Eliminating 'Silent Suffering' in F&B: Payn Releases Free 'Cancellation Fee Billing & Collection Handbook' Supervised by Lawyers

Payn Inc. (Headquarters: Chuo-ku, Tokyo; CEO: Kyohei Yamashita), provider of the automated cancellation fee billing and collection service 'Payn', has begun free distribution of the 'Cancellation Fee Billing & Collection Practical Handbook' for F&B businesses. This document was created under the legal supervision of GVA Law Office and with the cooperation of the Restaurant Tech Association. It is a practical guide covering everything from policy formulation based on legal grounds to preventive measures to minimize cancellation damage and specific collection practices. https://payn.io/resources/cancelpolicy-guidebook/restaurant About 'Payn': Automated Cancellation Fee Billing and Collection Tool Payn provides a tool for businesses in the F&B and hospitality sectors to automate the billing and collection of cancellation fees based on their policies. Official Website: https://payn.io Industries involving reservations, such as F&B and hospitality, face many issues regarding cancellations. Problems such as no-shows (customers failing to arrive without notice), the heavy workload of billing, and non-payment even after billing plague business owners. To solve these issues, Payn Inc. was founded in March 2022, and 'Payn' was released in October of the same year. It is currently used by various businesses. Background of the Free Release According to a report by a government study group on service industry environments, no-shows alone cause approximately 200 billion yen in damage annually in the F&B industry. Including other cancellations, the total reaches 1.2 trillion yen. In the hospitality industry as a whole, including hotels, the damage is estimated to be even greater. However, businesses often give up on charging fees for several reasons: 1. Misconception of 'Omotenashi' Culture: A strong belief persists that waiving fees is a form of hospitality, causing guilt and psychological barriers for businesses to claim their legitimate rights. 2. Lack of Knowledge and Know-how: While policies may exist, businesses often don't understand how their content aligns legally regarding validity and amounts, leading to policies being set but not enforced. 3. Structural Resource Shortages: Due to recent labor shortages, staff are overwhelmed with daily operations. Manual billing via phone or mail is often deemed not cost-effective and is ignored. Payn decided to release this handbook to propose solutions to these challenges and build an environment where all businesses can appropriately bill and collect cancellation fees as a 'legitimate right.' Overview of the Whitepaper 'Cancellation Fee Billing & Collection Practical Handbook' This handbook aims to raise the base knowledge of cancellation issues and provide specific countermeasures for business owners who are not legal experts, moving away from relying on 'intuition and experience.' - Consumer Psychology Analysis: Explaining points on prior explanations and pricing to avoid dissatisfaction based on Consumer Affairs Agency data. - Legal Grounds for Policies: Visualizing 'cases where you can/cannot bill' based on the Civil Code and Consumer Contract Act. - Troubleshooting Prevention: Measures for minimizing damage, dealing with 'he said, she said' issues, and handling cancellations due to illness or weather with specific templates. - Case-by-case 대응 Examples: Risk management for group bookings, peak seasons, and criteria for handling typhoons or sudden illnesses. By using this handbook as a 'textbook' alongside Payn, businesses can deepen their understanding and take smooth, appropriate actions with minimal effort when cancellations occur, eventually using recovered funds for future investments such as equipment or employee benefits.