'Payn', which automates the billing and collection of cancellation fees, begins system integration with Rakuten Travel Service, provider of Japan's No. 1 site controller 'Neppan! Site Controller ++'
Payn, a tool that automates cancellation fee billing, has started API integration with 'Neppan! Site Controller ++', Japan's top site controller. This automates the cancellation billing workflow without adding operational burden.
📋 Article Processing Timeline
- 📰 Published: April 3, 2026 at 19:00
- 🔍 Collected: April 3, 2026 at 10:30
- 🤖 AI Analyzed: April 21, 2026 at 04:46 (426h 15m after Collected)
Payn Co., Ltd. (Headquarters: Chuo-ku, Tokyo; Representative Director & CEO: Kyohei Yamashita; hereinafter 'our company'), which provides 'Payn', an automated billing tool for cancellation fee billing and collection, has realized system integration via API with Rakuten Travel Service Co., Ltd. (formerly: Clips Co., Ltd.) (Headquarters: Setagaya-ku, Tokyo; Representative Director & President: Yoshiyuki Takano; hereinafter 'Rakuten Travel Service'), provider of 'Neppan! Site Controller ++', the No. 1 site controller in Japan based on the number of installed facilities [*1].
[*1] Survey by Deloitte Tohmatsu MIC Research Institute Co., Ltd.
'Current Status and Outlook of the Hotel and Accommodation DX Solutions Market 2024 Edition' https://mic-r.co.jp/mr/03250/
## 'Payn', automating the billing and collection of cancellation fees
Our company provides the billing tool 'Payn' (https://payn.io), which automates the billing and collection of cancellation fees for businesses that have cancellation policies, such as accommodation facilities and restaurants.
In industries where reservations are made, there are many issues arising from cancellations, such as unauthorized cancellations where the reserved guest does not show up (so-called 'no-shows'), the operational burden associated with billing cancellation fees, and the risk of uncollected fees even if billed.
To solve these industry issues, we founded the company in March 2022 and released 'Payn' in October of the same year. Currently, it has been adopted by various businesses nationwide, primarily accommodation facilities and restaurants.
## Significantly reducing the operational burden of cancellation fee billing by integrating with the No. 1 site controller in Japan
We have now started system integration between 'Payn' and 'Neppan! Site Controller ++', provided by Rakuten Travel Service.
By integrating with 'Neppan! Site Controller ++', which is used daily by many accommodation facilities, we realize the automation of cancellation fee billing and collection operations without significantly changing existing reservation management workflows.
By integrating 'Payn' and 'Neppan! Site Controller ++',
It eliminates the need to input billing information into 'Payn' when a cancellation occurs.
Furthermore, by automating the series of tasks associated with cancellation fee billing—invoice creation, guest notification, reminders, and collection—we significantly reduce the operational burden on facility staff.
Through integration with the No. 1 site controller in Japan, used daily by many accommodations, we will promote the adoption of automated cancellation fee billing and collection as a standard practice at more accommodation sites.
## Integration Initial Cost Free! Payn x Neppan Integration Commemorative Campaign
With this 'Neppan! Site Controller...
[*1] Survey by Deloitte Tohmatsu MIC Research Institute Co., Ltd.
'Current Status and Outlook of the Hotel and Accommodation DX Solutions Market 2024 Edition' https://mic-r.co.jp/mr/03250/
## 'Payn', automating the billing and collection of cancellation fees
Our company provides the billing tool 'Payn' (https://payn.io), which automates the billing and collection of cancellation fees for businesses that have cancellation policies, such as accommodation facilities and restaurants.
In industries where reservations are made, there are many issues arising from cancellations, such as unauthorized cancellations where the reserved guest does not show up (so-called 'no-shows'), the operational burden associated with billing cancellation fees, and the risk of uncollected fees even if billed.
To solve these industry issues, we founded the company in March 2022 and released 'Payn' in October of the same year. Currently, it has been adopted by various businesses nationwide, primarily accommodation facilities and restaurants.
## Significantly reducing the operational burden of cancellation fee billing by integrating with the No. 1 site controller in Japan
We have now started system integration between 'Payn' and 'Neppan! Site Controller ++', provided by Rakuten Travel Service.
By integrating with 'Neppan! Site Controller ++', which is used daily by many accommodation facilities, we realize the automation of cancellation fee billing and collection operations without significantly changing existing reservation management workflows.
By integrating 'Payn' and 'Neppan! Site Controller ++',
It eliminates the need to input billing information into 'Payn' when a cancellation occurs.
Furthermore, by automating the series of tasks associated with cancellation fee billing—invoice creation, guest notification, reminders, and collection—we significantly reduce the operational burden on facility staff.
Through integration with the No. 1 site controller in Japan, used daily by many accommodations, we will promote the adoption of automated cancellation fee billing and collection as a standard practice at more accommodation sites.
## Integration Initial Cost Free! Payn x Neppan Integration Commemorative Campaign
With this 'Neppan! Site Controller...