will allow for immediate proposals at the optimal moment, such as upon store entry or when customer interest is high, thereby reducing missed opportunities. Furthermore, it will standardize and improve service quality through expert responses and enhance store operational efficiency by utilizing online resources.
Renxa leverages its established real estate partnerships and customer touchpoints developed through its alliance, BPO, and lifestyle advisory businesses. Meanwhile, Peers specializes in supporting DX strategies in sales and customer touchpoint domains, from design to operational integration, and will handle the construction and on-site implementation of the online customer service structure.
By combining their strengths, the companies aim to build a high-quality, efficient service structure that blends online and offline elements, further advancing their online promotional foundation.
Future Outlook
Through this collaboration, both companies intend to establish a next-generation store service model that utilizes technology to create new revenue opportunities. Moving forward, they aim to expand service areas and provide optimized lifestyle proposals for each individual customer by utilizing accumulated service data and insights in online customer service.
FAQ
What is the benefit of implementing ONLINX+?
It enables immediate service from remote expert staff, ensuring standardized service quality and minimizing missed opportunities.
Why is the collaboration with Renxa significant?
It establishes a digital-led, optimal proposal framework for Renxa's established real estate customer base.